My wife and I just returned from a wonderful four day stay at Generations Riviera Maya to celebrate our 30th anniversary. Overall, this recently opened all inclusive resort was terrific, but they still need to iron out some wrinkles that newer properties typically face.
First, the positives. We stayed in an infinity pool suite that was fantastic, there’s nothing better than enjoying morning coffee on your balcony and taking a dip in your private pool. The enormous bathroom, with two showers (one indoor, one outdoor) and a huge Jacuzzi tub was over the top.
The food at all restaurants was amazing and truly gourmet. We ate at Jade (extraordinary sushi!), Wine Kitchen (a six course food experience), Palms poolside grill (great burgers, guacamole and chips), and the Chef’s Market (great breakfast buffet with eggs and omelets made to order). Did not get a chance to eat at Haab, so can’t offer a comment.
The bars and lounges are stocked with top shelf liquor and if what you wanted was not there, it would be available in short order, either from another bar on site or one of the sister locations at La Casitas or Royale.
All of the waiters, servers and bartenders were terrific, all going out of their way to ensure you have a great time. Lilliani, the pool and beach server was incredibly friendly and quick to make sure you had everything you needed. Her partner at the bar, Victor was also great. David at Sling bar (and a star in some of the shows) was also terrific. Waiters, Francisco, Roger and the Sushi Chef at Jade (can’t recall his name) were especially accommodating.
Another plus was having the sister resorts right next store which allowed for more options and things to do. My wife and I enjoyed a couple’s massage treatment at Naay Spa over at La Casitas. Spa staff was friendly and skilled.
As far as negatives, the whole Butler Service is overhyped. Our butler greeted us and took us through the property and suite explaining everything clearly but that was the last contact we had with him or anyone else during our stay, unless we went to the main butler desk ourselves. There is a butler station at each of the three buildings but never anyone in Building 20 where we stayed. We were never contacted to see how our stay was going or if they could offer to do anything for us. The next contact we had was when the butler called to help us check out. We really did not mind this, but I mind paying for an extra amenity that a butler is supposed to offer and never receiving that level of service.
I guess because they are still new on the scene they are incredibly undersold. We were told that they were at only 20 percent occupancy during our time there. It was deserted and we literally had the place to ourselves. This was not a problem for us, but I could see others being upset with such a dead atmosphere and no much social interaction. At diner, there were never more than three or four tables with diners in restaurants that have as many as 20 – 25 tables. The upside is that you never have to wait for service or fight for a pool chair or beach cabana.
The beach is not a picturesque sight as they are building artificial reefs to protect the beach. This was not a huge problem for us as there is still enough room to swim around a bit.
As this is a new resort, there is still some construction going on which did not seem to bother us but may well be a problem for others.
Despite the shortcomings noted above, it really was a great relaxing stay and a property I would highly recommend. My wife and I plan to return to Generations Riviera Maya next year, this time with our extended family in tow.
, a wonderful property
- Official Description (provided by the hotel):
- Generations Riviera Maya by Karisma is Mexico's premier all Suite, all Butler, all Gourmet beachfront resort where couples, wedding parties and families savor a Gourmet Inclusive(R) experience, a vacation that fosters togetherness. This 144 suite hotel stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites with butler service. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Eko Kids Club. Guests are invited to customize their Gourmet Inclusive(R) experience by completing a pre-arrival form online. ... more less
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