I booked this hotel purely due to it's close location to Dunsfold Aerodrome, I thought when booking £75.00 for B&B was reasonable. We arrived afternoon on valentines day entered through the bar door as there was no obvious other entrance. We spoke to the bar maid who also confirmed our booking, she gave us our keys and showed us our room. At first sight we thought it seemed ok but first impressions can be deceiving.
We headed back down to the bar and tried to ask a couple of questions but felt like we were stopping the bar maid doing something else, she did explain dinner times and a valentines special and then quickly disappeared we thought again to do some work but as it turned out it was to go outside to have a cigarette!!!! in her absence some of her customers told us of many other better places to eat that evening. There loss I would say as we did eat elsewhere.
We returned late had one drink and then went off to bed we may have sat in the bar slightly longer had we felt welcome, hospitality was not free flowing shall we say.
Before going to bed we asked about breakfast in that did we need to reserve a time or seat and were advised no so we went to bed.
Second sight of the room well it's only up was it's quaint country design if that was intended either that or it's been like that since the hotel opened and never modernised.
A wardrobe that looked like it should have been thrown out years ago, it was in poor condition.
Carpet that flowed from the bed room to the en-suite I'll fitting in the en-suite and dirty in the corners with paint form poorly painted skirting boards. 1980's bath mat and pedestal rug which combined with carpet in this day and age are vile are disgusting!!!! The water system and toilet flush was so noisy and annoying. Through the night when someone used the toilet or sink the noise was disturbing. The Walls are paper this there was a very unhappy man in the hotel as he was cursing and swearing on the phone for about an hour while we were trying to sleep I was only happy my children weren't with me.
The sheets on the bed had the smell of an old dusty book and had looked like they were bought 40years ago. The mattress was lumpy the pillows were past there best and I don't consider myself exceptionally tall at 172cms but my feet were hanging off the end of the bed.
Breakfast was a whole other experience. we tried to sit at a table by the window but were promptly told off by the morning staff and showed to our seat which was where we had to sit like it or not. The table was in direct sunlight and we had to move our place settings, there was a leather bracelet lying on the table no idea whose but I wasn't happy to share my table with someone else's Jewelery and dead skin cells. I did try to tell the staff but she had little interest in speaking to us. The conversation consisted off did we want to cooked breakfast and tea. I did want a breakfast but when I tried to express my wishes as to what I didn't like to eat I was abruptly told " tell me what you do want" surely either way it was my breakfast wish and I was the customer and guest so I ended up eating 2 slices of bacon a sausage and some beans. Our Toast was burnt and cold we got a half glass of orange each I did look for the waitress to ask for more but couldn't find her. She did return to have a discussion with some people about there bill for our breakfast entertainment and tell another guest off who stayed alone for trying to sit at the reserved table. I should have liked to meet theses people as they are obviously very special they get a reserved table and customer service when not even in the room!!!
Checking out time and we came to the bar with our stuff and looked around again no one there, the door opens and in comes the waitress from having a cigarette and takes our payment.
Overall the place was poor, not welcoming and no one introduces themselves so you could be speaking when you find them to he owner the cleaner or anyone really and the popping in and out from serving drinks and possibly even doing breakfasts to have cigarettes is unprofessional, un hygienic and rude.
Wouldn't stay again and wouldn't recommend!!!!!
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- Also Known As:
- Cranley Hotel Cranleigh, Surrey