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“Beautiful resort”

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Generations Riviera Maya by Karisma
Ranked #56 of 387 Hotels in Riviera Maya
Certificate of Excellence
GreenLeadersGold level
Irvine, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful resort”
Reviewed 8 July 2014

We just came back from 11 days in Paradise. Thoroughly enjoyed our stay. We had our 5 year old grandson and 8 adults and it was a great place for us all. We had two fabulous friendly butlers Urania and Andres who helped us with everything. Luiz was super fun as the coordinator of activities and he MC'd the shows each night, they were very good and family friendly. The waiters at the bar were also great, ready to make us any drinks we wanted. Our grandson loved to swim up to the pool bar each day and order his pina colada (virgin of course). One of the nice things about this resort is that it is part of 3 resorts. The other 2 are for adults only and if you want you can put your kids into the kids camp and head off for some adult R & R or dinner at the other resorts. They have golf carts if you don't want to walk. We even had a chance to learn to dance on the beach with Karina Smirnoff of Dancing with the Stars. It was a fabulous vacation, I am ready to go back!

Room Tip: If you would like to have your own pool the first 3 floors have them. They had outdoor showers in so...
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  • Stayed June 2014, travelled with family
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Helpful?
1 Thank NuSkinNancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review, 12 July 2014
Dear NuSkinNancy,

Thank you for taking the time to write this wonderful review. It is always our pleasure to recieve big families like yours and making sure they have a wonderful time while in the Riviera Maya.

We annot wait to see you back at Generations!

Best,

Alejandro Lopez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 July 2014

My wife and I just returned from a wonderful four day stay at Generations Riviera Maya to celebrate our 30th anniversary. Overall, this recently opened all inclusive resort was terrific, but they still need to iron out some wrinkles that newer properties typically face.
First, the positives. We stayed in an infinity pool suite that was fantastic, there’s nothing better than enjoying morning coffee on your balcony and taking a dip in your private pool. The enormous bathroom, with two showers (one indoor, one outdoor) and a huge Jacuzzi tub was over the top.
The food at all restaurants was amazing and truly gourmet. We ate at Jade (extraordinary sushi!), Wine Kitchen (a six course food experience), Palms poolside grill (great burgers, guacamole and chips), and the Chef’s Market (great breakfast buffet with eggs and omelets made to order). Did not get a chance to eat at Haab, so can’t offer a comment.
The bars and lounges are stocked with top shelf liquor and if what you wanted was not there, it would be available in short order, either from another bar on site or one of the sister locations at La Casitas or Royale.
All of the waiters, servers and bartenders were terrific, all going out of their way to ensure you have a great time. Lilliani, the pool and beach server was incredibly friendly and quick to make sure you had everything you needed. Her partner at the bar, Victor was also great. David at Sling bar (and a star in some of the shows) was also terrific. Waiters, Francisco, Roger and the Sushi Chef at Jade (can’t recall his name) were especially accommodating.
Another plus was having the sister resorts right next store which allowed for more options and things to do. My wife and I enjoyed a couple’s massage treatment at Naay Spa over at La Casitas. Spa staff was friendly and skilled.
As far as negatives, the whole Butler Service is overhyped. Our butler greeted us and took us through the property and suite explaining everything clearly but that was the last contact we had with him or anyone else during our stay, unless we went to the main butler desk ourselves. There is a butler station at each of the three buildings but never anyone in Building 20 where we stayed. We were never contacted to see how our stay was going or if they could offer to do anything for us. The next contact we had was when the butler called to help us check out. We really did not mind this, but I mind paying for an extra amenity that a butler is supposed to offer and never receiving that level of service.
I guess because they are still new on the scene they are incredibly undersold. We were told that they were at only 20 percent occupancy during our time there. It was deserted and we literally had the place to ourselves. This was not a problem for us, but I could see others being upset with such a dead atmosphere and no much social interaction. At diner, there were never more than three or four tables with diners in restaurants that have as many as 20 – 25 tables. The upside is that you never have to wait for service or fight for a pool chair or beach cabana.
The beach is not a picturesque sight as they are building artificial reefs to protect the beach. This was not a huge problem for us as there is still enough room to swim around a bit.
As this is a new resort, there is still some construction going on which did not seem to bother us but may well be a problem for others.
Despite the shortcomings noted above, it really was a great relaxing stay and a property I would highly recommend. My wife and I plan to return to Generations Riviera Maya next year, this time with our extended family in tow.
, a wonderful property

  • Stayed July 2014, travelled as a couple
    • Value
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Helpful?
3 Thank DMCCSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review, 12 July 2014
Dear DMCCSC,

Thank you for taking the time to write a review of your stay with us, we are happy you had a wonderful 30th anniversary with us however slightly disappointed the butler service fell a little below the level expected. I can assure you we will use your comments and work hard to improve the services offered in order to fulfill all our guest's expectations.

We look forward to having you back at Generations again and thank you once again for your review!

Best regards,

Alejandro Lopez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level 6 Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 6 July 2014

A great place for the entire family to be pampered. Good restaurant choices. Having easy access to El Dorado Resort was a plus considering you have access to all it has to offer as well. 3 resorts in one. Room service was great, we had breakfast in our room every morning. Rooms are HUGE and gorgeous!

CONS-
The room stay damp the entire 4 days we were there. The bed sheets, the floor, our clothes always felt wet. Didn't like that.
Soundproofing was a bit of an issue too. It sounded like a rodeo above us at 7:00am. Hated that.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jetkaiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review, 8 July 2014
Dear jetkaiser,

Thank you for taking the time to write this review. We appreciate all your comments, both pros and cons but we will pay special attention to the cons and have maintenance check over the rooms ACs and the humidity issue.

Thank you once again and we look forward to seeing you again.

Best,

Alejandro Lopez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cary, North Carolina
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 July 2014

What an excellent resort !
From the moment we were picked up at the airport, we were pampered and waited on like royalty !
Oscar #1 was wonderful and Ceci was our "butler" for the week, she made our dinner reservations and our getaways for us , THEN, would come and find us to let us know when and where we were supposed to be.
Everyone there makes an effort to know you by your name and you feel at home .
The food was AWESOME, I cannot say enough about the dining experiences. We cannot wait to go back!!!

Room Tip: swim-up rooms excellent all rooms are ocean view
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  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank jamie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review, 8 July 2014
Dear jamie s,

Thank you for sharing your stay with us and leaving us a wonderful review of it! We cannot wait to have you visit again.

Best regards,

Alejandro Lopez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 July 2014

What an absolutely amazing place. The staff simply goes over the top to make sure you are well accommodated and your every need is met. The butlers (Ceci and Andres) checked on us continuously and went out of their way to make our stay unbelievable. The restaurants are amazing, some complain about the size of the entrees, but you are at an all inclusive resort...just ask for more! The food and the presentation were nothing but gourmet. The units are spacious and comfortable. Ours had two showers, one inside and one outside! The grounds are immaculate and kept extremely clean. I wouldn't hesitate to recommend to any of my friends or family members.

Room Tip: Ask for an infinity pool unit. Breathtaking.
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  • Stayed June 2014, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
2 Thank nole94alum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review, 3 July 2014
Dear nole94alum,

Thank you for taking the time to share your recent experience with fellow Trip Advisor readers we hope your recommendation will bring uslots of other travelers.

Thank you once again and we hope to see you again at Generations Riviera Maya.

Best,

Alejandro Lopez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 July 2014

This place was amazing! Every dinner was outstanding and the service was excellent. Luiz went above and beyond to get guests involved in fun, free activites at the resort and offered advice on additional activities outside the resort to make your stay memorable. His personality was easy-going, fun, and hard-working. Isis, the yoga instructor, provided the best yoga classess I have ever attended. Her advice and guidance was genuine and heartfelt. David, the bartender, kept our spirits high and our drinks full. Alan, our butler, was always sure to ask how our stay was going and if he could do anything for us. Again, the genuine smiles and "Hola"s you received from every passing employee made you feel welcomed and taken care of. The food was a true delight, as well as the entire dining experience. The rooms was spacious, always clean, and quiet. The free entertainment in the evenings was well worth attending, both for adults and children. We had an amazing time while at Generations Riviera Maya.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank amber t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review, 1 July 2014
Dear amber t,

Thank you from everything at Generations Riviera Maya for this great review! It was our greatest pleasure to have you stay with us and making it a great experience.

We wish you all the best and hope to see you again!


Alejandro Lopez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manchester uk
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 June 2014 via mobile


Our original booking for our 2 week holiday to celebrate our 25th wedding anniversary was for the El Dorado Royal, when checking in we were asked if we would like to upgrade to the new hotel Generations plus free wi fi for 2 weeks , we immediately said yes and did not regret it, from the start of our stay to the very end we could not find fault with any thing apart from the room service food being cold. The rooms, grounds, beach and pool are all immaculate, my husband always watched the guy raking the entire beach every morning & was amazed by his attention to detail.
The staff go above and beyond to make you feel welcome and take care of you. The butlers all take care of you, Allen who was from the Isle of Man was a nice link to home, he arranged champagne in our room for our anniversary and arranged our meal reservation and Ceci really stood out for us always asking if we needed anything.
Liliana Solis took care of us round the pool and on the beach from our first morning on the beach she introduced herself and always remembered our names, she was such a nice lady who worked so hard, not forgetting Victor Adan and Marie.
Each day we ate breakfast and lunch at the Chefs Market, Ana always greeted us and showed us to our table and took time to talk to us, also Humberto with his happy smile.
The resturants we're amazing especially Jade. And we also loved the Wine Kitchen with Roger our waiter who was just brilliant at his job.
Plus thanks to Francisco for keeping my husband company during the football (on return home my husband watched the Mexico matches and was heart broken at the way Mexico went out)
Make sure you look at the pots that the young girl paints under the pier and if you are looking to book a trip go to the guy under the pier where you get the beach towels from, we were booked with him to swim with the whale sharks, but I was taken ill in the night, when we informed them that we could not go they offered to rebook for another day at no extra cost and rang our room to check that I was ok.
There are so many good things to say about the hotel staff and management. The only thing left to say is give this hotel a try you will not be disappointed.

Stayed June 2014, travelled as a couple
Helpful?
4 Thank JulieWayne1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review, 1 July 2014
Dear JulieWayne1,

Thank you for sharing your recent experience with us. It is a great pleasure to read you took advantage of the upgrade and had a wonderful 25th anniversary with us.

So many members of our staff are mentioned in your review, it is wonderful you remembered all their names meaning they made a difference in your trip and that's all we are looking forward to.

Thank you once again and we hope to see you back in the not so distant future!

Alejandro Lopez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Generations Riviera Maya by Karisma

Property: Generations Riviera Maya by Karisma
Address: Km 45, Carretera Cancun - Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 387 Hotels in Riviera Maya
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Generations Riviera Maya by Karisma 4.5*
Number of rooms: 144
Official Description (provided by the hotel):
Generations Riviera Maya by Karisma is Mexico's premier all Suite, all Butler, all Gourmet beachfront resort where couples, wedding parties and families savor a Gourmet Inclusive(R) experience, a vacation that fosters togetherness. This 144 suite hotel stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites with butler service. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Eko Kids Club. Guests are invited to customize their Gourmet Inclusive(R) experience by completing a pre-arrival form online. ... more   less 
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