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“Slow, slow, slow”
Review of Pizza Express

Pizza Express
Ranked #19 of 30 Restaurants in Cranleigh
Price range: US$42 - US$43
Cuisines: Italian
Dining options: Reservations, Takeout
Restaurant details
Dining options: Reservations, Takeout
Reviewed 2 June 2014

Booked a table for ten people to celebrate success at work and thank the girls for all their hard work. Had to wait for ages for everything as there were not enough staff and they had two Birthday parties going on at the same time.

Food was ok, infact my pizza was wonderful when it eventually arrived but the waiting for everything spolt the evening a little. When the bill came they had shoved on the "service charge" which considering the service was slow due to lack of staff was insulting. Ironically if they had not have shoved on the extra service charge we would have left a bigger tip as the waitress was really lovely...

Next time you have 3 parties booked organise more staff please. Customer service let you down guys.

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Thank Derekthesheep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (75)
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52 - 56 of 75 reviews

Reviewed 5 May 2014

Having eaten in many Pizza Express restaurants, we assumed that this one would be to the same reasonable standard . How wrong we were. Dirty floors, which looked as if they had never been cleaned , the walls needed a fresh coat of paint . Tables left uncleared and those that were still needed a good clean. Service was ok, food acceptable, no atmosphere, just very dull and depressing. Would not recommend

2  Thank A C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2014

great food as usual whether eating in or take away-always very good.The staff and quality of service is always excellent with a welcoming atmosphere.

Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2014

Went in after school one evening in Feb for tea, and it was quite busy but waitresses deliberately avoided any eye contact and we waited 15 mins to be seated, finally seating ourselves and stopped & asked a waitress if ok, she nodded and said would be with us shortly, but again kept walking past and not making eye contact, after another 15 mins I stopped her again and asked if able to take an order she was very rude and said it would be at least an hour before she could think about us being fed, there were several other families there that we knew and all asked if we were ok and said service was poor. Being busy is good, but being rude and deliberately avoiding customers is not acceptable and we will not eat in Cranleigh Pizza Express again an a hurry. We went to ASK afterwards and found a few other families there that we knew who had also gone there after a similar experience... ASK service was exceptional by the way

    • Service
1  Thank stillscrumptious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2014

Visited today and the place is dark, dull, tired, dated, dirty, sticky tables and chairs, finger prints all over the mirrors, faded and wonky pictures on the wall and paint peeling off the walls and ceiling. Not what I would expect from Pizza Express. If the restaurant is like this I can't begin to imagine what the kitchen must be like. A huge disappointment and will never visit this branch again.

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2  Thank emmaw9542016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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