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“Great, friendly staff ”

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Mercure Gold Coast Resort
Ranked #1 of 1 Hotels in Carrara
Certificate of Excellence
Reviewed 20 April 2014 via mobile

The staff were great and had a spring in their step. This always sets a good vibe. A nice and peaceful location. The long underground carpark design is great allowing everyone to park near their room but without any noise. Would recommend for families.

Stayed: April 2014, travelled as a couple
Thank Robbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieODonnell-GM, General Manager at Mercure Gold Coast Resort, responded to this reviewResponded 24 May 2014

Good afternoon,

Thank you for this feedback and talking the time. I am very proud of the team here and I will ensure to pass on the great feedback on there actions.

See you next time

Jamie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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767 - 773 of 1,238 reviews

Reviewed 18 April 2014 via mobile

Staff were very friendly. I can't imagine what other guests must've been doing to make staff rude. Our room was beautiful. A suggestion for couples... go to the little pool away from reception to avoid the onslaught of kids bomb diving beside you. Much quieter as well.

Stayed: April 2014, travelled as a couple
Thank MarcPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Accorhotels.com
3  Thank Jack572
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
JamieODonnell-GM, General Manager at Mercure Gold Coast Resort, responded to this reviewResponded 24 May 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 18 April 2014

Have stayed here two weeks in a row for a couple of nights each stay as we needed to escape the crazy renovations happening at our home. And both stays were very different.
Upon check in for our first stay, reception sighted my new membership status but did not add it to my stay, therefore we were unable to get free internet and no free drink was offered (as per the LeClub Accor status membership). But for the second weeks stay my membership was honored and we did receive the internet and our free drink.
Our first stay the room was clean and had a fresh smell to it but our second stay we found black hairs in the bath tub and on the walls in the bathroom.
At one stage during our second stay we did have to call reception to ask if they could do something about the showers water pressure and they said someone would be down the next morning to look at it. Luckily we called reception again the next morning regarding the water pressure and they were not aware of the problem as the message had not been relayed to the staff for the next day.
At the end of our first stay I did advise reception that my membership status allowed me to have a late checkout upon availability and was offered a free late checkout. For our second stay I rang reception again to see if I could have a late checkout with my membership allowance, the gentleman on the phone said I would have to pay $10 per hour for a late checkout. I don't understand why one week I am able to receive a late checkout and the next week I must pay to have a late checkout. This would need to be looked at to save confusion for other members in future.

Overall the rooms are very dated and to be honest not much has changed since Mercure took over from The Radisson years ago. This is very disappointing as there are only three Accor properties on the Gold Coast and this property would be the best for people not wanting to be amongst the hustle and bustle of the city.

  • Stayed: April 2014, travelled as a couple
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Thank Mitch C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieODonnell-GM, General Manager at Mercure Gold Coast Resort, responded to this reviewResponded 24 May 2014

Good afternoon,

Thank you for taking the time to provide this feedback, it is so important to us to ensure a great experience every time especially to our loyal members. I will ensure to resolve these items following your feedback. I am also pleased to advise we are collating information for some resort improvements that I believe will assist.
I will ensure to keep you informed as we would love to have you back.
With best regards

Jamie

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Reviewed 16 April 2014

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Tim M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 16 April 2014

After a lovely stay we returned to our room only to find my jewellery "missing" and then all staff and management used the excuse of staff longevity as to why it wasn't a theft only a loss on my behalf. Such a disappointing ending to a lovely weekend.

  • Stayed: March 2014
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1  Thank Brettgarfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

Stayed here just the one night for work. Staff ware very pleasant and accomodating.

Room was good size and great block out curtains.

Nice restaurant over looking the pool.

If you are only staying for a might or 2, then it is a place worth staying, otherwise maybe stay a bit closer to Broadbeach or Surfers.

  • Stayed: April 2014, travelled on business
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Thank Secco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieODonnell-GM, General Manager at Mercure Gold Coast Resort, responded to this reviewResponded 24 May 2014

Thank you for this lovely feedback.

We hope to see you again

Jamie

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Additional Information about Mercure Gold Coast Resort

Address: Palm Meadows Drive | Palm Meadows, Carrara, Gold Coast, Queensland 4211, Australia (Formerly Radisson Resort)
Phone Number:
Region: Australia > Queensland > Gold Coast > Carrara
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Carrara
Price Range: £67 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Gold Coast Resort 4*
Number of rooms: 308
Official Description (provided by the hotel):
Located in the heart of it all - just minutes from beautiful Gold Coast beaches and renowned golf courses, Surfers Paradise, Broadbeach, world class shopping and sporting stadiums - Mercure Gold Coast Resort is perfectly positioned for your business trip or next holiday. This beautifully appointed resort is one of the top choices on the Gold Coast for relaxing, unwinding and rejuvenating away from the hustle and bustle of the city. When planning where to stay on the Gold Coast, for a fun family holiday with the kids, sneaking away for a romantic couples' escape or teeing off on a golf weekend - no hotel makes you feel more at home than Mercure Gold Coast Resort! ... more   less 
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Also Known As:
Radisson Resort Gold Coast Hotel Carrara
Radisson Gold Coast
Radisson Hotel Carrara
Radisson Carrara
Carrara Radisson
Mercure Gold Coast Resort Carrara, Australia

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