I visited here 7th-21st July 2014 and bearing in mind this was my first time in Zakynthos. The hotel itself is a great setting and well maintained and most of the staff were very helpful especially the receptionist Vaso, I cannot praise her enough. With the exception of one of the English staff members, who I think was called Louise in my professional opinion seriously needs a crash course in customer service ASAP to rid her of the abrupt demeanour and make her much more approachable. I feel that the 'Teen Zone' needs some attention as it does seem to need refurbishing due to it looking rather drab and uninviting to teenagers. The pool is nice too however, it does seem to get rather too warm to the point where it loses its refreshing buzz. Especially after dipping into the kids Splash Pool (which is fabulous) then returning into the main pool, no exaggeration, I thought I had jumped into a hot bath. So maybe look into turning down the water heater on it perhaps? What i would say though is that the air conditioning should come with the room as opposed to an extra charge and there should be a notice regarding the TV remote for the €20 deposit in the room as we only found out about this 2 days prior to leaving. The reception area is absolutely brilliant too All in all, the hotel itself gets 3/5. But the one attraction that has made me score 5/5 is the Thomas Cook Entertainment & Kids Club Team (Steph, Will, Kelly, Nat, Sinead, Kelly, Chris & Laura) I cannot praise them all enough. They all put 150% effort into all they are doing and go way past the call of duty to make sure you are having a great time. The activities and entertainment are top notch especially the Jack & the Beanstalk panto put together by them all really made a great end to my holiday. There is not enough words to describe their efforts and they all truly made the holiday worth while. I am annoyed however that I never won the cash prize bingo once! ;) Thanks guys for a great 14 days!!! Dale. Southport
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- Also Known As:
- Marelen Hotel Kalamaki