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“Nothing to complain about”

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Mercure Gold Coast Resort
Ranked #1 of 1 Hotels in Carrara
Certificate of Excellence
Melbourne, Australia
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Nothing to complain about”
Reviewed 15 April 2014

Stayed here just the one night for work. Staff ware very pleasant and accomodating.

Room was good size and great block out curtains.

Nice restaurant over looking the pool.

If you are only staying for a might or 2, then it is a place worth staying, otherwise maybe stay a bit closer to Broadbeach or Surfers.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Secco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieODonnell-GM, General Manager at Mercure Gold Coast Resort, responded to this review, 24 May 2014
Thank you for this lovely feedback.

We hope to see you again

Jamie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,151 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (211)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
373 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
Reviewed 11 April 2014

Situated a little drive from the GC proper, the resort is set amongst a golf course. It is in a quiet area, but unfortunately we didn't find the resort quiet. The resort caters to many tour groups, mainly from overseas, and we found these groups to be very noisy and detracting from the overall pleasantness of the place. Large groups wandering through the grounds at night, or early morning speaking loud does not make for good sleep.
The rooms are spacious, offer the main things you require, but interestingly enough, there is nothing in the fridge, so this requires a trip to shops to get drinks or whatever else you need. The resort is spread out, so you maybe will get a lengthy walk from reception/restaurant to your room, and some rooms are upstairs, so be prepared if you have mobility issues. There is free car parking underneath, with access at various points in the resort.
There are limited eating options at the resort, that said, what is there is good, dinner was delicious. Other than that you need to drive to local areas or to the GC for food.
Its more than a few minutes drive from the resort to the theme parks too.
The staff were by and large helpful, the restaurant staff are excellent. Didn't appreciate being approached with a sales pitch for an Accor holiday club, that is unnecessary.
Overall, this resort is good, but I wouldn't say its very good.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MelbourneTravelmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieODonnell-GM, General Manager at Mercure Gold Coast Resort, responded to this review, 24 May 2014
Good afternoon,

Thank you for talking the time to provide this feedback. It is very important to us. I am pleased you enjoyed your stay overall and we would love at one stage to have you back as we continue to improve our offering at the Resort.
I will ensure we action your feedback and thank you for talking the time.
Best regards
Jamie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Armidale, Australia
1 review
Reviewed 11 April 2014

The staff was excellent, their service was brilliant. We were attending a family wedding and also decided to organise a limousine drive prior to the wedding which one of the staff totally completed all the arrangements, confidentially, as it was a surprise for the mother of the groom. Breakfast service and buggy trips to the golf course were all professionally done. Staff even asked us about the wedding the next day. Two of us were running late for the nearby wedding and a staff member negotiated and an earlier taxi ride for us. Nothing was too much trouble during our three day stay. Loved it! Thanks so much. Would definitely stay with you again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Dianne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieODonnell-GM, General Manager at Mercure Gold Coast Resort, responded to this review, 24 May 2014
We are so pleased we were able to assist with your requirements. The Gold Coast is a great place for a wedding and we are delighted to assist.
Thank you again for the feedback and we look forward to seeing you next time.
Jamie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albury, Australia
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 April 2014

Excellent overnight stay overlooking the golf course. Will need to make sure we allow more time next stay to check out golf course. Very spacious & clean rooms rooms. Staff very helpful. Restaurant food delicious

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Carmel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieODonnell-GM, General Manager at Mercure Gold Coast Resort, responded to this review, 24 May 2014
Good afternoon,

Thank you for talking the time to provide this feedback.

It was our pleasure looking after you.

We hope to see you next time.

Jamie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingsford, Australia
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 April 2014 via mobile

If your wanting a nice hotel, in a relaxing area this is great! We just did a day trip to Movie World from Sydney, and this is where we ended up! Great staff at check in and the rooms were lovely. Fantastic pool, and 2 minutes up the road was the best steak house ever! Mikes Grill, you must book as we worked out, but takeaway was just as good!

Stayed April 2014
Helpful?
Thank Lisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 April 2014 via mobile

My husband and I have stayed in many hotels around Australia most of which have been wonderful. We live in Brisbane and when we go to the GC this hotel is the only place we will stay. Have been coming here for years and it never disappoints. Spotlessly clean, friendly service, great food, privacy and peace. We'll be back.

Stayed December 2013, travelled as a couple
Helpful?
Thank Dayjus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieODonnell-GM, General Manager at Mercure Gold Coast Resort, responded to this review, 24 May 2014
Good afternoon,

You love the hotel and the hotel loves you! Thank you so much for coming back.

We look forward to seeing you next time.

Jamie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Gold Coast Resort

Property: Mercure Gold Coast Resort
Address: Palm Meadows Drive | Palm Meadows, Carrara, Gold Coast, Queensland 4211, Australia (Formerly Radisson Resort)
Region: Australia > Queensland > Gold Coast > Carrara
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Carrara
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Gold Coast Resort 4*
Number of rooms: 308
Official Description (provided by the hotel):
Located in the heart of it all - just minutes from beautiful Gold Coast beaches and renowned golf courses, Surfers Paradise, Broadbeach, world class shopping and sporting stadiums - Mercure Gold Coast Resort is perfectly positioned for your business trip or next holiday. This beautifully appointed resort is one of the top choices on the Gold Coast for relaxing, unwinding and rejuvenating away from the hustle and bustle of the city. When planning where to stay on the Gold Coast, for a fun family holiday with the kids, sneaking away for a romantic couples' escape or teeing off on a golf weekend - no hotel makes you feel more at home than Mercure Gold Coast Resort! ... more   less 
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Also Known As:
Radisson Resort Gold Coast Hotel Carrara
Radisson Gold Coast
Radisson Hotel Carrara
Radisson Carrara
Carrara Radisson
Mercure Gold Coast Resort Carrara, Australia

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