We were upgraded to Casitas and the room was great- large, nicely appointed and very clean. The Casitas part of the resort is quieter than the Villas side which suited us. We tried all of the restaurants - the food was of a very high standard and the staff attentive. The portions were small however it was no problem to order more than 1 dish each at a time. The staff across the resort made the holiday however; our concierge Luis and Martha (block 29) were wonderful- Luis in particular going above and beyond what was expected of him. I am pregnant and we are very grateful for all the efforts he went to to make sure that I was comfortable, well and had everything that I needed - Luis thank you! Our bar tender Luis (at Quetzal pool) was attentive and remembered our drinks, even bringing them over without us having to ask. Irving, our beach butler, was fantastic - wonderfully polite and attentive. The only thing that could possibly let the hotel down is the beach - sea defences have been put in place to protect the resort in the event of a hurricane. Whilst I understand why the defences have been put in, they are unsightly and make finding a large area of sea to swim in quite difficult. I would thoroughly recommend this hotel.
- Official Description (provided by the hotel):
- El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more less
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- Also Known As:
- El Dorado Casitas Royale, By Karisma Hotel Riviera Maya