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“Alright Food!” 4 of 5 bubbles
Review of Divan Erbil

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Divan Erbil
Ranked #2 of 63 Hotels in Erbil
Calgary, Canada
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Alright Food!”
4 of 5 bubbles Reviewed 15 June 2014

Visited the Divan for lunch on the way out of Erbil for business. As expected, it was quite expensive for just a lunch and some drinks, but they can charge what they want it feels.

Staff was great, though the security had a mixed atmosphere of whether or not it was truly efficient.

Stayed June 2014, travelled on business
Helpful?
Thank Morgan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DivanErbil, General Manager at Divan Erbil, responded to this review, 29 June 2014
Dear Valued Guest,

Thank you for choosing Divan Erbil as a place to have a lunch break. We truly appreciate your comment and very pleased to know that you enjoyed the service.
We want to ensure you that guest’ safety is our high priority in which purpose our security team strives to keep professionalism.

Please be our guest again.

Sincerely,

Martin Kolb
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

190 reviews from our community

Traveller rating
    115
    65
    8
    1
    1
See reviews for
7
7
6
134
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Turkish first
  • Any
English first
Kuwait City, Kuwait
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 15 June 2014

I was booked into this hotel as part of an exhibition - 4 nights stay. Rooms were ready by about 10am, which was a welcome relief, but upon entering the room, i felt like it was a sauna i was entering rather than a hotel room. The ac did not continue to be effective for the entire duration of the stay, even after making several complaints - this was not only my room but the other room occupied by my colleague too. Amenities provided by the hotel were more towards a 4 star stay, things like turn down service which is a standard for a five star hotel were missing. Amenities were decent, but not complete in the bathroom. Staff at the check-in were quiet abrupt during check in and throughout the stay, to an extent that i found them to be a tad bit rude. I am not sure if it was the rush but they were not very well equipped to handle the rush.

Breakfast was a decent affair, rather similar choices on all days but it did the job. Staff in the breakfast room were much better and hospitable. Every request was catered to quickly. I had ordered room service which was delivered on time. Prices for food and beverages are on the higher side. There is a duty free store where you can find some good stuff to buy at cheap rates. There are a decent selection of television channels. Pillows and blankets were good.

The view from my room was the Park, which was brilliant. Another turn off was the electricity going on and off every now and then.

All in all - being the first time in Erbil, i don't know how the other hotels fare, but it was an average stay compared to international 5 star standards. Being close to the airport and the conference center it was convenient for us.

Room Tip: Ask for the rooms with the garden view and higher floor.
See more room tips
  • Stayed June 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank M_Taz1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DivanErbil, General Manager at Divan Erbil, responded to this review, 26 June 2014
Dear Valued Guest,

We would like to thank you for your appreciated comments and your acknowledgment of our services on Trip advisor.

We are truly sorry for disappointment and inconvenience you had with A/C in your room. We want to ensure you that every complaint is taken seriously, followed by action according to the problem.

During your stay our hotel was fully booked and if you felt that we did not provide you the best service, please accept our apology and be our guest again.

We will be delight to host you and we are looking forward to see you again.



Sincerely,
Martin Kolb
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 June 2014 via mobile

It was a very good experience the staff was very friendly and proactive asking if I needed anything additional and giving advice on this city the food the transfer to the airport I know those things you need to know when you are in a new town . Very helpful. The rooms are very comfortable with a great view to the city ... Or at least the room I had on the 19th floor. Its a good option for business travelers.

Stayed June 2014, travelled on business
Helpful?
Thank Luis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falkirk, Scotland, United Kingdom
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

I have been in the Divan for business meetings and lunch only and the food, decor and staff are amazing. The hotel is quite large with a lot of a amenities for all customers and businesses. The decor is modern and contemporary and the food in the restaurants is the best I have had in many a hotel.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Divan E, Guest Relations Manager at Divan Erbil, responded to this review, 17 November 2015
Dear Mr. Richard,


Thank you very much for your very positive review and comments of your recent stay with us at Divan Hotel Erbil.

I am happy to read about your experience with our hotel facilities and services. It is very pleasing to read how much you have enjoyed your time with us.

I appreciate you taking the time to share your experiences on TripAdvisor and I look forward to welcoming you back in the near future.

Best Regards
Jasmine El Kadah
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

This a very comfortable and imposing hotel, no more than 20 minutes drive from Erbil International Airport.
The rooms are pretty expensive, not much available under $300, very clean and comfortable with helpful staff.
The restaurant is excellent but again very pricey, also a bar attached. Another eating place on the top floor, next to a sports bar
There is a coffee shop on the ground floor but service always seems to be very slow.

  • Stayed August 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BobinKurd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 10 May 2014

This hotel reminds me of Vertu phone: Extremely overpriced; yet no where as practical and useful as an iPhone. When it comes to basics of cleanliness; it is definitely doing extremely well. But here are my few reasons for not staying there again:
- Top reason: beds not very comfortable, at least for me
- Extremely overpriced; you have your "$37" lunch buffet with ONE friend; bill comes to $143. WHY? Because you had two cokes and two double espressos! "Yes it is crazy" the waiter replies.
- There seem to have been some incidents of non-paying visitors in the lobby cafe; hence, you see a waitress chasing you to sign the bill; when you chose to show a fried the garden; "my manager asked me; please sign the bill" -- waitress.
- Overall; Divan is designed for oil majors, most of whom have permanent residency at the hotel.

  • Stayed May 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
3 Thank zagg_74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pau, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 April 2014

That was a very short and calm night as arrived at 4am and woke up at 9am.
Large room, wifi availability, everything was efficient.
My favour was to middle east style breakfast and obviously the same for restaurant,

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank GeodeticSurveyor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DivanErbil, General Manager at Divan Erbil, responded to this review, 30 April 2014
Dear Valued Guest,


Thank you very much taking the time to share your experience of Divan Erbil on Trip Advisor. We are very pleased to know that you enjoyed your stay and our renowned buffet in our all day dining restaurant Seasons.

We very much look forward to welcoming you back in the near future.



Sincerely,
Mine Ozpinar
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Divan Erbil

Property: Divan Erbil
Address: Gulan St, Erbil 44001, Iraq
Region: Iraq > Erbil Province > Erbil
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Erbil
#2 Spa Hotel in Erbil
#2 Luxury Hotel in Erbil
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Divan Erbil 5*
Number of rooms: 227
Official Description (provided by the hotel):
The Divan Erbil is a 24-storey luxury hotel with 228 rooms and suites located on Gulan Street amidst 43,000 sq. Meters (462,700 sq. Ft.) Of landscaped grounds - just 10 minutes drive from both airport and city centre. ... more   less 
Reservation Options:
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Also Known As:
Divan Erbil Iraq

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