We stayed here not long ago, at first we thought how nice it was, the lobby area is very pretty, but the rooms needs a lot of improvements. But the worse part is the security, our rental car got broken into, even thou they have a gated parking (they keep the gate open). When we got our bags, computer and other items stolen. The manager of the hotel informed us they were not responsible for anything and they didn't have any insurance to cover this either. However she told us she was gonna give us a partial refund as good faith, because she felt bad for what happened. However it was all a lie, we checked out and now months later we never got any refund. This was very unprofessional of her, you don't lie to people just to get then out of the way. As an advice I wouldn't recommend anyone to stay here.
- Official Description (provided by the hotel):
- We offer exquisite decorated rooms with free service of Dish Network and WiFi internet from the tranquility of your bed or any area of the hotel including the pool area. Excellent service with our Pool Open 24hrs,access to the beach in a walking distance. Restaurant with Room Service, Gazebo with Breakfast, coffee and Pina Colada in fresh air on the pool area. We offer Spa service in the room or we can arrange a free pick up to the Spa Salon. We have a Gym and a Beauty Salon.Free access to Punta Maracayo Camping on available hours. We are in a distance of 5 minutes or less to Malls, Farmacies, Fast Foods, our Sports Complex and the town of Hatillo.Once at Punta Maracayo Resort you enter another world of Peace and Serenity. ... more less
- Also Known As:
- Punta Maracayo Hotel Hatillo