Was looking for a nice quiet night on the Gold Coast away from surfers, But this is another one of those hotels which thrive on Confrence/Event hosting & they seem to take priority.
Stayed on a Friday night & there was a work event on & a family reunion. Check in took about 15mins due to the new staff member having to locate the booking. We got put in one of those adjoining rooms with a paper thin door between us. There was a older couple next door & every time they spoke or made any noise it would echo into our room. We requested a change of room with no luck due to the place being full. The meal at the steakhouse was great but that's where it ended. We got back to our room at 10pm & could still hear noise/talking from next door, than at 12am we start getting knocks on the door from children staying for the Family reunion as a prank, it happened twice than we rang reception to complain. They said they would investigate. 2am arrives and the tavern next door closes & the alcohol fueled people return to there rooms & start yelling & making noise outside our room. Again called reception & it was fine for 15mins. After that they where out & about again making noise. 3am we call reception again to complain to pretty much be told that we are one guest & they are apart of a larger group, meaning they are more important.
The king bed was nice, the room tired & old. The shower didn't drain at all.
We ended up checking out at 7am
- Official Description (provided by the hotel):
- Quality Hotel Mermaid Waters is a 4 star hotel located just 5kms from the surfing beaches of Broadbeach and Surfers Paradise. With the clean golden sands of local beaches, and pockets of lush green parkland, Quality Hotel Mermaid Waters is ideally located. The hotel offers accommodation and provides guests with access to a diverse range of hotel facilities including restaurant, wagering facilities, sports bar and gaming lounge, conference spaces, pool and BBQ area. The hotel also provides a complimentary shuttle service for all in-house guests to Pacific Fair, Broadbeach, Surfers Paradise and Robina Town Centre eight times daily along with free WIFI facilities & secure parking available. ... more less
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- Also Known As:
- Quality Inn Mermaid Waters
- Quality Hotel Mermaid Waters Gold Coast