My husband and I booked our honeymoon through our travel agent, Jennifer, from The Tropical Travelers. We received the upgraded Honeymoon suite & package plus travel transport through Lomas, which is on site at El Dorado. From the moment we arrived, we were treated with the best, most friendliest service. Our room was impeccable; we had 2 functionality issues: outdoor lights & pool light wasn't functioning and the DVR was broken. I placed a call to the concierge and they were both replaced almost immediately. Later in the week, our refrigerator wasn't getting as cold as it should have been and they also replaced it immediately.
The spa services, especially the water treatments, were fabulous and we visited the spa almost daily.
Food was high quality and very fresh, which can be uncommon at a standard all-inclusive. Portions were on the smaller side, but it was expected and I enjoyed having sensible portions so you could taste a little of everything.
Same goes for the quality of alcohol and drinks. The staff was incredibly attentive and kind; many bartenders remembered our drinks and were always in good spirits.
We enjoyed that the resort was broken up into two parts so we could have our taste of everything: if we wanted a quieter scene, we stayed at the Casitas and our section's swim up bar/pool; if we wanted a more "happy hour party" scene, we took a quick walk over to the El Dorado Royale side to the main pool.
Our experience was wonderful and we are already planning our return for our 1 year anniversary!
- Official Description (provided by the hotel):
- El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more less
- Reservation Options:
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- Also Known As:
- El Dorado Casitas Royale, By Karisma Hotel Riviera Maya