My wife and I stayed at Generations in conjunction with a wedding at the nearby El Dorado Royale. The EDR staff suggested that we stay at Generation, its sister resort, based on our needs. While Generations was not our original choice of lodging, we were very pleasantly surprised by the resort. What sets this resort apart from its sister (and neighboring) resorts (EDR and El Dorado Casitas) is that every room/suite is serviced by a professional butler staff, who take their jobs seriously. Overall, the resort featured extraordinarily friendly service, good to very good food, and very good amenities.
- Eager and professional butler staff: Every day, a member of the butler staff will call and check on you and made sure you had what you needed that day, and provide any services to the extent that they are able. Some travelers may find this overbearing (especially considering that the butler team is easily accessible otherwise), but it just takes a minute out of your day and is, at most, a minor inconvenience. The butler with whom we interacted the most was Allen, and he was terrific in making sure our needs, no matter how trivial it may seem, were met.
- Plentiful food/drink options: Guests at Generations have access to not just the 4 onsite restaurants, but also the dozen or so restaurants at its sister resorts. If you're staying at the resort, you'll eat many of your meals at Chef's Market, which is open most of the day. The other 3 Generations restaurants are only open for dinner. We dined at Jade and Wine Kitchen. Jade was average; Wine Kitchen was easily the best dining experience we had during our 4 day trip.
- Spacious Rooms With amenities: We had a one BR suite and it was huge. The room featured living and dining areas, a full kitchen, balcony with ocean views, 2 showers, and jetted tub. No hi-def TVs though.
- Access to other El Dorado resorts: you can walk from Generations (the northernmost resort) to Royale (the southernmost) in about 20-30 minutes, but there is also a golf cart shuttle that comes every 15 minutes. So while you're staying at one resort, you have access to amenities at three.
- Beach clutter: I think they are building an artificial reef, so the shoreline is a bit unsightly. If you stare out from your balcony or the beachside cabanas, you won't get an uninterrupted horizon view
- Lomas sales pitch: There is a Lomas representative stationed near the pool that will try to sell you on excursions and day trips. If you are not interested in leaving the all-inclusive that you've already paid for, then this can be seen as an annoyance.
- Wi-Fi: you need to pay extra if you want Wi-Fi on more than 1 device. Obviously, on vacation, we're not going to be net-surfing all the time during our waking hours; but to charge additional for Wi-Fi access for additional devices seems to be nickeling and diming.
- Official Description (provided by the hotel):
- Generations Riviera Maya by Karisma is Mexico's premier all Suite, all Butler, all Gourmet beachfront resort where couples, wedding parties and families savor a Gourmet Inclusive(R) experience, a vacation that fosters togetherness. This 144 suite hotel stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites with butler service. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Eko Kids Club. Guests are invited to customize their Gourmet Inclusive(R) experience by completing a pre-arrival form online. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with LoveHolidays, Hotels.com, Expedia, Travel Republic (UK), HotelsClick, Ebookers, getaroom.com, 5viajes2012 S.L. and Cancelon so you can book your Generations Riviera Maya by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.