Just returned from 10 days at Generations Riviera Maya. We had originally booked El Dorado Royale. Prior to arriving we had e mailed El Dorado and Karisma Hotels (Received replies) requesting a top floor, ocean view room. Unfortunately, it appeared they had paid no attention to our emails, as we were allocated a ground floor room (Upgraded to swim up, which did not get any sun!!) On complaining, the hotel asked if we would wait 24 hours and they would move us to a top floor room. 24 hours later we were allocated a "2nd floor" room. After having to complain again, we were finally "upgraded" to the new Generations Hotel. However, Generations is not an adults only hotel (Which is why we booked El Dorado) and at times was very noisy (Music and "loud" American guests) Also, unable to swim in sea, due to man made reef being constructed. However, on the plus side, all staff were very polite and helpful. All the resort restaurants are fantastic, the grounds are beautiful and staff fantastic.
All our problems would not have occurred if the hotel had given more thought to our requests. Finally, it seemed a lot of guests were being "upgraded" to Generations from El Dorado because it is new and they are trying to get it known.
If you are looking for a quiet time, may we suggest El Dorado Casitas and not Generations.
- Official Description (provided by the hotel):
- Generations Riviera Maya by Karisma is Mexico's premier all Suite, all Butler, all Gourmet beachfront resort where couples, wedding parties and families savor a Gourmet Inclusive(R) experience, a vacation that fosters togetherness. This 144 suite hotel stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites with butler service. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Eko Kids Club. Guests are invited to customize their Gourmet Inclusive(R) experience by completing a pre-arrival form online. ... more less
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