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“Good hotel near the city center”

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Quality Hotel Mermaid Waters
Ranked #1 of 1 Hotels in Mermaid Waters
Amsterdam, The Netherlands
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good hotel near the city center”
Reviewed 12 January 2014

We stayed in this hotel for 1 night. The staff is friendly and helpful. The hotel is quiet big and has a pool too (which we didn't use).

After entering our room - which was fairly large - we noticed an unpleased musty smell which seemed to come from the bathroom. Despite of this everything was pretty clean including the carpet and bathroom. The large bed and pillows were good. The room also has an air conditioning, LCD TV and a fridge (which made some noise during the night.

Although there was wifi available, it wasn't free of charge and costs 9.95 AUD per hour. We bought a Telstra sim card for 30 AUD which included a 5 GB data plan and is valid for 1 month. Because it was a bit windy outside the palm leaves tapped against the windows through which we woke up early

  • Stayed January 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Batmans_Sales, Public Relations Manager at Quality Hotel Mermaid Waters, responded to this review, 23 January 2014
Dear reviewer, thank you for submitting a review based on your stay at Quality Hotel Mermaid Waters this month. We are happy to see that you had a pleasant stay overall.

Kindly note that we will certainly investigate the smell that you experienced from your bathroom. Thank you for bringing this to our attention, and please accept our apologies.

We hope to welcome you back to the hotel on your next Australian trip. Take care.
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171 reviews from our community

Traveller rating
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    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Sydney, Australia
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 January 2014 via mobile

Nice hotel with friendly staff, a good-sized room and great pool! The room wasn't very well soundproofed, especially as the room I was in (134) had an interconnecting door and I could hear the tv very clearly. The shuttle bus was a good idea but really the hotel is too far from the centre of town if you haven't got a car.

Stayed January 2014, travelled solo
Helpful?
1 Thank Charmaine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Batmans_Sales, Public Relations Manager at Quality Hotel Mermaid Waters, responded to this review, 14 January 2014
Dear reviewer, thank you for submitting a review following your stay at Quality Hotel Mermaid Waters this month.

We hope that you enjoyed your time at our hotel, and your comments regarding the soundproofing in your room have been noted by our Management team for further improvements.

We hope to welcome you back to the hotel in the near future. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin, Australia
Level Contributor
60 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 8 January 2014

Stayed here for 5 nights in January 2014. Price was excellent in comparison to other Gold Coast offerings especially for this time of year and quality of accommodation was good. From the minute we walked in the door, service was first class and suitable for a 5 star establishment. Room quality was good for the price. Pool area was excellent also. Secure car parking available included in rate. Only criticism was the breakfast in the adjoining hotel which is part of the overall complex. Expensive and well below average with one girl doing a fantastic job serving all comers, cleaning tables, making coffees, restocking food etc. A couple of extra staff and some better quality food and this would make the overall rating excellent. Nonetheless the hotel is well recommended as it is close to beaches, Pacific Fair, Robina and avoids all the hassles of Surfers Paradise which has deteriorated badly in recent years as a tourist destination, As an extra recommendation, all food places across the road from the hotel are recommended. This includes Pizza Capers (their pasta is great), the Chicken Roast Carvery, Sora Japanese Food and the Malaysian Kitchen (try the Chef's special duck roast and the Salt n Pepper Quail).

Room Tip: Rooms with a view of the pool would be best.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BruceMichael98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Batmans_Sales, Public Relations Manager at Quality Hotel Mermaid Waters, responded to this review, 14 January 2014
Dear reviewer, thank you for your feedback following your stay at Quality Hotel Mermaid Waters this month.

We are thrilled to read that the service you received during your five night stay was consistently of a high standard, as our main priority is to provide quality service for our valued guests. Your constructive comments regarding your dining experience in our restaurant at breakfast have been well-noted for further improvements.

On a final note, we appreciate you taking the time to highlight our convenient location in detail to the TripAdvisor Community.

We hope to welcome you back to the hotel on your next trip to the Gold Coast. Kind regards.
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Brisbane, Australia
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 December 2013

I stayed for a few weeks on business, I had a few issues such as room service forgetting to service my room, and room service not turning up in the required time, but overall. The stay was pleasant.
The restaurant had great variety, and very tasty food, and staff were always very nice.

  • Stayed September 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Batmans_Sales, Public Relations Manager at Quality Hotel Mermaid Waters, responded to this review, 14 January 2014
Dear reviewer, thank you for submitting a review based on your recent stay at Quality Hotel Mermaid Waters. We are happy to see that you had a pleasant stay with us, and that you enjoyed the quality and variety of food in our restaurant.

Please be assured that our top priority is consistently delivering quality service to our valued guests. As such, your comments regarding the fact that your room was not serviced consistently and that your Room Service order took longer than expected will be investigated further and addressed immediately.

Once again, thank you for your feedback, and we hope that you will choose to return to the hotel in the near future. Kind regards.
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Adelaide, Australia
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 December 2013

The hotel is average, the bed is terrible, service is no good and we didn't have sugar and coffee when the cleaner cleans the room we have to go to the reception and ask for it, everything their were dirty and musty

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shadia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Batmans_Sales, Public Relations Manager at Quality Hotel Mermaid Waters, responded to this review, 14 January 2014
Dear reviewer, thank you for your feedback following your recent stay at Quality Hotel Mermaid Waters. It is disappointing to see that we were unable to meet your expectations on this occasion, and that the level of service you received was well below our desired standard.

We are looking into your booking to investigate this further as a matter of priority - we invite you to reach out to us at sales@batmansgroup.com.au if you wish to provide further insight into your experience at our hotel.

We look forward to hearing from you. Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noosa Heads, Queensland, Australia
Level Contributor
265 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 17 December 2013

This was my second stay at this hotel. Very friendly service. Had a good room. It has secure parking for your car. Located right next to the Lone Star Tavern for dining. This hotel offers excellent rates. A handy location for doing business on the Gold Coast and is away from the noisy highway. I would certainly stay again.

Room Tip: I asked for a room not facing the back carpark as the lights are very bright at night and intrude in...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Batmans_Sales, Public Relations Manager at Quality Hotel Mermaid Waters, responded to this review, 18 December 2013
Dear reviewer, thank you for your feedback following your recent stay at Quality Hotel Mermaid Waters. We are happy to see that you enjoyed your stay with us, and we certainly hope to welcome you back to the hotel for the third time in the very near future. Kind regards.
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Ocean Grove, Australia
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 December 2013

Stayed at Quality Hotel in November for 1 night, solo traveller. I found the hotel convenient for restaurants and shopping, only 10 minute drive to the beach. The room was clean, comfortable and spacious. Onsite and secure free parking (I had a trailer in tow and there was heaps of parking space) Located right next door to a pub which serves very nice steaks was a definite plus, although a little pricey. Dan Murphy's Liquor a 5 minute walk away. Overall my stay was enjoyable, my only complaint was the lack of pressure in the shower, definitely needs to be looked at. If I were on holiday staying more than a few nights, I'd probably look for something closer to Broadbeach and closer to the beach. In a nutshell though, its clean, affordable and the staff were friendly, so that's all I needed for my stay.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Smorgy71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Batmans_Sales, Public Relations Manager at Quality Hotel Mermaid Waters, responded to this review, 11 December 2013
Dear reviewer, thank you for submitting your feedback following your stay at Quality Hotel Mermaid Waters last month. We are pleased to see that you enjoyed your time with us, and that our central location was to your liking.

Please accept our apologies for the lack of water pressure in your shower - this will be rectified as a matter of urgency.

We hope that you will choose to stay with us again in the very near future. Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Hotel Mermaid Waters

Property: Quality Hotel Mermaid Waters
Address: Sunshine Boulevard | Corner Markeri Street, Mermaid Waters, Gold Coast, Queensland 4218, Australia (Formerly Mermaid Waters Hotel)
Phone Number:
Region: Australia > Queensland > Gold Coast > Mermaid Waters
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mermaid Waters
Price Range (Based on Average Rates): £
Hotel Class:4 star — Quality Hotel Mermaid Waters 4*
Number of rooms: 104
Official Description (provided by the hotel):
Quality Hotel Mermaid Waters is a 4 star hotel located just 5kms from the surfing beaches of Broadbeach and Surfers Paradise. With the clean golden sands of local beaches, and pockets of lush green parkland, Quality Hotel Mermaid Waters is ideally located. The hotel offers accommodation and provides guests with access to a diverse range of hotel facilities including restaurant, wagering facilities, sports bar and gaming lounge, conference spaces, pool and BBQ area. The hotel also provides a complimentary shuttle service for all in-house guests to Pacific Fair, Broadbeach, Surfers Paradise and Robina Town Centre eight times daily along with free WIFI facilities & secure parking available. ... more   less 
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Also Known As:
Quality Inn Mermaid Waters
Quality Hotel Mermaid Waters Gold Coast

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