The hotel itself is very old... and it shows in all of the installations - rooms, conference halls, common areas, restaurant. However some of that age has its charm - in the lobby for example. The rooms however, are anything but charming (standard room) they have an old ugly carpeting in the sleeping area, and the Head boards of the beds are cover in ugly vinyl/plastic material... They can do much better.
As another reviewer said that the WIFI signal strength is poor and I had the same experience. In the room I had NO access at all, only in the common areas could I get some signal. I called the reception about 5 times to help me with the issue, each time they said they would try and nothing changed. This is really dissapointing since they advertise "Free WIFI in all rooms" ... They just never mention it won't work.
Lastly, the service at the lounge/bar club was horrendous, as an overnight guest you have free access - so I went in to see how the place was. The doorman was following me the entire time inside, and said if I didn't have a table to sit at I was asked to leave. I got mad and told him I want to speak to his manager, and also made him very aware that I was a guest at the hotel and that he was ridiculous with his request - I must have been there for only 5 minutes. I didn't want to stay any longer and went to the management to complain. I was given the name
Martin Garcia as the General Manager and will file a complaint with him.
The staff at the club/lounge needs to be educated or changed out.
I would *not* reccomend this hotel based on my experience.
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- Also Known As:
- Hotel El Tapatio Tlaquepaque
- Hotel El Tapatio And Resort