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“Royale”

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El Dorado Casitas Royale, by Karisma
Ranked #27 of 390 Hotels in Riviera Maya
Certificate of Excellence
GreenLeadersGold level
Reviewed 22 June 2014

Stayed at Eldorado Royale in May this year ..this place is fantastic. Good food ..great staff...
Reccomend this hotel for a great holiday ...... Say hi to the alligator in the pond for me
Mexico is awesome

  • Stayed: May 2014, travelled as a couple
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1  Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded 4 July 2014

It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people.
Looking forward to welcoming you back pretty soon,

Best regards,
Beat Müller
gm@eldoradoroyale.com.mx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,279 - 3,285 of 4,908 reviews

Reviewed 21 June 2014 via mobile

Hubby and I have traveled the world quite a bit and our favorite part of traveling is the food. We have been here for 4 days and everything has been overcooked, season less, and/or undercooked. I had to write about this because we thought it was us but we've talked to a few other couples, that have been disappointed as well.

Jo-jos-the worst, stay away!
Nachos were a joke with a cheese sauce that tasted like Cheese whiz

Pizzeria place - burger was a mass packaged one that was still a semi frozen patty with no salt. The pizza was on a cracker type crust.

Fuentes-show was ok but the Mexican night food was pretty bad, several couples walked out. We ordered room service when we got back to the room.

Kampai- descent sushi but the noodles tasted like packaged Costco ones.

So my point for writing this is that the resort and people are amazing and we achieved what we wanted "to relax", but for the amount of money we paid for the casitas we could have gone elsewhere and had the same without the less than subpar food. We are coming back to Cancun for a wedding in October and will not stay here again.

Stayed: June 2014, travelled as a couple
4  Thank Cecilia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2014

By far the worst entertainment of any resort that we had ever been at. Every night started with 2 hours of glorified karaoke.......a solo artist with zero stage act. The headline act would eventually come on for a whopping 1/2 to 3/4 hr. As a five star resort this was disappointing. We were asked about food allergies when we booked (which was appreciated as my wife has a gluten allergy) and again at EVERY meal. Again....not what we would expect for a 5 star resort. We started our experience off on the wrong foot also we did not get a swim room as booked. When they located the correct room we were made to feel like they did us a huge favour and then advised us that we would not be privy to some of the upgraded features that came with the room...not cool!

Room Tip: try to get a room in the 30 block or below.....as it is a long walk to everything.
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  • Stayed: June 2014, travelled as a couple
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2  Thank Bill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2014

Yes! Kyle, Cesar at Casita bar 28 is the best. We had the most wonderful time talking with him about family, fun and the resort. Great swim up bar to interact with new people from all over the world. Cesar was very well versed in speaking english and told us daily about drink specials, night shows and always asked if there was anything he could do to make our trip more memorable. He made a special visit to our Casita the morning we left to say good bye. He is a valuable asset to El Dorado. Our Casita was beautiful and the service we asked for was well presented. It was so nice to be greeted with a happy "Hola" by everyone we passed. We enjoyed a different cusine every nite and found all to be well presented and wonderful to the palate. Over all this was tops for our 42nd anniversary and will return to renew this experience very soon.

Room Tip: We were assigned to a corner suite, 2810 which was easily accessable to transportation, swim up bar...
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  • Stayed: June 2014, travelled as a couple
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2  Thank K_Bob2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded 4 July 2014

Dear friendly traveler
We have had a great pleasure reading your detailed review.
Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff especial Cesar.
Looking forward to receive you, once again, at El Dorado Royale, a Spa Resort by Karisma for another memorable vacation,

Sincerely,
Beat Müller
gm@eldoradoroyale.com.mx

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Reviewed 20 June 2014

Came here for our honeymoon and it was amazing! The Casitas Royale suites were beautiful and we certainly landed on our feet in Section 28, it seemed to be the part of the hotel with a real sense of community which was the result of a fantastic barman. On our first morning are barman Cesar Rodriguez introduced himself and from then on he was brilliant, so relaxed and hospitable, great conversation and fantasic cocktails. Cesar really made our holiday special and will long be in our memories.

Room Tip: The casitas royale suites were amzing. Casitas Royale translates as little house... and that is what...
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  • Stayed: April 2014, travelled as a couple
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1  Thank joe b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded 4 July 2014

Dear Joe B,
We really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises and we hope this will not be your last visit.

Warm regards
Beat Müller
gm@eldoradoroyale.com.mx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

less than 25 minutes from airport; beautiful resort; be prepared to walk (shuttles are provided but do not be in a hurry); very nice restaurants with variety (small portions) - recommend making reservations; breakfast buffet was outstanding; main pool bar lacked the (#) bartenders to support demand; individual casita suite was awesome - outdoor shower was a hit; casita pools were nice and bartenders were great; staff was friendly and helpful; no liquors in room - beer/water/sodas only; couples massage on beach was worth it - men do it for the ladies; rec staff (main pool area) was fun; nightly entertainment was hit-&-miss; do try to remember names of staff as that ultimately helps them in the end if you give them a 'nod on exit survey; we did no excursions - relaxation and other extra curricular activities :)

couple of pet peeves: turn-down (nightly) service came in while we were still in room and continued service while we were in room rather than returning after we left; at the martini bar we were given used coasters (new napkin?); pool maintenance was done during the day (main pool one time) and floating "trash" from cleaning is unpleasing

this was our 15th anniversary trip; we have never been to the same resort twice; we like to try different things; overall it was very memorable and we would recommend

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Matt J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded 4 July 2014

It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people.
We would like to thank you for your review, which will undoubtedly help our future guests when choosing their next destination in the Caribbean.
Looking forward to welcoming you back pretty soon,

Best regards,
Beat Müller
gm@eldoradoroyale.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014 via mobile

You have to go see Caesar in casita bar 28. He's a wonderful bartender and you'll leave feeling like you've left a friend behind. Kudos to Cesar for his awesome hospitality.

The rooms at casitas are ideal, cooled with individual adjustable AC units so you can sleep like a baby while you're on vacation.

Stayed: November 2013
1  Thank Kyle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Riviera Maya
#17 Luxury Hotel in Riviera Maya
#24 On the Beach Hotel in Riviera Maya
#26 Green Hotel in Riviera Maya
Price Range: £325 - £899 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Official Description (provided by the hotel):
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya

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