We stayed in unit 27 which was a 3bedroom apartment. There are no lifts in the building so had to walk up 6flights of stairs from the car park to the unit.
Whilst the location and swimming pool/spa was fantastic, the unit itself was dirty. The rubbish bin in the ensuite bathroom hadn't been emptied, the bathrooms were filthy so much so we had to go out and get cleaning products to clean them before we used them. The floors were filthy -within 5 mins of walking on them in bare feet our feet were black.
The blankets provided in the second bedroom had a really strong smell of perfume so these hadn't been washed.
We also had problems with hot water in the ensuite which the manager attempted to fix but didn't completely resolve the issue.
We did raise the cleanliness with the manager but was told he had good cleaners!
The sliding doors onto the balcony didn't lock properly which meant that our toddler kept opening the doors. The width of the balcony railings meant that our son couldn't play on the balcony for fear he would slip through them.
The kitchen was barely equipped. The cupboards were dirty and the cutlery draw had large food remnants .
A number of windows couldn't be opened.
The two stars were for the location and swimming pool if not for these I would have given it one star.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, TripOnline SA and Traveltool, S.L.U. so you can book your Crystal Beach Holiday Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Crystal Beach Holiday Apartments Australia/Tugun