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“OMG! When can I go back??”

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Generations Riviera Maya by Karisma
Ranked #57 of 385 Hotels in Riviera Maya
Certificate of Excellence
GreenLeadersGold level
Allentown, Pennsylvania
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“OMG! When can I go back??”
Reviewed 16 July 2014

I stayed at this property in the beginning of May and was beyond impressed!!
WOW, WOW, WOW!!

The rooms are HUGE!! I stayed in a One Bedroom Infinity Pool Room on the 3rd floor and it was amazing!! The room was so clean and spacious, it almost felt like too much room. But then again, how can you have too much room on vacation?! :)

The butler service is amazing at this resort as well!
After the butler brought me to the room and gave me a brief overview of everything, I asked if there was a DVD player in the room. He said there was not, but he would get it for me! WOW!
The butler was always super attentive, showing up at breakfast and on the beach to see if we needed anything.

The food was INCREDIBLE! I couldn't pronounce everything on the menu, but everything was OUT-OF-THIS-WORLD delicious!! The Asian restaurant was incredible, and the breakfast buffet was super impressive with a TON of food options.

It was the perfect place to relax. We were told that the hotel was at 100% occupancy, but it NEVER felt that way. The other great thing (since we didn't travel with children) was that we had full access to the neighboring El Dorado Casitas Royale and El Dorado Royale, which is where all the activity is! It was a great option to have if we wanted a little more activity during the day and night.

The beach was okay. They were in the process of putting an artificial reef in the ocean, so that was a slight eye sore. However, it was explained to us why they were doing this, and I would LOVE to go back and see the finished process... and of course snorkel the new reef!

Service wise... I was WOW'ed! Holy cow! I'm pretty sure I never opened a door for myself! :)

  • Stayed May 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
4 Thank edancer89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Director General at Generations Riviera Maya by Karisma, responded to this review, 10 August 2014
Dear edancer89,

On behalf of everyone at Generations Riviera Maya we would like to thank you for sharing your experiences of your recent stay with us. It is certainly appreciated when guests can see how our staff goes above and beyond to make your experience an unforgettable one.

We look forward to seeing you again in the near future.

Best,

Alejandro Lopez
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (437)
Date | Rating
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English first
Corpus Christi, Texas
1 review
Reviewed 13 July 2014

This resort is by far one of the best places we have ever stayed. We have now been to Generations Riviera Maya twice in 6 months and are going back in October. The service from the staff is exceptional, the rooms are fantastic, and the food is great!!!! If you have a need, just ask....they will find a way to accommodate you. If traveling with children, the kids club is an excellent venue of entertainment......movies, Legos, crafts, swimming, dancing, and much more. Adan with butler service was exceptional, Susan in marketing/promotion was great, Liliana at the pool bar is amazing, and the number of great staff is too numerous to mention. Go...you will not be disappointed.

Room Tip: Pick a room with infinity pool or swim up access......they are amazing.
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Bray H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Director General at Generations Riviera Maya by Karisma, responded to this review, 10 August 2014
Dear Bray H,

Thank you for this fantastic review and recommendations! We look forward to many more visits.

Best regards from everyone at Generations Riviera Maya!


Alejandro Lopez
General Manager
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Oregon
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 July 2014

From the minute we arrived at Generations to the time we left we felt spoiled! The butlers, Andres, Urania, Jose and Oscar treated us as if we were long time friends! We loved the attention to detail chocolate covered strawberries in our room along with swans made of towels on our bed. Bubble bath (perfect temperature) when we returned to our room several nights with rose petals! All inclusive gourmet food at the restaurants was amazing. Fabiola was so kind and friendly each morning at the Market Chef restaurant - she made our breakfasts so inviting.
Several additional highlights of our trip included the couples spa massages; water treatment; Candlelight dinner on the beach; the wedding we attended on the beach (the reason for the trip); farm tour with Luez - learning about the hydroponic vegetables grown on site; learning to salsa dance with Luez - (ButlerJose dancing with Oregonians). The room was amazing with the infinity pool on our balcony and a fabulous view of the carribean beach! We can't wait to go back! Thank you Andres, Urania, Jose, Luez, Oscar and Fabiola and the staff at Market Chef!

Room Tip: Generations have many modern conveniences and make sure you get to know your butlers and ask for a...
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  • Stayed June 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank oregonrocky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Director General at Generations Riviera Maya by Karisma, responded to this review, 10 August 2014
Dear oregonrocky,

Thank you for this wonderful review! We are thrilled to hear our wonderufl staff made your vacation a perfect experience.

We all look forward to your future visit!

Best,

Alejandro Lopez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 12 July 2014 via mobile

My son and I had an absolutely wonderful time. The staff were incredibly attentive, they did everything to make sure our wants and needs were met. The kids club is a great feature, I had trouble getting my son to leave on more than one occasion.
The food was top notch and each restaurant had a kids menu so there were no limitations in dining. The butler service was an added bonus and we were spoiled rotten.
I am already making plans to return!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Director General at Generations Riviera Maya by Karisma, responded to this review, 9 August 2014
Dear Marcia C,

Thank you for taking the time to write this "amazing" review. It was absolutely our pleasure to have you and your son stay with us and we look forward to your return.

Best,

Alejandro Lopez
General Manager
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Scotland
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 July 2014

We were upgraded the second week of the holiday from the eldorado royal this hotel is brand new we were treated like lords and lady the hotel is so clean the staff never stop cleaning from early to late the food is wonderful all the staff are wonderful the chef market where u get breakfast and lunch thanks to Alelandra and Fabida romanona and all the staff that served us . The bar staff at the sling bar Jesus Alberto chan David chinue to Lillian who served us on the beach with drinks all days but the most thanks to Carlos who works in the jade we had a candlelight dinner and Carlos was the waiter the meal was the best ever and so was the service thank you so much we will return to this wonderful hotel .

Room Tip: Top floor all rooms have sea views
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank NorthernlassScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Director General at Generations Riviera Maya by Karisma, responded to this review, 9 August 2014
Dear NorthernlassScotland,

Thank your for this wonderful review! We absolutely look forward to hpsting your holidays again in the near future.

Kind regards,

Alejandro Lopez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
montreal
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 8 July 2014 via mobile

Awesome suites and staffs

My wife, our 2 kids (1 and 3 yo) and our friend stayed at GRM from the 4th of June ‘til the 11th. The resort is really amazing. It's a great mix of high class and the same time made for kids, exactly what we were hoping for. We were greeted with champagne on arrival. We were asked if we wanted to have access to a room they called “salada” between each our rooms . We were then brought from the lobby to our room by a golf cart. We were invited to visit the resort with our butler. She showed us our “basic” room and we were out of words. The standard room is a HUGE ocean front view suite with a big restroom, a big living room and a “bedroom” separated by a sliding door. 2 LED 42’ or 46’ TVs in each area. I can’t believe these are standard rooms. The salada between our friend suite and ours was in fact a big suite with the bed being replaced by a kitchen (oven, microwave, etc) and a table for 6. I believe the other suites categories are basically the same size or maybe a little bigger but some are swim-ups. 3 floors out of the 5 floors are swim-ups. Never thought there could be a swim-up on another floor than the 1st floor which is pretty cool.

Restaurants: While we there there were only 3 restaurants opened for dinner but we could go to the El Dorado Royale (resort next door) if we wanted but since it was an adult only we couldn’t go with our kids. Since we were there for 7 nights, we ate twice at each restaurants except for Jade, the Asian restaurant that we went 3 times. The sushis were so good. At the Mediterranean restaurant, we really liked Angel. He might have tatoos but he really is an angel...hehe. He really wanted us to have a great time. They had some good scotch at this restaurant, I had 2 glasses of Martell and they really weren't cheap with the quantity poured in my glass. The steak at the Wine Kitchen is amazing but the portion really really small but since it's all inclusive can order it twice if you want. I heard it's from Calgary, Canada.

For breakfast, we were greeted by Faby, she was really kind to us, especially with our 1 yo son. She was smiling at him or waving at him. She spoke to us often in French. I still can imagine her smiling at out son. Anna and Antolio were also really kind. Our son liked so much Isaias too. These are 4 people that really seems to enjoy a lot their job.
Luiz on the entertainment staff was also always smiling and showed us the Kids club which our daughter really loved. She made 2 bracelets with Noemi and 1 iguana keychain. My daughter really enjoy jumping in the ball pit. For older children there was also a PS4 and an XBox one.

The pools weren't heated but at 45C outside trust me you don't want them to heated.

The beach is clean but you can't really swim in it because of lots of rocks.

We would sure go back without hesitation.

Stayed June 2014, travelled with family
Helpful?
5 Thank molsonalex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review, 12 July 2014
Dear molsonalex,

Thank you for sharing your recent experience at Generations Riviera Maya, it is our pleasure to hear you, your family and friends had a great time with us. Thank you for the wonderful words regarding the staff, they will always do their best to make your stay with us one to remember.

We hope to see you again soon.

Best,

Alejandro Lopez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irvine, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

We just came back from 11 days in Paradise. Thoroughly enjoyed our stay. We had our 5 year old grandson and 8 adults and it was a great place for us all. We had two fabulous friendly butlers Urania and Andres who helped us with everything. Luiz was super fun as the coordinator of activities and he MC'd the shows each night, they were very good and family friendly. The waiters at the bar were also great, ready to make us any drinks we wanted. Our grandson loved to swim up to the pool bar each day and order his pina colada (virgin of course). One of the nice things about this resort is that it is part of 3 resorts. The other 2 are for adults only and if you want you can put your kids into the kids camp and head off for some adult R & R or dinner at the other resorts. They have golf carts if you don't want to walk. We even had a chance to learn to dance on the beach with Karina Smirnoff of Dancing with the Stars. It was a fabulous vacation, I am ready to go back!

Room Tip: If you would like to have your own pool the first 3 floors have them. They had outdoor showers in so...
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  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank NuSkinNancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review, 12 July 2014
Dear NuSkinNancy,

Thank you for taking the time to write this wonderful review. It is always our pleasure to recieve big families like yours and making sure they have a wonderful time while in the Riviera Maya.

We annot wait to see you back at Generations!

Best,

Alejandro Lopez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Generations Riviera Maya by Karisma

Property: Generations Riviera Maya by Karisma
Address: Km 45, Carretera Cancun - Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #57 of 385 Hotels in Riviera Maya
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Generations Riviera Maya by Karisma 4.5*
Number of rooms: 144
Official Description (provided by the hotel):
Generations Riviera Maya by Karisma is Mexico's premier all Suite, all Butler, all Gourmet beachfront resort where couples, wedding parties and families savor a Gourmet Inclusive(R) experience, a vacation that fosters togetherness. This 144 suite hotel stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites with butler service. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Eko Kids Club. Guests are invited to customize their Gourmet Inclusive(R) experience by completing a pre-arrival form online. ... more   less 
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