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“Our first trip - don't know why so many guests return.”

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Hidden Beach Resort by Karisma
Certificate of Excellence
GreenLeadersGold level
Reviewed 26 July 2014

My husband and just returned from our first vacation at Hidden Beach Resort. We read the posts for several months so there weren’t any real surprises. We can confirm:
1. The beach is probably the worst of any Caribbean resort we have visited
2. Guests and the staff are very open and friendly. The morning / lunch servers were terrific.
3. Guests lounging on the beach were attentively cared for
4. Rooms were clean and comfortable.
5. We only used room service on our first night, but it too was pretty good.
6. It is awkward to order drinks at the pool bar unless you are in the water. From outside the pool the bar tender takes your order by speaking to your belly button or below.
7. Drinks are typical resort – lots of mixes – not one decent Margareta. Good selection of top labels.
8. Although everyone tips only one bar tender made a hint of soliciting his tip. Service was good either way.
9. The pool is limiting, in the sense that volley ball can take up most of the late morning into afternoon. If you love to play, that’s great but ten steady days of it was boring.
10. The best feature after friendly guests are the restaurant choices at Seaside – no reservations needed, A real plus.
11. Entertainment is marginal, but in fairness few people go to the Moonlight Lounge after dinner and very few stay. This is an early to bed, early to rise resort, possibly due to a median guest age of 50 or so.
12. Almost every day guests from Seaside wander down the nude beach – one evening three males settled into the hot tub and pool. (not day pass guests, they were clear about that)

I became a little mystified regarding the rave reviews. This is not to say that we didn’t enjoy our stay. Hidden offer fewer amenities than most resorts, the difference is guests can relax nude. I might warn anyone who is not interested in advancing payment for future discounts - run if anyone mentions "The Exotic Travel Club". NO is pretty ineffective although we understand some guests receive discounts for agreeing to sit through the sales pitch. Maybe with the discount it would have been worth our time.

Room Tip: We stayed in the 1200 block- second floor. Swim up rooms add $50/day. Not a bad choice if you plan t...
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Susan5000_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Director General at Hidden Beach Resort by Karisma, responded to this reviewResponded 25 November 2016

Dear Susan,

Thank you for sharing your comments with us at the Trip Advisor portal with regards to your recent stay at Hidden Beach Resort.

We are very sorry to read that you we did not live up completely to the expectations you have set before us with regards to the beach, our service and the entretainment available; we truly hope that there is a possibility to have an opportunity and welcome you once more at our Hidden Beach Resort or one of our Hotels by Karisma.

Warmest regards,

Alfonso López
General Manager
El Dorado Seaside Suites by Karisma
Hidden Beach Resort by Karisma
gm@eldoradoseasidesuites.com.mx

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248 - 254 of 718 reviews

Reviewed 20 July 2014

The summary:
My husband and I now call this trip “transformative”. This was our first trip to HBR as well as our first nudist experience. We spent a lot of time researching in advance of booking anything and what we experienced was even better than our most optimistic expectations. In short, we are cashing in all of our vacation time for next year on return trips to this resort and would return sooner if possible.

The details:
Being a female and having more hang ups about my body than my husband (although he has his own), I was quite nervous about going. However, (just as others have written) within 30 min of disrobing, you don’t even notice you’re naked anymore. Both staff and the other guests were very welcoming and because it’s a small property, it makes it very easy to get to know everyone. By the time you leave, you’re giving hugs and exchanging email addresses. It was the most freeing experience I have ever had in all of my life. I am a lot less self-conscious about my body than I have ever been and now spend a lot more time at home semi to totally naked. This is a nice safe environment within which to try a nude vacation.

We arrived on 5/24/14 and departed on 5/28/14. Beware of the help from the airport staff, they’re really only there to sell you something, avoid them as you will only be delayed in starting your vacation. Once we finally found our transport people we took the 1:20 minute trip to the hotel (next time we will splurge for a private care, it’s worth it). Upon arrival we checked in and were escorted to our room all without incident and as expected.

The room was plenty spacious and everything was very nice, no complaints beyond some alternating hot/cold during showers. I would highly recommend that you bring water shoes if you want to walk into the water on the beach. It’s too rough for bare feet but if you’re just there to relax, you probably won’t care. While tipping is not expected, what seems to be the norm with the guests is to tip your favorite people in cash when you leave. Wages are poor down in Mexico so this helps them out tremendously.

The food was very good and while you could walk to El Dorado next door for additional food options, we mostly opted to stay on the HBR side. There was a stark difference between the friendliness of that side versus the HBR side. There are no strangers at Hidden Beach but we couldn't get anyone to even acknowledge us when we had greeted them in the El Dorado resort. That just made Hidden Beach seem all the more comfortable and inviting.

My one complaint is that there were a couple times when guests from the El Dorado side made their way onto the HB side and gawked, but other guests ran them off.. It would be nice if they improved the prevention of this kind of thing, but overall it did not happen much for it to be a major issue.

In summary and to essentially repeat myself, the experience was fantastic and we cannot wait to return. Highly recommended!

Room Tip: Unless you want a long walk to the bathroom, consider paying for the swim up room. If you are a ligh...
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
11  Thank dolbydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Director General at Hidden Beach Resort by Karisma, responded to this reviewResponded 22 November 2016

Dear Guest,

Great to hear you had a great holiday while staying at Hidden Beach Resort.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards

Alfonso López
General Manager
gm@eldoradoseasidesuites.com.mx
El Dorado Seaside Suites & Sensimar Seaside Suites.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

This is great resort, but a few small things could make it better. Staff is very accommodating and friendly and you will never go thirsty. Breakfast and the early afternoon buffet was pretty decent. The buffet foods are different for each day of the week. The 4pm volley ball each afternoon was something to look forward to. Ingrid one of the activities staff was great at motivating people to get up and play. The other guy was also good, but don't remember his name. Got to love rule #7. The freedom of nakedness is great, just take your bra or shorts off and get it over with the first day and you'll enjoy the rest of your stay much more. They people all shapes and sizes, you don't need to have a hollywood body.

They are a lot of bugs on the beach and it is very rocky. You can get your feet wet, but not swim out like some other beach resorts. If your not bothered about this then the covered beds on the beach allow you to just read you book in the shade of the sun. Room service was good however when I ordered food I found ants raiding my table for my cake as I eat my main meal which was rather annoying. If you don't plan on eating in your room this shouldn't be a problem.

My AC was covered in ice in my room causing the AC to stop working. I called for service and it took about 2 hours of waiting in my room for it to be fixed. Not bad repair time, but it was an inconvenience and no one offered any kind of apology.

Overall I would go back, but only because I enjoy the warmth of the sun on my entire body without being restricted by clothing. The only annoyances are minor and overall it's a nice resort. You could always stay next door in Eldorado Seaside which is also very nice.

Room Tip: The swim up pool side rooms are a must. The chairs and beach can fill up if you are not up early how...
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  • Stayed: July 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
5  Thank AndrewFP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Director General at Hidden Beach Resort by Karisma, responded to this reviewResponded 21 November 2016

Dear Guest,

Great to hear you had a great holiday while staying at Hidden Beach Resort.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards

Alfonso López
General Manager
gm@eldoradoseasidesuites.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

At the El Dorado Seaside Suites they have managed to create an easier sea bathing area by excavating out the rocks, and like an earlier reviewer, we wonder why this hasn’t been done at Hidden Beach also.
For rest of service we have - No complains at all....
HBR is the best.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Service
8  Thank PAVEL S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Director General at Hidden Beach Resort by Karisma, responded to this reviewResponded 22 November 2016

Dear Guest,

Great to hear you had a great holiday while staying at Hidden Beach Resort.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards

Alfonso López
General Manager
gm@eldoradoseasidesuites.com.mx
El Dorado Seaside Suites & Sensimar Seaside Suites.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

Just returned from our fourth trip to Hidden. Each has been better than the previous and this was no exception. The facilities and ambiance are great but what makes it truly outstanding are all the people who work so hard to make certain you have a good time. Service was great from everyone, but received exceptional service from Miguel and Camilla at the front desk. America at reception even went into town and bought my wife a new curling iron once we discovered hers had been broken en route from the U.S. We had two great dinners on the beach with great service and food by Isirro and Portfirio. The spa was simply lovely with four massages for me from Leydi (pronounced Lady) and two for my wife from Joshua. Most were on the beach which is just wonderful and the massages were equally great. The bar service was good, as always and Angel and Esperonsa took really good care of us. Our room was spotless thanks to Angelica

Altogether a really perfect vacation and I can't wait to return.

Room Tip: Pay a little more and get the swim up junior suite. It is well worth the added cost
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank lcsOrangeCounty_Cq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Director General at Hidden Beach Resort by Karisma, responded to this reviewResponded 22 November 2016

Dear Guest,

Great to hear you had a great holiday while staying at Hidden Beach Resort.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards

Alfonso López
General Manager
gm@eldoradoseasidesuites.com.mx
El Dorado Seaside Suites & Sensimar Seaside Suites.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

This trip changed my life and strengthened my already solid marriage!!! If you are considering... Just do it! Although we've traveled quite extensively in the US and Europe, this was our first Nude trip, our first Mexico trip, and our first All Inclusive trip. Things that are usually important to us are cleanliness, 4 star plus amenities, bed comfort, and ability to have quiet and relaxing alone times in beautiful areas foreign to us. We were so impressed with our experience! Even up until our last moments, which was our third visit to the Naay Spa to receive a Mayan Rituals massage, our expectations were continually met and then unexpectedly exceeded, no kidding! There are special touches in the grounds and services offered everywhere you turn! You can be social at the swim up bar pool, scheduled activities, or in the moonlight bar as well as find times when you feel like you are the only two at the resort or on the beach. By far the love we have for the staff and their treatment of us was what made the trip so special. You are warmly welcomed by staff that consider you family and people you've never met know your name or quickly learn it for life. Aniceto, Galdino, Jesus, Angel and others take excellent care of you at the restaurant, anticipating your every need and desire. Carlos, David, and others make your drinks exactly as you instruct. We don't normally drink but took two days to indulge in amazing frozen Kahlua & Milks, Piña Coladas, and Margaritas. We were also made special non alcoholic drinks. Hot chocolate with a touch of cinnamon was asked for once at breakfast then Aniceto brought it to me without asking every morning thereafter! Iced tea was made special by the glass, exotic juices etc.. Ana and Ezmeralda (Esperanza) tirelessly make sure your drinks are brought to you wherever you go on the beach or poolside. We never wanted for much, they didn't let us! Alain (Lulu) kept us busy with water aerobics, stretching, night and daytime entertainment; he was a hoot... Neon glowing body painting artist while you requested music from the DJ, Mariachi plus much more will entertain! We found several quiet beautiful moments early mornings, on the beach Palapa, in the upper hot tub, and walking the beautiful paths on both resorts and around the spa. The Italian restaurant on the other side was incredible, Miguel waited on us superbly, and the food was incredible! We chose not to go sight seeing, snorkeling or anything because our time at the resort was so breathtaking! Instead we will be back every six months and take in the sites slowly! The honey scrub at the spa and the water journey that is complimentary with each service is to die for. The Mayan massage is spiritual and divine. As for being nude, we couldn't imagine doing it anywhere else in the world and we will forever wonder why we didn't consider it earlier! So comfortable, non judgmental, no freaks or visible swinger activity. Just a bunch of beautiful naked people in solid marriages and relationships. Beautiful naked people period. Nice to have the sister resort next door to claim where your visit was! We loved how being naked sort of evens everyone, there were doctors, professors, laborers, and plain old retirees but you wouldn't know the difference! We met many great couples from the US, Austailia, Argentina, and UK, we had memorable conversations, and yet never found it uncomfortable to excuse ourselves to another spot to be alone like floating like a princess on the lazy river with my husband as the motor and vise versa! One final note and a mention- the units are all amazingly clean, the bed very comfortable, the shower very nice and the turn down service crazy good! William the young man who stocks the minibars so hardworking... I could really go on and on but I don't want to spoil it all, suffice it to say we really loved our stay and our new family in Mexico. Can't wait to go back!

Stayed: June 2014, travelled as a couple
23  Thank WeWouldNever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Director General at Hidden Beach Resort by Karisma, responded to this reviewResponded 22 November 2016

Dear Guest,

Great to hear you had a great holiday while staying at Hidden Beach Resort.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards

Alfonso López
General Manager
gm@eldoradoseasidesuites.com.mx
El Dorado Seaside Suites & Sensimar Seaside Suites.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Here is the link to my trip adviser review of Hidden Beach Resort (HBR) from May 2013. Reading this review first will make my current review seem a bit more coherent.

http://www.tripadvisor.com/ShowUserReviews-g659488-d288383-r163159975-Hidden_Beach_Resort_Au_Naturel_Club-Riviera_Maya_Yucatan_Peninsula.html

So what’s changed at Hidden Beach Resort since our last visit in May 2013? Not much really. Here are the most significant changes:

1. There is now a working pool water heater. Even in late May they operated the pool water heater from time to time. During a previous visit in November the water heater piping was temporary, it is now permanently installed. The water heater will make a huge difference for the water temperature in winter months.

2. The HBR entertainment staff has changed – seems that there is constant change in this position. Initially there was Karen (last May), then Ruben (last November), then Aldo (this May) and now Alaine (Lulu). All in one year. Not sure what it is about working with nude people all day to cause the entertainment staff to change so often. Aldo is being promoted to a management position in the entertainment department. Karen has taken a position at another Karisma resort. Reuben is now working sales at the spa. We were lucky to be at HBR for Aldo’s last week. Alaine is now the HBR entertainment director.

3. Turndown service was inconsistent. Sometimes you get it and sometimes you didn’t. On nights that we did not get it our friends also did not get it. Not sure what is going on here. Typically the housekeeping person would come back while we were at dinner, turn down the bed, provide a couple bottles of water on the night stands, place a rug on either side of the bed, and replace any used towels. We did not have this service on 2 of the 8 nights we were there. When they do it, it is fantastic, when they don’t you really miss it.

4. Every afternoon there are hot snacks (finger foods), chips and salsa with cheese sauce from about 4 till 5 near the hot tub. Just a little something to hold the hungry over between lunch and dinner. Since some eat an early lunch (12:30) and then a late dinner (8:30) I can see how one might be a little hungry between 4 and 5.

5. Food quality on the dark side (Eldorado Seaside Suites) is inconsistent at best. We tried most all the restaurants and the quality of the food was just so-so. A couple of the restaurants we would not even go back to. The food quality at the dark side restaurants was much better on our first two trips to HBR in May and November of last year. I think they try too hard to make the food “gourmet” and in doing so lose some of the quality and taste. One of the best meals on the dark side was at the Mexican restaurant on buffet night. They claim this was authentic Mexican food (not the gourmet normal fare) and it was fantastic. It was one of our best meals all week. However at the same restaurant on a subsequent night I requested jalapenos and was politely informed that they had none. What respectable Mexican restaurant does not have jalapenos?

6. Food quality for the romantic moonlight private dinner was actually a let down. We expected to be wowed by the special attention with a dedicated waiter to insure the highest quality but we were disappointed. The waiter was excellent but the food was barely warm (certainly not hot enough) and not as good as what you would get by eating at the HBR restaurant. The house white wine was horrible, this coming from someone who loves their wine n- red, white and everywhere in between. Good wine does not have to be expensive. We wouldn’t do the private dinner again, even if it was free.

7. There seems to be a problem with the guests from the dark side showing an interest in what is behind the fence (HBR). Almost every day there would be one or more of the dark side guests inadvertently losing their way on their beach and stumbling onto the HBR beach. Not easy to do since there is a fence and rock outcropping that separates HBR from El Dorado (dark side). Some HBR guests were aggravated by this and reported the escapees from the dark side to the HBR General Manager, Miguel. Miguel showed an honest interest in stopping this intrusion. Unfortunately any measures that were implemented to stop the intrusion were ineffective.

Besides what’s different at HBR there are a number of other observations worth mentioning.

1. The dinner service at HBR has not changed, it is very, very slow. The servers are working extremely hard to serve the guests but it seems to take forever to get each course of food. I would have to assume the holdup is in the kitchen preparing all the food. Perhaps another pair of hands in the HBR kitchen would reduce the wait time. This was a recurring problem in both previous trips to HBR.

2. The breakfast and lunch staff were the same as in previous trips to HBR. They all remembered us and greeted us as if we were family. They greeted us each morning with our favorite beverage and quickly learned our names. Yes, there were times when a drink order would go unfilled (they are human after all and sometimes things fall in the cracks) but all in all the morning and lunch staff do a great job. Special mention goes out to Angel and Anecito.

3. Carlos is still working the bar during the morning and early afternoon. We would often times joke about last call being 2:45 in the afternoon, as Carlos leaves at 3:00 and any drinks poured after that were usually not as good. Too much of this, or not enough of that, and the beverage is not drinkable. Some people stick with beer or wine after 3 to avoid the issues with the more complicated mixed drinks. Not that the bar tender was not good at keeping the drinks coming, he would often times have a second refill of your beverage waiting even before you finished the first.

4. Esparanza is still there taking drink orders and serving the guests throughout the day. She takes good care of us, always offing to keep us hydrated with our favorite adult beverage or with bottles of water. She always carries extra bottles of water just in case.

5. Pool volleyball is still the most anticipated events of the day. Although there are prescribed times for the entertainment staff to rally the guests for a sometimes fierce contest in the pool (official times 11:00 and 4:00) the games will sometimes begin early at the insistence of the guests and you could miss out.

6. For those of us who love our ice cream, you can get it at HBR almost any time of the day. Certainly during lunch service and after dinner. Many times after eating at a restaurant on the dark side we would return to the HBR restaurant and order only desert – ice cream or ice cream and a brownie. Sometimes it would take a while to get it and sometimes it was a bit melted, but every time it was ice cream, real ice cream not the low fat frozen yogurt or ice milk that you buy back home to save on the calories, this is the real ice cream with all the fat and glory it has to offer. I guess you can tell I love my ice cream.

7. Not everything is preventable. Our room air conditioner was not working properly and after the first night I reported it and it was repaired immediately. We never had another problem with the system. Our friends on the last night of their stay had a problem with their air conditioner at 2 am. Although the maintenance staff tried to fix it, they could not, and our friends were moved to a different room a few doors down. They were lucky there was an empty room to move into. I don’t know how often the air conditioners fail or what they could do to preempt problems with the A/C, things that get used a lot have problems.

8. Construction is beginning on a new “disco” and the old disco will be replaced with additional higher priced rooms that have dedicated butler service. We were not told the schedule for this but I would not be surprised if this time next year there is a new disco.

9. One thing they could certainly use at HBR is a walk up bar during the day and early evening where guests could order a drink, sit on a bar stool (with towel of course). With only a swim up bar at HBR it can sometimes be a pain to get a drink without getting into the pool.

Room Tip: Avoid the 3rd floor dome rooms.
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
16  Thank Michael_LA55138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Director General at Hidden Beach Resort by Karisma, responded to this reviewResponded 21 November 2016

Dear Guest,

Great to hear you had a great holiday while staying at Hidden Beach Resort.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards

Alfonso López
General Manager
gm@eldoradoseasidesuites.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hidden Beach Resort by Karisma

Address: KM 95, Carretera Cancun Tulum | Kantenah, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 460 Speciality Lodging in Riviera Maya
Price Range: £420 - £910 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hidden Beach Resort by Karisma 4.5*
Number of rooms: 42
Official Description (provided by the hotel):
It is the only luxurious all-inclusive nudist resort in the Mexican Caribbean. Consisting of 42 beachfront suites, it is a secluded adults only property, perfect for couples and singles alike. Located just one hour and a half south of Cancun Airport, Hidden Beach Resort lies on a stretch of white sand beach offering spectacular views of the Mexican Caribbean sea. Hidden Beach blends signature services such as personalized check-in with a welcome glass of champagne or the exclusive concierge service with charming architecture to create an atmosphere of understated luxury. ... more   less 
Reservation Options:
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Also Known As:
Hidden Beach Resort - Au Naturel Club Hotel Riviera Maya
Hidden Beach Mexico
Hidden Beach Hotel Au Naturel

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