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“Nice place, bad service” 3 of 5 bubbles
Review of Hotel El Tapatio & Resort

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Hotel El Tapatio & Resort
Ranked #8 of 11 Hotels in Tlaquepaque
Brussels, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice place, bad service”
3 of 5 bubbles Reviewed 10 March 2014

Spent two nights there. The location is splendid and the pool really inviting. Breakfast buffet was great.
The rooms are getting really old though, and the bathrooms are getting creepy... on the second night we didn't even have any hot water. Wifi only barely worked in a specific area near the reception.
Service is really below average for a place in that price range though. They barely understand English, seem to be puzzled when presented with online reservations, and attempts to organize a pickup from the airport by phone were impossible.
All in all, it's a bit of waste of a great atmosphere, and a tad too pricey for its quality.

  • Stayed March 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank yff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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187 reviews from our community

Traveller rating
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    42
    28
    36
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Sun City, Arizona
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 4 March 2014 via mobile

Although the staff is extremely accomodating the rooms are left over from the hotels heydays. Even with the nice size of the rooms, they are drab and the bedspreads look as though the have had them since at least the early '50's. The wiring was rigged and the bathrooms need to be gutted and renovated.
It has a beautiful pool with a swim up bar - bar only open on weekends. No wireless internet. This place is also not handicap friendly.
The hotel sits high on top of a hill with nice views. When you come down from the hill you are not in an area that is tourist friendly.

  • Stayed February 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JeanneKB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Tlaquepaque hotels

Albuquerque, New Mexico
Level Contributor
447 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
1 of 5 bubbles Reviewed 21 February 2014

Our "history" with this hotel goes back to the late 90's when it was a respected resort hotel. Granted we booked it for one night since it offered a convenient location to get to the airport for a morning flight. I had booked a deluxe room (described as being poolside or overlooking the pool). When checking in, the so-called front desk manager acted like he assigned us such a room but we were taken to a standard room. When we questioned it upon a return trip to the front desk, we were told all the deluxe rooms were out of service due to water problems. While we requested a monetary offset, we were told only the hotel manager could approve. Back to the room to find out that the TV and WIFI were both out of service. Another hike to the front desk resulted in the admission that he knew both were out and after discussions about leaving for another hotel, a change of rooms and a $200MXN food credit was agreed upon. The second room had a working TV but still no WIFI. We had dinner in the "gourmet restaurant" and the food presentation there has also gone downhill through the years.

As mentioned above, this formerly was considered to be a Mexican 5 star resort and I am not sure we would even rate it 1 star these days. They have lost any chance of future bookings from us!

Room Tip: Don't stay here!
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  • Stayed February 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Neil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 12 October 2013

Just got back from Guadalajara 10/12/13 , I was not to happy with the rooms, first of all fake advertisement on the net. Rooms are ok not awesome like they show on their webpage.
Blankets smell, bathrooms are really nasty, Old Rusty Dirty and not very pleasant to shower in, I actually wore my sandals while in the shower,thank God I was not on my honeymoon,because it really kind of grossed me out.Another thing the television were Old like 70`s.
Not good reception at all.Staff is nice ,however very disappointed that I was . Not able to pay with my American money, that sucked ,I really think the new manager as they call him a "El Capitan"
Needs to loosen up a little and consider taking our American dollars,remodel the rooms,and make sure bathrooms and blankets are clean and smelling good.Also transportation they need to upgrade, the so call shuttle it's a small little Bucket that only fits like 4 passengers, and I actually thought we were not gonna make it to the Airport, it seemed like the car was gonna breakdown, No
Air conditioning,No Radio, very very uncomfortable.
Maybe u need to update your webpage and actually place recent pictures of ur Hotel. And u should also mention " No American Dollars only Pesos or Credit Cards accepted" that way we are prepared and staff doesn't have to go trw 15 people just for me to pay a $35 dollar check.
Staff was great and did the best they could to make my stay comfortable..

  • Stayed October 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank lilly m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PV
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 5 September 2013

Before I turn negative let me say the elevated location provides nice vistas, the grounds are well kept and the pool looked clean and inviting.
However......... the advertised wifi did not exist. I was told to use the business center if I really needed wifi. Wait, you are the ones who advertise there is wifi in the rooms. Well, they said, some rooms have a stronger signal than others. There was no signal at all in ours nor at the restaurant which is adjacent to the business center. So that made the long 3 prong extension cord I always travel with as not necessary. Many hotels have very inconvenient outlet placement thus the reason I travel with the extension cord. Well our room had exactly 2 outlets total and they were very poorly located and both were only 2 prong! No grounded outlets in this day and age, really?? Our cell phones had to be plugged into the outlet on the patio and left there overnight to charge. Speaking of the restaurant, I would give the food a 4 and the service a 3, on a 1 to 10 scale. The waiters never asked if you wanted more coffee, they tried to shoo us away from the omelet station (probably because the woman making omelets didn't know what she was doing) and one waiter even had the nerve to point to the "propina" line on the bill and say 3 times "teep, teep, teep". A had a few tips in mind for him but I held my tongue. The crowning blows happened on our second and third nights. Upon returning to our room around 10:00 our electronic key did not work. Off to the front desk and they apologized and said some new clerk must have made a mistake. You guessed it, the very same thing happened the next night with another lame excuse given. We have never been so happy to leave a hotel the next day and unless these things are of no interest to you I would advise steering clear of this once proud relic of a hotel. Also you must have a car to go to any other restaurant and the traffic to get back to the hotel was incredible, even late at night.

Room Tip: We were told by the bellman we had one of the best rooms in the hotel. It was second floor of the 70...
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  • Stayed August 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Walter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Holly, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 2 September 2013

This was the very worst experience we ever had at any hotel. They advertised that they have Wi-Fi in the rooms and they didn’t, the food was perhaps the worst food we ever ate anywhere. There were four of us in the room, however they only provided towels for two people, and we had to ask for extra towels every day we were there. Every night we returned to our room the key would not work and I had to walk all the way down to the front desk to get the key re-coded, apparently they have a security breach and didn’t want to say anything about it. We went with friends who had another room and had the same problems.
This was not only a very bad experience but shamefully wrong. The manager of this place should be embarrassed and fired immediately, he is not worthy of managing anything. I’m sure there are many good people working there, however they are in the wrong positions. This was our third time visiting El Tapatillo and I promise it will be our last. I wouldn’t recommend this hotel to anyone under any circumstances.

Room Tip: Try another Hotel
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  • Stayed September 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Tanasy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico
Level Contributor
79 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 27 May 2013

This was our 3rd stay. When we are driving through Mexico and overnight in Guadalajara this hotel has been perfect. Good, safe parking, large clean rooms, beautiful grounds and view, all for $59.00 booked on a discount hotel booking site. Much better value than places we've stayed downtown for alot more money and horrible traffic.
We do avoid the restaurant as the food is pretty bad and the prices are high. We drive for 3 days to the border and so have lots of food packed in the car which we bring into the room. They have a nice sofa and small dining table with 2 chairs and one on the porch for eating.

Room Tip: We like to park close to our room.
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  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 2Mayto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel El Tapatio & Resort

Property: Hotel El Tapatio & Resort
Address: Blvd Aeropuerto 4275, Tlaquepaque 45588, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Tlaquepaque
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 11 Hotels in Tlaquepaque
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel El Tapatio & Resort 3.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hotel El Tapatio Tlaquepaque
Hotel El Tapatio And Resort

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