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“Best Anniversary Ever!”

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El Dorado Casitas Royale, by Karisma
Ranked #27 of 385 Hotels in Riviera Maya
Certificate of Excellence
GreenLeadersGold level
Oklahoma City, Oklahoma
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Best Anniversary Ever!”
Reviewed 20 June 2014

Yes! Kyle, Cesar at Casita bar 28 is the best. We had the most wonderful time talking with him about family, fun and the resort. Great swim up bar to interact with new people from all over the world. Cesar was very well versed in speaking english and told us daily about drink specials, night shows and always asked if there was anything he could do to make our trip more memorable. He made a special visit to our Casita the morning we left to say good bye. He is a valuable asset to El Dorado. Our Casita was beautiful and the service we asked for was well presented. It was so nice to be greeted with a happy "Hola" by everyone we passed. We enjoyed a different cusine every nite and found all to be well presented and wonderful to the palate. Over all this was tops for our 42nd anniversary and will return to renew this experience very soon.

Room Tip: We were assigned to a corner suite, 2810 which was easily accessable to transportation, swim up bar...
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  • Stayed June 2014, travelled as a couple
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Helpful?
2 Thank K_Bob2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, 4 July 2014
Dear friendly traveler
We have had a great pleasure reading your detailed review.
Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff especial Cesar.
Looking forward to receive you, once again, at El Dorado Royale, a Spa Resort by Karisma for another memorable vacation,

Sincerely,
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,583 reviews from our community

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  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,800)
Date | Rating
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English first
Plymouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2014

Came here for our honeymoon and it was amazing! The Casitas Royale suites were beautiful and we certainly landed on our feet in Section 28, it seemed to be the part of the hotel with a real sense of community which was the result of a fantastic barman. On our first morning are barman Cesar Rodriguez introduced himself and from then on he was brilliant, so relaxed and hospitable, great conversation and fantasic cocktails. Cesar really made our holiday special and will long be in our memories.

Room Tip: The casitas royale suites were amzing. Casitas Royale translates as little house... and that is what...
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  • Stayed April 2014, travelled as a couple
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Helpful?
1 Thank joe b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, 4 July 2014
Dear Joe B,
We really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises and we hope this will not be your last visit.

Warm regards
Beat Müller
gm@eldoradoroyale.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 20 June 2014

less than 25 minutes from airport; beautiful resort; be prepared to walk (shuttles are provided but do not be in a hurry); very nice restaurants with variety (small portions) - recommend making reservations; breakfast buffet was outstanding; main pool bar lacked the (#) bartenders to support demand; individual casita suite was awesome - outdoor shower was a hit; casita pools were nice and bartenders were great; staff was friendly and helpful; no liquors in room - beer/water/sodas only; couples massage on beach was worth it - men do it for the ladies; rec staff (main pool area) was fun; nightly entertainment was hit-&-miss; do try to remember names of staff as that ultimately helps them in the end if you give them a 'nod on exit survey; we did no excursions - relaxation and other extra curricular activities :)

couple of pet peeves: turn-down (nightly) service came in while we were still in room and continued service while we were in room rather than returning after we left; at the martini bar we were given used coasters (new napkin?); pool maintenance was done during the day (main pool one time) and floating "trash" from cleaning is unpleasing

this was our 15th anniversary trip; we have never been to the same resort twice; we like to try different things; overall it was very memorable and we would recommend

  • Stayed June 2014, travelled as a couple
    • Value
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Review collected in partnership with this hotel

Helpful?
Thank Matt J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, 4 July 2014
It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people.
We would like to thank you for your review, which will undoubtedly help our future guests when choosing their next destination in the Caribbean.
Looking forward to welcoming you back pretty soon,

Best regards,
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 June 2014 via mobile

You have to go see Caesar in casita bar 28. He's a wonderful bartender and you'll leave feeling like you've left a friend behind. Kudos to Cesar for his awesome hospitality.

The rooms at casitas are ideal, cooled with individual adjustable AC units so you can sleep like a baby while you're on vacation.

Stayed November 2013
Helpful?
1 Thank Kyle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salem, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 June 2014

amazing! best vacation we have ever took! The Casitas were amazing. The staff was great! the view was beautiful. Alvaro the bartender was AWESOME and the butler service was so kind. Fabiola and Pablo made our stay even better. The staff works so hard and always stopped what they were doing to say HOLA and welcome you and made sure you were taken care of.We couldn't have asked for a better (7 year anniversary get away) the food was way different then we are use too but VERY GOOD! We tried so many new dishes we surprised ourselves that's how great it was. Overall EXCELLENT experience. We just left there Tuesday and are already talking about our next stay hopefully this year!!! --- Laurie

Room Tip: casitas on the far end 3100 block was a great area :)
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Laurie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olathe, Kansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 June 2014

HOLA! We had an amazing and romantic trip to the Casitas! The entire El Dorado resort is beautiful and well taken care of. We were surprised how many wonderful workers we saw working hard every day, and yet they paused to greet us as we walked by, making us feel quite welcome. Everybody there was amazing, including Martha and Luis (concierge who were always willing to help us, even when we locked ourselves out of our room. Luis remembered our names impressively well), Irving (beach butler who we loved to talk to and he helped us with our Spanish), Benigno (pool guy who told great stories even though he spoke little English...and he made us a cricket out of a palm strand), and Luis (at the #29 bar that consistently took care of us and asked how we were doing). We were in a swim up suite and it was wonderful to have the option to hang out outside our room, at the pool, or on the beach (we enjoyed the palapa roof huts for a late afternoon nap). The suite itself was quite large with wonderful amenities...loved the swan made out of towels and the outdoor shower. We also discovered we loved the Miami Vice and Mango Tango frozen drinks. Yum! The open air restaurants were great for lunch (Orlando at the Pizzeria was awesome), while we dressed up for our evening meals and had some delicious food. We were quite impressed with how quick the food service was every place we ate. The dinner on the beach was lovely and we definitely enjoyed being serenaded. The massage for two was a wonderful time to begin one of our days. We loved going down to Guacamayas for the evening entertainment (we learned EXCELLENTE was the only reply we needed to say), and headed back to the Casitas for quiet relaxation. Every day for us was a wonderful experience and we definitely plan on returning. Hopefully it doesn't take us another 25 years! Thank you for a great first impression. EXCELLENTE!!!! Hugs to all. We miss you already!

  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
2 Thank Cindy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham
1 review
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 June 2014

We spent our 2 weeks honeymoon at this apparant 5* gourmet all inclusive luxury resort in September and it's an experience we will never forget for all the wrong reasons. The whole resort was like a building site as there was major refurbishment of suites and restaurants underway which we were never pre advised of, and pneumatic drills every day was far from the relaxing romantic honeymoon we expected. We booked a swim up casita and in total had to move 3 times due to leaks inside and outside our suite and was refused entry to restuarants as we had no clothes that met the dress code as they were all being washed thanks to a leak in our suite that saturated our clothes. Despite giving many months notice of dietary requirements there was a complete disregard. If you are vegetarian or have any allergies then best of luck to you at this resort. Given fish in a vegetarian meal and products containing egg when they were fully aware of the advised allergy. After Jo jo's saying they had nothing that met the explained dietary requirements we left and headed to the health bar for them to say the same. The end result was a plate of dry lettuce, cucumber and tomatoe, not quite the 5* gourmet all inclusive resort advertised! Despite complaining on numerous occasions to Olgar and our concierge the food situation was never resolved. End result weight loss on an 5* all inclusive holiday! At the end of our 2 weeks of hell in this resort we were offered 5 nights free return stay providing we signed to say we wouldn't publish our experience or opinion on any public media site. As human beings we have a right to express our opinion and forewarn any prospective visitors to this resort, we therefore declined the offer of 5 nights free return stay and here we are exercising our right to complete a review. Quite frankly we would not go back to this resort if they paid us, not even for 5 minutes let alone 5 days! We paid £7000 for our honeymoon which was completely ruined and we will never get that time back. We have visited many countries and stayed in many different resorts from the cheap and cheerful to the extravagant and this was by far the worst experience we have ever had. Poor accomodation, poor service, poor food, poor cleanliness resulting in a cut foot in suite, foeces on our terrace, rubbish entertainment, crash in a buggy, harassment trying to sell massages.... We could go on. On the positive if you're on a weight loss programme or you enjoy wearing ear plugs and an eye mask then you're in luck, this place is definately for you! No doubt the site manager will respond to this review with some excuse, but sadly it is wasted as there were numerous opportunities for them to put things right when we were there. If everyone who was at this resort when we were left a review they would all say the same, we were not the only ones who had this horrific experience. They probably can't leave a review though because they're likely to have fallen foul of this resorts gagging tactics to prevent people from exercising their human right to give an honest opinion

  • Stayed September 2013
    • Value
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Helpful?
26 Thank Zobo00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Dorado Casitas Royale, by Karisma

Property: El Dorado Casitas Royale, by Karisma
Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Riviera Maya
#17 Luxury Hotel in Riviera Maya
#24 On the Beach Hotel in Riviera Maya
#25 Green Hotel in Riviera Maya
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Official Description (provided by the hotel):
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya

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