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“Here, good service is just a legend!”
Review of Malapascua Legend

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Malapascua Legend
Ranked #10 of 13 Hotels in Malapascua Island
Reviewed 10 April 2012

We booked Malapascua Legend because it was the only hotel available for the peak season of the Holy Week. It probably has the highest rate among the hotels/resorts in the island, so it is expected that I will be getting good service. I have, however, read here on TA not so good feedback about the hotel so when I made my booking I made it specifically clear that I will be expecting no less especially that they are charging the highest room rates in the island.

We got a room in the “newly constructed” building (accdng to the Manager). I have no issues with the room, it’s big --- 1 king sized bed and 1 single bed. Furniture is new so no complaints on that. We didn’t have a refrigerator and SDB and when I pointed this out, they said that they can’t do anything about it and was even surprised that it didn’t have those in the room. They immediately offered that maybe it was because it was a new room.

The hotel also has a large swimming pool, if I’m not mistaken it’s the only hotel in the island with a pool. So if you require such, then Legend is the place to stay.

I think Malapascua Legend is trying to position itself as a high-end resort in the island however, it is still a long way to go. While the room is good, the bathroom is a bit poorly designed, in the shower there is a sort of elevated platform where water flows to a lower canal before it drains out to the floor drain…nice concept except that floor elevation was faulty so water doesn’t drain out and we are left with bad smell of stale water the next time we use the bathroom. The bed and pillows are soft, but the towels need some softener, it is so stiff and hard on the skin.

Where Malapascua Legend badly needs improvement on is its quality of service given the hotel’s rates. Hotel staff BADLY NEEDS training on service, communication skills and even on serving skills in the restaurant. They don’t even have uniforms and it’s hard to distinguish who is a staff or not. I did not at all feel like I was a welcomed guest in the hotel. Each time I bring something to their attention (i.e. no ref, tv not working), they would simply offer that they can’t do anything about it!!! I also feel bad that I can see the stark contrast of welcome that they accord to foreigners over a Filipino like me. While I know that this is very common Filipino hospitality and eagerness to please, for such a hotel, they should know how to treat each guest equally. An example is when I approached reception for check-out, there was no “good morning” greeting or even a smile, it seemed like I was a bother and distraction to their work (which was just hanging out by the bar and chatting with other waiters/waitress), but when a German couple was approaching the desk, the manager even from a few meters away was loudly greeting them hello! Well, talk about discrimination --- i felt more welcome in the Exotic Resort a few meters away where I am not a guest and we merely went there for lunch.

Food is bad! Room rates come with breakfast but it is not buffet style. In the 3 breakfast times that we were there, either the coffee machine has broken down or it managed to brew very watery coffee. I ordered sunny-side up eggs but it was cooked in a not-so clean griddle coz the undersides of my eggs were black from the used oil!!! Eeewww! When I pointed this out to the person cooking (I won’t dare call him a chef as it would be an insult to that profession), he simply said (again!) he can’t do anything about it coz they can’t clean the griddle as it was already very hot! ?!??!?!?!

Food presentation (and I mean the coffee, juice and few plates for the bread) was also very mediocre ---- again, for a hotel that tries to position itself as high-end! This hotel badly needs an F&B manager so at least it can move up a notch higher in terms of service and food quality.

The hotel can also improve on the tables/beach chairs that they have set outside. Why not take cue from what Ocean Vida and Exotic have done on the area next to the beach. It will definitely add more to the ambience and will make one feel that he has indeed booked himself in a “high-end” hotel.

Another item that I want to bring up is the “cultural show” that they put up on Good Friday. There was nothing cultural about it, except for a few Filipino dance, they had this cheap gay show which had some sexual jokes which I find very inappropriate not only coz it was a Good Friday but because the hotel had children guests. If I were a foreigner, I’d simply be confused on what Filipino culture is?!?

In short, Legend is a resort trying to be a big hotel, but it desperately needs improvement on service. So until that is resolved, for me, in Malapascua Legend, good service is simply just that --- a legend!

Room Tip: get a presidential suite so your room faces the beach, the rest of the rooms face out to the pool al...
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  • Stayed: April 2012, travelled as a couple
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3  Thank tambalyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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91 - 97 of 159 reviews

Reviewed 31 March 2012

We stayed at Malapascua Legend for the 2nd week of our honeymoon - walking onto the island we felt this was the perfect spot for a honeymoon. Gorgeous palm fringed white sand beach, dotted with hotels.

The rooms are big, clean and comfortable - 2 double beds in each room. A big bathroom with huge shower, decorated with shells, and with a blue glass roof, which made it feel like you were stepping into an underwater scene!

The pool at Malapascua Legend is great - huge and refreshing. The swim up bar wasn't operating when we were there, but that didn't bother us. The beach out the front is gorgeous, but the water isn't great for swimming (quite shallow with lots of reeds). Also be prepared for kids trying to sell bracelets etc... and not giving up!

The staff were helpful, but weren't overly chatty like other Philipinos we've met elsewhere. Breakfast was really delicious - the omlettes were amazing! So were the pancakes :) Unfortunately the rest of the meals weren't as great... so I recommend eating lunch/ dinner elsewhere (there's plenty of restaurants along the beach so that's not an issue).

SeaQuest Dive Centre is attached to the resort and they're fantastic - great dives, really fun guides.

The island is gorgeous - no cars, just motorbikes - easy to walk around and go exploring. It really feels like you've stepped back in time to a different world here.

  • Stayed: January 2012, travelled as a couple
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2  Thank Sydneysummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

On the positive side; nice, spacious rooms, comfortable beds, good supply of water, large pool. Unfortunately the aircon is cheap and noisy.
The service however does not meet up to standard and certainly does not justify the cost of the room. The staff is friendly enough but needs to show more initiative. Rooms do not get cleaned unless you ask for it; staff in the restaurant seems more involved with each other than with the guests. The food is OK, but most guests eat elswhere so no atmosphere in the restaurant. Tip: bar and resturant of next door Hippocampus is far more pleasant

  • Stayed: March 2012, travelled as a couple
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2  Thank San018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2012

Extended our stay it doen't get much better than this in the Phillipines our room was great ,big shower,dressing area ,real mattresses ,LCD TV, fridge very clean.The hot water runs on solor so not always hot so who cares ,we are so lucky. Swimming pool and beach is beautiful, this is the best place on the island. It is higher end pricing but well worth it. The staff is very friendly and helpful. Food was good.

Room Tip: Ground floor is nice with little patio
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  • Stayed: January 2012, travelled as a couple
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1  Thank Skip A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2012

This is a good coice for people who like to have the amenities of a hotel. Each room has two comfortable real beds (not the foam type that is commonly used in the provinces), a small fridge, a 32 inch LCD TV, and the typical hotel furniture. The toilet and shower are upscale with nice tiles and hot water is available. The alarm clock also controls the lights so you can turn off the lights by just reaching over to the side table. A really cool and unexpected feature for a hotel on an island that is not easy to get to. There is a table on the patio with two chairs, which we used to hang our wet clothes.

They have there own dive shop located in front right beside the gift shop. The swimming pool is a pretty good size pool and is contantly cleaned; lots of leaves getting into it throughout the day. Breakfast is good enough; nothing fancy; choice of rice or bread, eggs and sausage or ham. We did not eat there for lunch or dinner so I can not comment on the quality.

Overall, the hotel is a very nice place.

  • Stayed: January 2012, travelled as a couple
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1  Thank John142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2012

Visited Malapascua Island for the first time, february 2012. Stayed one week at the Legend and from arrival until departure it was exactly as we wanted it. Large and nice furniture rooms, nice and helpful staff, very good swimming pool and a good restaurant. All that and the whole environment on the island made that week a perfect start on our vacation in the Philippines. We will absolutely come back again.

  • Stayed: February 2012, travelled with family
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1  Thank Janne43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2012

Stayed here 5 nights in February 2012.
The place is great, I think the best in Malapascua.

Located on Bounty beach in front of all dive boats. Big and clean pool.
Rooms are big and have all you need.
The only problem is that they don't have hot water in case of no Sun... Strange. Happened 2 days out of 5...
Breakfast is good.
I would stay in this place again for sure.

Restaurant is nice.
Wi-fi is free, but work only at restaurant area.

Lovely place

  • Stayed: February 2012, travelled as a couple
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2  Thank Alexkov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Malapascua Legend

Address: Bounty Beach | Daan Bantayan, Philippines
Region: Philippines > Visayas > Cebu Island > Malapascua Island
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Malapascua Island
#6 On the Beach Hotel in Malapascua Island
Price Range: £33 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Malapascua Legend 3*
Number of rooms: 34
Official Description (provided by the hotel):
Malapascua Island is situated two and a half hours away by car and four hours away by bus from the city of Cebu. A barangay of the town of Daanbantayan, Malapascua Island takes pride in its world class diving spots and pristine white sand beaches. It is widely referred by locals as the "Boracay of Cebu." As a diving destination, Malapascua Island has become known for its beautiful coral gardens and excellent local dive spots, as well as further out sites like Gato Island, Monad Shoal, and Kemod Shoal. Monad Shoal is an underwater plateau where thresher sharks and manta rays can be seen on a regular basis. The town's name is derived from two Spanish words, "mal" and "pascua", which translated in English means, "bad" and "Easter" or bad Christmas. According to locals, the Spaniards named the island that way after they arrived there on a stormy Christmas. Malapascua Island is a promise of a great dive and a relaxing beach experience, making it a popular travel destination for local and foreign tourists alike. ... more   less 
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Also Known As:
Malapascua Legend Hotel Malapascua Island

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