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InterContinental Sanctuary Cove Resort
Ranked #1 of 3 Hotels in Hope Island
Adelaide, Australia
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Perfect”
5 of 5 bubbles Reviewed 12 July 2014

My wife and I stayed at Sanctuary Cove for 4 nights. Our experience couldn't have been better. The staff couldn't do enough for us and were very friendly and helpful. We were upgraded to a better room without asking. We had an issue with our bar fridge which was sorted out quickly and efficiently. Our room was in a quiet location near Sanctuary Cove itself.

Room Tip: Most of the rooms are in a good position however we got one near Sanctuary Cove which was great beca...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Pieter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review, 18 July 2014
Dear Pieter d,

What a delight to read your review! We are so thrilled that your experience with us was perfect and hope that we have the pleasure of welcoming you both back next time you are visiting the Gold Coast.

Thanks for taking the time to post your thoughts.

Warmest regards,
Monique
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,095 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (300)
Date | Rating
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  • Chinese (Simplified) first
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English first
Sydney, Australia
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

We stayed with our son at Sanctuary Cove. Even though it was winter we could swim because of the heated pool. The lagoon beach was fabulous for sunbathing and apart from the hotel there were stacks of bars and eateries at the nearby marina which had a very happening vibe. We had a suite which was nice and roomy and didn't cost the earth. Our son had the sofa bed which was no problem. There were 2 TVs. :). Easy walk across to the buffet breakfast, which our son said he dreamed of the second night there, as the first time was so good! The king bed was amaaaaaazing; the landscaped gardens were impeccably looked after and with all the fountains, the view from the pool looking back towards the main building was reminiscent of a modern day Versailles. Truly a great place to stay. We especially loved the Club Room drinks and afternoon tea. It was so peaceful and relaxing there and a nice break from the Surfers Paradise scene. A real holiday. Can't wait to return!

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Suzy2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review, 14 July 2014
Dear Suzy2000,

Thanks so much for choosing to stay with us recently and for your time in posting this detailed review, we do appreciate your feedback and I have shared your thoughts with my team.

It sounds like you experienced many of our fabulous facilities as well as the lovely Marine Village adjacent to the resort.

We do hope that we shall have the pleasure of welcoming you all back again.

Kindest regards,
Monique
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Level Contributor
233 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

Love staying at this truly beautiful hotel. Once you are there, the rooms are huge as are the grounds. The main hotel area is wonderful, the pools and dining areas just fantastic. Have been there on business, but would be brilliant for families. It is just a short 1 minute stroll and you are in the exotic Sanctuary Cove retail area, with many restaurants to chose from. Well worth trying this lovely hotel

Room Tip: All rooms are fabulous
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  • Stayed August 2013, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Flashmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review, 14 July 2014
Dear Flashmen,

Thanks so much for your loyalty to our beautiful resort and thanks for taking the time to share your thoughts.

We shall look forward to the pleasure of looking after you again next visit.

Warmest regards,
Monique
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

This was such an amazing experience! The grounds are literally Sanctuary like in many ways. The only way in, a mile long peninsula. The flora was almost prehistoric to this California Convert. The Fauna felt like residing in a private Zoo. I have never seen so many species of birds at my door. The Kangaroos watched me as I passed without worry. One was even posing on it's side as I composed my cell phone portrait. The Clouds blew me away. Daily sky shows of tropical humid thermals battling the perfect 68f coastal breeze could not be beat.
It was a much needed getaway and I got paid for working while I was staying at the Cove.
I even left my iPod and they shipped it to California without question.

Room Tip: Anywhere is great. They have plenty of helpful guys to shuttle you and heavy gear wherever you scor...
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  • Stayed May 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt_Sersion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review, 14 July 2014
Dear Matt_Sersion,

I am so pleased to read of your recent experience with us. Sanctuary Cove is certainly a unique and special destination and I am thrilled that you had the opportunity to ''meet'' some of our resort fauna.

We hope to have the opportunity to welcome you back if your travel / work finds you in this part of the world again.

Best wishes,
Monique
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Perth, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

Can't fault this place, everything was excellent. Special mention to the breakfast buffet that was the best i have been to in Australia!

Everything is available at this place and the stuff are more than willing to help. Can't wait to head back there.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deanis2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review, 14 July 2014
Dear Deanis2014,

What a fabulous review! Thanks so much for taking the time to post your thoughts following your recent stay with us.

My culinary team were so pleased that you enjoyed our Cove Café breakfast buffet so much. I do agree it is pretty awesome!

We hope to have the pleasure of welcoming you back again soon.

Warmest regards,
Monique
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
melbourne
Level Contributor
108 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

Unfortunately, only stayed 2 nights . Beautiful hotel, fabulous pools- including a beach lagoon! Manicured grounds,with water features which were all lit at night. Restaurants on site( recommend The fireplace Grill) , or a short walk away are a variety of shops, taverns, restaurants. Our room was spacious opening out to the grounds and had all one would expect from a hotel of this calibre. My only complaint was the grout in the bathroom needed a good scrub with a toothbrush! I drew this to the attention of the staff when we left and I expect this has been rectified! On that basis, I would recommend.

Stayed June 2014, travelled on business
Helpful?
Thank expatmelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review, 1 July 2014
Dear expatmelbourne,

Thanks so much for choosing to stay with us recently and thank you for the feedback. As a Top Contributor you are obviously very well travelled and we are delighted that you would recommend us.

I do apologise for the issue in your bathroom - as you have noted it has certainly been rectified!

We hope to have the pleasure of welcoming you back.

Warmest regards,
Monique
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Brisbane
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 25 June 2014 via mobile

90's Opulence was the best way I could think to describe it!
We stayed overnight for a wedding at the venue, and thoroughly enjoyed our stay. Although the decor and fittings were dated, we were comfortable and even felt there was more space than an average hotel room.
The bathroom featured some cracked tiles and marble bench, and the parquetry flooring to the main area had seen better days. The doorbell and golf buggy lifts to and from reception were a novelty though! We were impressed with the ample storage and lovely balcony overlooking the water.
We didn't swim, but saw a few different pools which looked inviting.
We enjoyed a buffet breakfast, which was of a surprisingly high quality.
Overall, slightly dated but in a luxurious and quaint way. Definitely would stay again if in the area.

Stayed October 2013, travelled as a couple
Helpful?
Thank TheMrsCooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review, 1 July 2014
Dear MrsTheCooper,

Thanks for posting a review regarding your stay with us last year.

I am really pleased to read that you enjoyed your visit and we do hope that we will have the opportunity to look after you again next time you are visiting the Gold Coast.

Warmest regards,
Monique
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Sanctuary Cove Resort

Property: InterContinental Sanctuary Cove Resort
Address: Manor Circle | Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
Phone Number:
Region: Australia > Queensland > Gold Coast > Hope Island
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Hope Island
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — InterContinental Sanctuary Cove Resort 4.5*
Number of rooms: 247
Official Description (provided by the hotel):
InterContinental Sanctuary Cove Resort is inspired by the grandeur of a beautiful Queenslander offering an elegant and stylish timeless design. Set in beautiful surrounds the pristine white sands of the resorts famous one acre salt-water beach lagoon pool is the backdrop to a resort filled with relaxation and sophistication. Escape to a world of comfort, style, luxury and relaxation. ... more   less 
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Also Known As:
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Regency Gold Coast
Hyatt Gold Coast
InterContinental Sanctuary Cove Resort Hope Island, Australia - Gold Coast

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