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“Very pleasant short break.”

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Quality Hotel Mermaid Waters
Ranked #1 of 1 Hotels in Mermaid Waters
Certificate of Excellence
Sydney, Australia
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very pleasant short break.”
Reviewed 1 September 2014

Stayed 2 nights last weekend. Had a very pleasant experience and were very well looked after by the reception staff - especially Blake. The restaurant staff also looked after us very well. The dinners we received were enormous !

Room Tip: Our room overlooked the swimming pool and sandy beach. Very pleasant outlook.
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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192 reviews from our community

Traveller rating
    51
    92
    30
    14
    5
See reviews for
45
64
13
36
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Brisbane
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 August 2014

Went there for weekend golf trip on a package so don't know what it costs to stay there. I can't see any other reason to stay there. The location is poor, on a major road well away from the beach. The rooms are big but basic & my room had a drainage problem where the shower didn't drain & the water escaped over into the bathroom. No free wi-fi & no satellite TV in rooms which is very rare these days. The breakfast was possibly the worst buffet breakfast I have ever had, everything was cold, not much choice & the coffee machine was a law unto itself. It took ages to get it working & no 2 cups were the same.We had 2 nights & each breakfast was terrible. Ultimately it suited our needs for a cheap golf weekend but as with the 2 courses we played [ owned by the hotel owner], maintenance hasn't been given enough due care. Don't stay there for any other reason, the surrounding area has far, far better options

  • Stayed August 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
2 Thank aussiepomcouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 August 2014

We spent 5 days here for a study week. Lovely comfortable modern rooms. Ours was quite large so we were not tripping over each other.
Easy access from Brisbane with secure vehicle parking. Close to major shopping and tourist areas.
The Conference facilities were good and concentrating on the talks easier.
Large modern lifts made checking in and out with luggage easier.
We used the stairs a number of times as it provided incidental exercise to counteract the filling meals.
Given the opportunity, we will come again.

Room Tip: Rooms at the end of the upper corridors may require a walk from the lifts or stairs, but they are qu...
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  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Moggie56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 August 2014

Stayed here for 5 nights
Very good rooms
Conference facilities
The staff are extremely professional
And go out of their way to help
The food in the hotel was very good
The outside area of the dining area a sun trap inn winter

Room Tip: I think all rooms would be good but the top floor was excellent The front of the hotel the best
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Joan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lismore, Australia
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 June 2014

Really nice staff who are happy to help you.

The rooms are nice and big. The bed was a bit hard though.
I like that the shower is a walk in rather than over the bath.
The courtesy bus is a great idea and handy for getting around.

Overall it was a great stay for the price especially if you don't need to be on the beach.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luke K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 11 June 2014

Quick Review - Short Stay - Junior Suite

- The Obvious Good -

> Clean Big rooms.
> Good shower & Bath facilities.
> Good clean beds and linen.
> Own little porch with chars and table.
> Nice kid friendly restaurant.
> Secure parking with easy room access.
> Fantastic Location & Great Value !

- The Noticeable Bad -

> Small LCD TV with a dusty old remote.
> Empty fridge (except milk)
> 1 accessible power socket, unless you unplug the lamps.
> Beds only had blankets with quilt covers, no sheets.
> No Gym, but plenty of room to run around the room.

- The Unfortunate Ugly -

> Drunks out and about at night.
> Loud Corridors, doors need some sound proofing.

Room Tip: The junior suites aren't expensive about $130 a day, wouldn't want anything less. The secur...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kasagrande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2014

1. the reception in this hotel are all so cold, so rude!
there is no smile, no welcome when I check in. After I get into the room, the refrigerator smell terrible! I called the reception, waiting for about 1 minutes, there's someone finally picked up the phone. I said the refrigerator smell terrible, the woman said: I don't understand your English! Finally they came to the room checked the refrigerator and changed a room for me.

2. Don't believe the hotel is near the beach! You should walk for about 30 minutes to the beach!

3. When I booked the hotel, it is said free internet was included. But when I checked in, the reception said only 1 hour free internet was included!

4. Be aware of the hotwire.com! The secret price in the hotwire.com is only less than 5$ cheaper than the price from the other online booking site. But when you booked the hotel with the secret price, you don't know the name and the location! I will never choose the hotwire.com!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wwwssspppp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Hotel Mermaid Waters

Property: Quality Hotel Mermaid Waters
Address: Sunshine Boulevard | Corner Markeri Street, Mermaid Waters, Gold Coast, Queensland 4218, Australia (Formerly Mermaid Waters Hotel)
Phone Number:
Region: Australia > Queensland > Gold Coast > Mermaid Waters
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mermaid Waters
Price Range (Based on Average Rates): £
Hotel Class:4 star — Quality Hotel Mermaid Waters 4*
Number of rooms: 104
Official Description (provided by the hotel):
Quality Hotel Mermaid Waters is a 4 star hotel located just 5kms from the surfing beaches of Broadbeach and Surfers Paradise. With the clean golden sands of local beaches, and pockets of lush green parkland, Quality Hotel Mermaid Waters is ideally located. The hotel offers accommodation and provides guests with access to a diverse range of hotel facilities including restaurant, wagering facilities, sports bar and gaming lounge, conference spaces, pool and BBQ area. The hotel also provides a complimentary shuttle service for all in-house guests to Pacific Fair, Broadbeach, Surfers Paradise and Robina Town Centre eight times daily along with free WIFI facilities & secure parking available. ... more   less 
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Also Known As:
Quality Inn Mermaid Waters
Quality Hotel Mermaid Waters Gold Coast

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