The Hotel itself is very pretty outside, however the rooms... not so much.
Very outdated rooms, flat pillows, rusty bathroom magnifying mirrors, pool wasn't clean, staff wasn't friendly and I felt really uncomfortable in our ground level room (Room # 108) at the very end of the building with a flimsy door lock that was easily accessible to any non-guests.
They do not have rooms with 2 beds in them. All there rooms have 1 Queen size bed. There were 3 of us staying in a room so we asked for a roll away bed when we checked in at 2:30 pm. (which they said they had when we booked the room). They showed up several hours later, after we called them again to remind them (about 8:30 pm) with an inflatable mattress. At that point we said forget it and booked an additional room.
Thankfully, we were only here 2 nights during the third part of our trip and didn't really spend too much time there.
There is a restaurant on the top floor called Brasas. (The place was completely empty the entire time we were there and it was uncomfortably freezing cold in there.) We went there the first night for dinner and I had the best shrimp and lobster asopao I've ever had. So good that I had to have it again the next night. Sadly, the second night, it wasn't even half as good. Could it have been a different chef? Who knows... but consistency is everything with restaurants and unfortunately, there was no consistency with food here. But what they were consistent in was being empty and freezing again.
I wouldn't recommend this place to anyone nor would I choose to stay here again.
- Official Description (provided by the hotel):
- We offer exquisite decorated rooms with free service of Dish Network and WiFi internet from the tranquility of your bed or any area of the hotel including the pool area. Excellent service with our Pool Open 24hrs,access to the beach in a walking distance. Restaurant with Room Service, Gazebo with Breakfast, coffee and Pina Colada in fresh air on the pool area. We offer Spa service in the room or we can arrange a free pick up to the Spa Salon. We have a Gym and a Beauty Salon.Free access to Punta Maracayo Camping on available hours. We are in a distance of 5 minutes or less to Malls, Farmacies, Fast Foods, our Sports Complex and the town of Hatillo.Once at Punta Maracayo Resort you enter another world of Peace and Serenity. ... more less
- Also Known As:
- Punta Maracayo Hotel Hatillo