While the room was clean and new, problems with the staff made this a hotel we simply had to leave. There were numerous mis-communications with the hotel. I booked what I thought was a complete transfer only to find it didn't include the porters or the boat to the island (most resorts give a complete transfer). Of course, I ended up paying more. Then another communication snafu was over the nights booked which had the owner asking me to leave and find another hotel for one night over Easter weekend!
The water was shut off a number of times due to a leaky pipe but I wasn't told until I tried to use the water and then I had to go ask them to turn it on numerous times. They also turned it off at night and didn't understand why I would be upset that I had no toilet to use.
Internet was basically useless.
Moreover nobody seemed concerned about any of these issues and when I tried to address them, the manager became downright angry with me. I never experienced this kind of attitude anywhere else in the Philippines. Perhaps this was because they stayed up all night playing Mahjong on several nights instead of looking after their property and guests.
I would not return. There are many other places to stay on Malapascua, many on the beach at the same or lower price. I stayed here because it was just about the only place left on the island due to the holiday. Now I know why.
- Official Description (provided by the hotel):
- The charming Boutique resort is a luxury home-away-from-home retreat, surrounded by a natural tropical garden near tranquil white-sand beaches on the beautiful Malapascua Island above the north tip of Cebu Island. The Resort consists of five duplex buildings, each with two comfortable rooms. Each room has a private bathroom with hot water supply, daily room service, WIFI internet access, Flatscreen 32” TV, Aircon with individual control, kingsize beds, safety deposit box and an delightful terrace. Guests can also enjoy massage. Privacy and relaxation are assured to visiting guests. ... more less
- Reservation Options:
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