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“Perfect in every way!”

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El Dorado Casitas Royale, by Karisma
Ranked #29 of 391 Hotels in Riviera Maya
Certificate of Excellence
GreenLeadersGold level
Peoria, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect in every way!”
Reviewed 1 July 2014

My wife and I spent our 11th anniversary at this resort, and we could not have been happier. The staff was friendly and eager to please, the food was outstanding, and the accomodations were spot on. The Casitas upgrade was worth every penny, although the "concierge" is more like a salesman for extras that the resort offers such as spa services and other upgrades. They were extremely friendly in their sales pitches, however. The beach isn't the best for swimming, but it is adequate and very pretty to look at. The private cabanas were our locale of choice, and the beach bar with Santiago working the day shift was our favorite place to relax. We elected to pass on any outings because we had everything we could want on the property. Definitely recommended for anyone looking for a relaxing romantic getaway, with the option to be active and social if that's more your speed. 9.5/10

Room Tip: Casita upgrade is worth every penny
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, 4 July 2014
Dear Andy S,
First of all my sincere Congratulations on your 11th Anniversary!
!I wanted to thank you for taking the time to share your positive experience with us. We are privileged to have been able to host you and your partner's Anniversary stay with us.
We very much appreciate your review which points out some interesting matters of the beach. which we are continuously improving our beach is one of our main tasks.
Thank you so much for your contribution.

Best Regards,
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (1,773)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2014

We loved this resort. Great service and very friendly staff. The food was excellent. I am gluten free and they catered to my needs at every restaurant. We stayed in the casitas and had a swim to room. It was absolutely perfect for our honeymoon. The outdoor shower and jacuzzi tub were an extra bonus. Would highly recommend.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Layclyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, 4 July 2014
Dear Layclyn

It has been a great pleasure to receive your warm review describing your most recent vacation at our premises.
It shows it´s your heart speaking.
We thank your compliments to our staff, services, facilities and atmosphere and I hope you give us the honor of another visit pretty soon.
Looking forward to welcome you again for another memorable holiday,

best regards
Beat Müller
gm@eldoradoroyale.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 1 July 2014

Another fabulous visit, treated like family. Even though this was our ninth visit back as Exotic Travelers members, they exceed all expectations. Resort is quite large, however the shuttles run regularly and it's often nice just to walk a little to enjoy the impeccable grounds and meet some of the wonderful, friendly staff. Restaurants are supurb, always lots of choice and they do serve gourmet. Some restaurants could do a little better in adhering to the dress code. Building of the new artificial reef was interesting to watch! Check it out on Facebook. Mentions for exceptional staff....... I could list almost all the employees! Butlers Rudy, Karen, Ivan &Jesus. Love you guys. Julio and Ramino at 3200 section, waiters Leo, Carlos, Humberto, Edouardo in Santa Fe, Alejandro - best omelette chef ever! Liz &Ruth in 32 section and Guadalupe - thanks for a wonderful stay. Can't wait until we return. Would sincerely recommend this resort to anyone. But be prepared to fall in love with the place and the people. Guaranteed you will become a repeat visitor.

Room Tip: If Ocean views are your thing, get an upper level room. If access to the lazy river and section swim...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Nana22princesses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, 4 July 2014
Dear valued member,
We have been honored with a review not only from an expert traveler such as yourself but also I'm very proud of each and every employee at the El Dorado Casitas Royale and i will share your comments with all. There is no better reward than to receive such comments from our Exotic members, it is great to that you appreciate the efforts of our staff. I appreciate your feedback and I can assure you that Rudy, Karen, Ivan, Leo Jesus, Carlos Humberto, Eduardo Alejandro Liz & ruth are very proud of the mention for their efforts. They will definitely be part of our Diamond staff.

If there’s anything we can do to help plan your next perfect getaway, please don’t hesitate to get in touch.

Warm regards
Beat Müller
gm@eldoradoroyale.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fortuna
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2014

Great time! Loved the main swim up pool and our own swim up pool! My only complaint is I wish there were more shuttles to transport you around the resort! The food was delicious, make sure you follow the dress code because they do follow it.

  • Stayed July 2014
    • Value
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    • Rooms
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Helpful?
1 Thank Sglass1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, 4 July 2014
Dear valued reviewer
Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Casitas Royale, a Spa Resort by Karisma.
My most respectful greetings to you from sunny Mexico

Sincerely
Beat Müller
gm@eldoradoroyale.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Arthur, Louisiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 July 2014

My husband and I got married June 14, 2014 and our travel agent suggested we stay at the El Dorado Royale Casitas side. It was the best recommendation! We had a large suite on the second floor with an infinity pool on our balcony as well as a bistro table and a bed for relaxing outside. Inside we had a jacuzzi tub, an indoor and outdoor shower. It was very intimate and quiet! They had great room, maid, and turndown service. Since we were on our honeymoon we had some really great things added to our stay like a candlelight dinner on the beach coming back to our room decorated with nice rose petals and mood music, an 80 minute couples massage on the beach, breakfast in bed, etc. The only thing I had trouble with was the shuttle service. Most of the time they were either full or would not stop. Since we stayed in the very back of the resort this cause a problem for us especially on the day we visited the Mayan Ruin and had walked ALL day and got to the main lobby and asked for a shuttle to take us to our room and ended up being told to walk to the other side of the lobby and then ended up having to walk a good 15 - 20 minutes back to our Casita. Other than that I would definitely recommend this resort and my husband and I are planning to go back with our son and stay at the El Dorado Royale Generations hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Hannah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, 4 July 2014
dear Hannah R,
Thank you for your review. Your comments are extremely important and beneficial to us, providing an indication of where our services excel and identifying areas in need of improvement.
want to assure you that we in management have addressed these concerns with the golf shutlle carts.
We have taken your feedback very seriously as customer service is our highest priority and we hope that you accept our apologies, and we do hope you may still visit us once again.

Warm regards
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2014

My wife and I heard about El Dorado Royale through a few friends and family members. If you're planning a honeymoon, or a romantic get away this is your place. You can do whatever you want, whenever you want. We were on the Casitas side (suites), with a swim in and out room. We had a jacuzzi, outdoor shower and indoor shower (decisions, decisions). The hotel staff was amazing. They were polite and eager to help.

The food was very good at this resort. They made the last resort we stayed at look like a soup kitchen. Our favorites were the Italian (Casitas side) and Santa Fe. Order as much as you would like, they wont stop you! The Veal Shank is delicious.

The only downside to the resort was the beach. Its a very shallow beach (depth wise) and the water is extremely rocky. There are a few places to get away from the rocks, but the pool scene made it OK.

We were in the 3000 block of the Casitas Side. We were blessed with a great bartender- Guillermo and Bar Concierge- Jorge. If you're lucky enough to have them at your pool you're going to have a killer time!

Room Tip: We upgraded from a basic Casitas suite to a swim out suite. Its a miniature pool connected to a lazy...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cody H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, 4 July 2014
First, thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. It is in part to our wonderful staff, who you so thoughtfully mentioned, that El Dorado Royale remains the perfect vacation setting for romantic and entertaining getaways!

We look forward to welcoming you back again, maybe for a first year anniversary? We will have the champagne chilled, awaiting your next arrival!

Best regards
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, Pennsylvania
Level Contributor
200 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 28 June 2014

I just got back from El Dorado Casitas Royale after 7 glorious days of eating drinking and meeting people from all over the USA. I have been to other Karisma resorts and this ranks tops. The staff is wonderful. Every staff member says hello with a big smile. This included groundskeepers, food servers, and front desk. Casitas Royale is about 30 or 45 min. south of Cancun and within a half hour of arriving we were checked in and in our upgraded presidential suite. We had our luggage delivered quickly and were soon having drinks from the swim-up bar as we sat in our private pool.
All week long we had service at the beach by Ramiro who brought our drinks and snacks right out to the beach. He always had a smile and always making sure we did not need a thing.
The beach is not great. Very rocky and really not suited for swimming. We spent most of our time in the pool. Every area has their own pool and swim up bar. It was here we met great people every day and partied until the bar closed at 6 PM.
This is a big property and we had to walk the length of it for some of the restaurants. We actually did not mind this as it helped to exercise and counteract all the eating. There are shuttles that run all day until 11 PM, but we hardly ever used them.
We ate at all the restaurants and found some better than others but I thought the food was good.
We were here to celebrate my wife's 60th birthday and our son and daughter and their spouses joined us. We were not disappointed. I really recommend this all inclusive resort.

Room Tip: Consider the Presidential Suites. I read the negative reviews before going on this trip and realize...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, 30 June 2014
Dear Robert C,
We have been honored with a review not only from an frequent traveler such as yourself, but also by been chosen once again for this special celebrations like your wife's 60th birthday and the fact that you show satisfied with your experience makes us feel really proud of our site and staff.

I am sure that your kind words will motivate Ramiro to work every day better in order to serve our guest as you describe.

We look forward to welcoming you again.

Sincerely yours,
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Dorado Casitas Royale, by Karisma

Property: El Dorado Casitas Royale, by Karisma
Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Riviera Maya
#19 Luxury Hotel in Riviera Maya
#25 Green Hotel in Riviera Maya
#26 On the Beach Hotel in Riviera Maya
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Official Description (provided by the hotel):
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya

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