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“Family favourite!!”

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Sandcastles on the Broadwater
Reviewed 11 February 2014 via mobile

We have stayed at Sandcastles 3 times now in as many years.Firstly,it's nice to see a business that re-invests its money into renovating and refurbishing to keep up with the times and to make it a beautiful place to stay.The staff have always been friendly and have met our requests on every stay,the rooms are very clean including the amenities.The entire resort has a nice Mediterranean feel about it and when we are there we soon forget the fact that we are in a populated suburb.Overall myself and my family have had very fond memories at this resort and honestly would not consider anywhere else in the area to stay at!!!

Stayed: January 2014
2  Thank Giancarlo05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy H, Manager at Sandcastles on the Broadwater, responded to this reviewResponded 19 June 2014

Dear Giancarlo05,

I was delighted to read your comments about the high level of service you experienced and the friendliness of our staff. We pride ourselves upon these features here at Sandcastles on the Broadwater.

There are so many local activities for the children and of course our wonderful pool. The restaurants are also a nice stroll along the Broadwater with family friendly food venues to choose from. It is the perfect location for a family getaway.

We do appreciate your ongoing patronage and look forward to welcoming you and the family again.

Kind regards

Tracy Hobbs
Sandcastles on the Broadwater

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123 - 129 of 183 reviews

Reviewed 30 January 2014

What an absolutely awsome place to stay . The staff were great they went over and above what was needed which was great . Such a cheery nice place to stay with super clean well appointed accommodation and facilities . Sandcastles is by far the best family accommodation we have ever stayed at and so close to all theme parks and out of hussle and bussle of Surfers Paradise . So if you want to stay somewhere that is neat tidy ,clean and with great facilities at reasonable prices and where the staff are second to none , absolutely awsome ,nothing is a problem to them at all then Sandcasles On The Broadwater is the place thanks for a great holiday guys and see you next trip cheers Nigel C

Room Tip: Room 310 was great nice private new inside , views , 3 bed and spa
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  • Stayed: January 2014, travelled with family
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1  Thank 744nigelc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy H, Manager at Sandcastles on the Broadwater, responded to this reviewResponded 19 June 2014

Dear Nigel C,
Thank you for taking the time to offer us your feedback following your stay with us. I know you spent many hours looking at all the accommodation options the Gold Coast has to offer and it was is a pleasure to know that you had a wonderful experience at Sandcastles. All our three bedroom spa apartments have wonderful views over the Broadwater which you summed up so perfectly.

I’m delighted you enjoyed the experience, and especially our wonderful staff who are always so eager to please.

We hope you will return when you are next visiting the amazing Gold Coast.

With warm regards

Tracy Hobbs

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Reviewed 22 October 2013

After a very emotional rollercoaster of a week for my partner and I, It was great to be welcomed with laughter and a smile by our hosts. At no point was anything to much of a problem or a hassle. The accomodation is of a high standard and the settings around the hotel are very tropical and well maintained. For those wanting to cater for their own meals there are several well maintained BBQ areas that are very clean neat and tide. The location is close to many eating establishments that came highly recommended by our hosts.

I have no hesistation in recommending all stay at Sandcastles in the future.

  • Stayed: September 2013, travelled as a couple
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1  Thank Kenn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

This was a great apartment for us a we enjoyed a week in Queensland 'doing' the Parks.

The kids were in the pool at 7am every morning and again after we returned from our daily activities.

The apartment was clean but needs to have some maintenance done on the showers. The kitchen was well equipped, would have liked to have been supplied with more dishwashing liquid/powder though. It was great to be able to hire some beach towels from reception as we didn't bring ours :(. Having laundering facilities in the room was wonderful too, especially with 3 tweens in tow.

We were here for the Parks and were extremely centrally located - 15min drive for each which was great! Coles was not even 5min drive away as well.

The staff were very friendly, helpful & had a great sense of humour.

Would love to go back, it was great .

  • Stayed: October 2013, travelled with family
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1  Thank TKaren_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

The worst thing you can find in your bed and spa is what appears to be pubic hair. That's what we discovered in the main bed on the pillows and sheets - which begs the question, when were the sheets changed, and the spa was full of curly litle hairs, plus some long ones, so it was definitely NOT cleaned.
Apart form that, the apartment was in dire need of an update, very mouldy smelling, furnishing stained and dusty.
There is NO elevator, car parks are very narrow.
not the worst, but most definitely not the best.

  • Stayed: August 2013, travelled as a couple
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7  Thank 900monsta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013

Stayed in a 3 bedroom apartment for 3 nights during the school holidays. The unit was very spacious with main bedroom, e suite and walk in robe upstairs. Also a deck off the main bedroom with a corner spa.
Downstairs a large living area, dining area, full kitchen, 2 bedrooms ( fans only) and a bathroom and toilet. Another large deck with dining tale and chairs looks out over the magnificent Broadwater and Lagoon park. Unit is air conditioned.
Good quality, quiet, family friendly apartment with great resort pool and BBQ's and close walking distance to child friendly park. Right on the Broadwater. Great friendly staff.secure parking for 2 cars with a 3 bedroom unit.

Room Tip: No lifts but only a 3 level building. All 3 bedroom apartments are on the 3 rd floor
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  • Stayed: September 2013, travelled with family
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1  Thank NuthouseBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2013

We had to come back to the Gold Coast for a conference. We decided it was a great opportunity to bring the family down and catch up with old friends while I was at the conference.

This worked out really well, we enjoyed the spa on our personal balcony with views of the Broadwater. While it wasn't central, it was great for us, as most of what we had to do was Gold Coast central or north.

The 3 brm apartment had 2 bedrooms downstairs and the master was upstairs with the balcony and views. Even though we've moved to the coast, we might just use it as a weekend escape

Room Tip: The 3 brm rooms with spa on balcony - great views of Broadwater
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  • Stayed: October 2012, travelled with family
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1  Thank AussieDamien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandcastles on the Broadwater

Address: 392-398 Marine Pde, Labrador, Gold Coast, Queensland 4215, Australia
Region: Australia > Queensland > Gold Coast > Labrador
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 7 Speciality Lodging in Labrador
Price Range: £66 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandcastles on the Broadwater 4*
Number of rooms: 50
Official Description (provided by the hotel):
This is the ideal base for holidaying on the Gold Coast – 10 minutes to Surfers Paradise; no more than 15 minutes to SeaWorld, Movie World, Dream World or Wet ’n’ Wild; 5 minutes to fantastic shopping, restaurants and night life; and within easy reach of international standard golf courses and the lush Gold Coast hinterland. With its perfect central location, Sandcastles is only 10 minutes to the centre of Surfers Paradise, 15 minutes to any of the Gold Coast’s major theme parks, and 5 minutes from international shopping outlets and supermarkets. The beautiful Gold Coast Hinterland is also within easy reach. These luxury one two and three-bedroom air-conditioned apartments are fully self-contained to provide all your holiday accommodation needs. Large balconies in every apartment have been designed to give spectacular views while adding real living and entertaining space to your apartment. The contemporary design includes spacious kitchens (with European appliances) and open-plan living areas. Our apartments feature:Free Wifi A choice of 1, 2 & 3 bedrooms Fully equipped kitchens Free Pay TV 24 hour direct dial ISD/STD telephones Self-contained luxury with Air Conditioning Large outdoor living balconies (some with private spa) Free WiFi – Limits apply ... more   less 
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Also Known As:
Sandcastles On The Broadwater Hotel Labrador
Sandcastles On The Broadwater Labrador, Australia - Gold Coast

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