Booked for 3 nights and needed to cancel 1 the next day and management refused. Would have been no problem for most motels but they used the excuse of it was too hard to move rooms around and that they have a 14 day minimum cancellation policy even though we were booking in that night! I monitored the website as well and they certainly were far from full so if they cared about customers it would not have been a problem.
WiFi didn't work in my room and I wasn't offered another room even though they knew I needed WiFi. I had to sit out the front of the room all day in the heat. I was seen at various times and never once was I offered better service.
They are also not Eco at all, so if you are booking under the pretence of staying at a more sustainable motel don't choose this one.
Really felt like it was a money grab and they did not care at all once you entered your credit card details into the system. Very unhelpful.
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- Also Known As:
- Comfort Inn Mermaid Beach
- Mermaid Beach Comfort Inn
- Mermaid Beach Motor Inn Australia - Gold Coast