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“Amazing relaxing and peaceful vacation”
Review of Helona Resort

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Helona Resort
Ranked #9 of 39 Hotels in Kardamena
Certificate of Excellence
Reviewed 11 October 2013

We spent a week in Hilton DoubleTree in Kos and it was just one of the best vacations I ever had. Well, the scenery is gorgeous, the staff nice and welcoming always asking about us and being super friendly. We had the regular twin room which was awesome huge and clean. The beach is beautiful and clean and main thing here is peace, quiet and relaxation. I read some of the more negative things people had to say and I think you should know what to expect. This is not a family hotel with lots of kids activities. I think it's probably a little bit pricier cause it's not an all-inclusive. But you get to enjoy a totally stress-free environment. Tennis courts are nice (but do get your own equipment if you're serious), indoors pools excellent for colder days. The only thing that was just a little bit annoying was that you can't even get water free of charge for dinner and you are expected to spend quite a lot of money if you stay there for more than a couple of days. Thanks for a great vacation and hope to be there again soon!!

  • Stayed: October 2013, travelled as a couple
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1  Thank Ruthy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakitira-Hotels, Γενικός Διευθυντής at Helona Resort, responded to this reviewResponded 18 October 2013

Dear Mrs. Ruthy,

Thank you for taking the time to write about DoubleTree By Hilton Kos Helona Resort. We are very pleased that you had an enjoyable stay at our hotel.

We wish you all the best and we look forward to welcoming you back!

With kind regards,
The Manager

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Reviewed 8 October 2013

Just returned from an 11 night holiday at the Kos Hilton. As we are Hilton Honours diamond members we were given an upgrade to a shared pool room. Not available the night we arrived but told would be available the next day. True to their word the hotel rang the next morning to say the room was now available and a buggy was sent to collect us and luggage to take to new room. Wow, we'll worth waiting 1 night for as a beautiful room with veranda area with table and chairs and sun loungers and shared pool between 4 rooms. Lovely bathroom and very comfy bed.

Tried breakfast most mornings, usually a queue mainly as people waiting for outside seating area or tables not being cleared quickly enough, but this is the only criticism I have. Tried the evening buffet which is in same resteraunt as breakfast. Plenty of choices even for us veggies. Food always of good fresh quality and plentiful. You must try the Thalassas resteraunt which is next to the communal pool area. Loved the risotto and hubby's favourite was the salmon. Guests at the hotel on a package half board basis receive 30% discount but even at full price we found it to be good value. Never many eating here as guess that most half boarders stay with the buffet resteraunt. Waiting staff always friendly and courteous.

We ventured into Kardemena via bus which the stop is only a short distance from the hotel and cost 1,80 each. Took a taxi back to the hotel which was 10 euros. Nice array of shops, bars and eateries in Kardamena so worth venturing out from the hotel.

Hotel areas lovely and clean, well tended gardens, pools cleaned every day and nice staff. With a private beach and views of the Aegan sea and Nissyros island you can't help but like this hotel. Would We go again? Most definitely and intend to book again for Sept. 2014.

Room Tip: Ask for sea view
  • Stayed: September 2013, travelled as a couple
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1  Thank Louuby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakitira-Hotels, Γενικός Διευθυντής at Helona Resort, responded to this reviewResponded 18 October 2013

Dear Guest,

It is encouraging to read positive comments about our Resort. We thank you for taking the time to share your experience at DoubleTree by Hilton Resort Kos-Helona with other travelers. We are very glad you enjoyed the hotel and the area and we look forward to welcoming you back.

Sincerely,
The Manager

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Reviewed 5 October 2013

We have had a most amazing experince in the hotel, it has been by far one of the best holidays. The service, the amenities, location, staff - everything excellent. I must point out the exquisite food; fresh ingredients, different dishes daily, lots of choice and excellent quality overall. I would definetlly recomend the hotel to couples and families alike. Location is far better than most of the five star hotels on the island, as it is among the last in the Kardamena area and therefor has a very private beach (other hotels have beaches across the street which tends to get a bit crowded due to te tourist buses). Another thing to point out are the private pools in front of some room types. This means that one does not even have to leave the comfortness of his room to endulge himselfs in the crystal clear (cleaned daily) water of the pool. As I mentioned above, Doubletree by Hilton is in my humble opinion one of the best hotels in the Mediterranean area.

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Natasa Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakitira-Hotels, Γενικός Διευθυντής at Helona Resort, responded to this reviewResponded 18 October 2013

Dear Guest,

Thank you for your feedback on our hotel. It is particularly warming to receive an evaluation like yours and to know that our efforts to provide superior service and hospitality are represented by all our team members.

We hope we will have the opportunity to welcome you back to the DoubleTree by Hilton Resort Kos-Helona in the near future.

Sincerely,
The Manager

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Reviewed 25 September 2013

This is a relatively new hotel, set on a hillside, so there are plenty of steps but also plenty of lifts for those that may need them. Our room was spacious, clean and had good facilities (eg separate shower as well as a shower in the bath). We signed up for half board so had breakfast and evening meal in their main restaurant every day. Both of these are buffets with a huge range of foods and cooking styles. The food quality was always first class.

The beach is just past the swimming pool and there are plenty of free loungers, beach umbrellas and beach towels - yes, you get a fresh clean beach towel every day for free. The beach is sandy, the water is clean, clear and generally calm.

The hotel is several miles from the nearby town of Kardamena which is generally not a problem as it is possible to be self-sufficient in the hotel. But there is a regular and cheap bus service to the town and no doubt it is possible to get a taxi though we did not do this.

The service that we experienced was outstanding. Reception, the porters and the restaurant staff all went out of their way to be helpful and always with a smile. We were constantly pestering them with questions and requests and at no time did they make us feel that it was anything other than a pleasure to help us. We even bumped into one of the receptionists in Kardamena when we were looking for a bus stop to get back to the hotel and she showed us where it was - and she was not even at work!

We hired a car (arranged for us by the hotel) and spent a day in Kos town which was well worth doing and we also took an excursion to Bodrum in Turkey (arranged for us by the hotel) which is very interesting, especially to compare the Greek and Turkish cultures.

One gripe is that the WiFi though free is not very good. It is only available in Reception which is obviously less convenient than in your room and less private too. And while we were there, there were times when having logged on, it was still not possible to access the internet. I would not have mentioned this five years ago but today I think that easy and fast internet access by some means is a must even on holiday.

But overall we had a great stay and would be very happy to return at some time and to recommend it to anyone looking for a Greek island holiday.

  • Stayed: September 2013, travelled as a couple
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1  Thank VirtuousCircle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakitira-Hotels, Γενικός Διευθυντής at Helona Resort, responded to this reviewResponded 3 October 2013

Dear Guest,

Thank you for taking the time to post your comments about your stay at the DoubleTree by Hilton Resort Kos-Helona. We are very pleased to read that your stay with us was a very pleasant experience and we look forward to welcoming you back again.

Sincerely,
The Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2013

We stayed at the Double Tree Kos during September 2013 and have to say it was nowhere near what we have come to expect from a 5 star hotel.

Totally agree with the previous comments about poor service etc.

Our main issue was the attitude of the majority of the staff who didn't appear to notice us half the time and one barmaid even argued with us when she got our drinks order wrong.

The food was often cold and the buffet restaurant was just chaotic.

We weren't even told about the Lakitira hotel next door and all the entertainment.

The only staff who greeted us with a smile worked in the a la carte restaurant but as we'd already paid for half board and the discount was only 30 per cent we only had lunch there.

Our very first visit. Not only to the Double Tree hotel but to Greece. Will we come back - never.

  • Stayed: September 2013, travelled as a couple
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1  Thank PatriciaWalters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakitira-Hotels, Γενικός Διευθυντής at Helona Resort, responded to this reviewResponded 3 October 2013

Dear Guest,

Τhank you for taking the time to post your feedback from your recent stay at the DoubleTree by Hilton Resort Kos-Helona.
Please rest assured that we will address all the points of your dissatisfaction with our hotel team, so that no similar issues arise again.

With kind regards,
The Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2013

Firstly, I'd like to point out that this is a beautifully designed hotel, which we found comfortable and relaxing. We have also found the other guests were very respectful so noise was always minimal. We stayed in a private sharing pool room with a beautiful sea view, and highly recommend it, it's worth paying the extra for it if you can.

However, quality of service varies greatly and I am aware, as the manager appears to say in every review that doesn't just laud everything about the hotel, that there are guests who are 'ultra' happy with every aspect of the hotel. Not all guests, however, share this view.

The staff at reception, definitely the worst in the hotel, are slow, not particularly friendly or helpful. We managed to be the firsts to check in when our group arrived and still the second to last to actually be taken to our room. And this after we had to remind staff at reception that we
were still waiting.

The inevitable waiting for being seated at both breakfast and dinner is rather off-putting. We understand that everyone wants to sit outside when the weather is good, therefore the hotel should have provided for this. I particularly disliked the over-familiarity with which the lady that leads guests to the table talked to us. From constantly shouting, to high-fiving one member of my party when we arrived for dinner, this is not what I perceive as appropriate behaviour in a 5-star hotel. Or any hotel for that matter.

However, our waiter was always extremely kind and helpful. And a special mention to the chefs at both breakfast and dinner who were always friendly and accommodating more than one could ever expect. Plus, they were always smiley and welcoming. A real highlight. As was Housekeeping.

The waitress at the pool bar was some days rather moody, others moderately friendly. Once I was waiting to be served and after a while I called her and she appeared surprised that I wanted to be served, and asked whether I wanted anything in a less than polite way.

The staff at the beach bar were rather friendly but I found offer of food a bit limited and on the unhealthy side. If you order a salad you need to ask they serve with very little dressing otherwise it will be served with a huge dollop of mayo.

If you want to play tennis at the hotel after 7pm, you need to pay £10 for the lighting.... we found this rather strange.

The beach is great and we always found available beds for us. The view over the neighbouring islands is absolutely beautiful. The zeal with which the person who gives out towels at the beach makes sure no one exchanges towels more than once is close to laughable.

Wifi provision is dismal. This is surely something a Hilton hotel should be able to easily sort out.

With a 5* tag comes 5* expectations. This is a beautiful hotel and we did have an amazing time. But quite a lot needs to be done to improve service, and therefore satisfaction. I would have actually given this hotel a 3.5 stars but it's not possible to award half points.

  • Stayed: September 2013, travelled with friends
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1  Thank FLondonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakitira-Hotels, Γενικός Διευθυντής at Helona Resort, responded to this reviewResponded 3 October 2013

Dear Guest,

Τhank you for taking the time to post your feedback from your recent stay at the DoubleTree by Hilton Resort Kos-Helona, in such detail. We value all our Guests' comments and we take them under serious consideration in order to improve the services we provide and achieve our 100% Guest Satisfaction goal.

We would like to express our most sincere apologies if during your stay with us you have been experienced that certain aspects were not as positive as they should have been.

Please rest assured that we will address all the points of your dissatisfaction with our hotel team, so that similar issues can be avoided. Just for the sake of good order, I would like to mention that some of the points you have raised are construction related and the hotel will examine possible ways for solution during the winter period.

I also wish to express our appreciation for the positive comments you have made.

With kind regards,
The Manager

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Reviewed 22 September 2013

A family of 5, including 3 teenagers had a fortnight's holiday at Hilton Doubletree Helona Bay, booked through Mark Warner. We were there in peak summer holiday season.

We had a good holiday, not least because Mark Warner's sailing, tennis and kids club facilities which are at the Lakitira resort next door were excellent, as always. Not all is perfect with the hotel however and if I were running Hilton I would be wondering whether this is being run in a way consistent with my customers' expectations.

What's good.
The bedrooms are modern, tasteful, clean with comfortable bedding etc. rooms were cleaned each day to a high standard .A large number of rooms have access to private pools of a good size, but we didn't see many people using them, most preferring to use the communal pool or beach. We didn't have a private pool, but we did have a spectacular sea view. Sadly, through poor architectural design, the high concrete balustrade of the balcony means that you cannot see the view when sitting here. Nice when standing up though.

The beach is clean and beautiful.

Sailing with Mark Warner is well equipped, well run by expert staff, and 3 minutes walk.

Tennis at Lakitira. was also excellent with social tennis each evening and a competition each Friday ...lessons there were also great .

Most of the staff work hard, are friendly and courteous.

What's not so good.

Firstly, The organisation of the buffet dinner is an absolute joke. Some nights we chose to eat as 4, on others as 5 as our youngest often ate with the kids club at Lakitira. Regardless of the number, we were asked to wait 20-30 minutes for an outdoor table every night. We tried different times between 7.45 and 9pm. In every case we were left waiting.

Worse still we were all asked to wait in a strange walled-in containment area which is next to the air conditioning units and which is very very windy. This waiting area had complimentary ouzo, but no other drinks, and there are no chairs to sit down on. Completely depressing way to start a dinner.

The maitre d and team were all very apologetic and suggested we eat at tables indoors, in rooms which were always empty. Half the fun of being in a hot country like Greece is to eat al fresco however and the hotel is totally under resourced for this. Clearly the architect never thought about this problem, but it makes for a totally miserable experience. On the worst night we stood waiting for 45 minutes!

Incidentally, there is an outdoor a la carte restaurant which hardly anyone uses as most people are on half board terms and don't want to pay the extra (standard expensive price minus 30%). If I were running the hotel I would allow half board customers to eat for free or a much bigger discount at this restaurant which would ease the congestion at the buffet.

The buffet itself is not particularly good and is very repetitive. Nowhere near 5 star.

Secondly, the gym is pretty pathetic. It is in a small room and for no know reason has air conditioning which switches off automatically at 6pm. The information booklet talks about free weights and resistance machines. There are no free weights and the machines use non-adjustable air resistance rather than conventional weights.

The main swimming pool is large and beautifully situated overlooking the sea. No complaints about the pool, but there are insufficient sun beds and the fight to lay out towels early in the morning is the worst we have experienced. The problem has been caused because the main infinity pool you can see on their website is permanently closed. Staff say it was only ever intended as an "ornament"! Nonsense, this pool has huge decking areas, swim-ladders etc. I suspect it has just been taken out of use because the adjacent marble floors become too slippy to be safe. In any case it has meant everyone uses a single pool which is a fair hike from many rooms, and which has insufficient loungers and feels crowded. If I were the management I would put loungers in the adjacent grassy gardens during peak season.

The animation guy, Patrick, works hard during the day offering keep fit, family water polo, aquarobics etc. if you are on the Mark Warner programme there are loads of other classes and cycling etc at Lakitira too. The evening entertainment programme however is mainly at Lakatira and is really poor. It largely consists of staff miming to pop songs. Fun for one night, but not over and over. The Hilton is a long way from the nearest town, Kardamena, and there's not much there in any case. A little more investment in entertainment is needed. Moreover the cocktail bar in the Hilton lacks atmosphere and has one barman who is completely overwhelmed by the number of drinks orders he is given. The poor fellow needs some assistance.

Would we go again? Probably not. This holiday cost approximately £11,000. I think for that amount of money we would expect better food, less chaos at dinner, more space by the pool, and more staff in key functions.

Stayed: August 2013, travelled with family
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakitira-Hotels, Γενικός Διευθυντής at Helona Resort, responded to this reviewResponded 3 October 2013

Dear Guest,

Τhank you for taking the time to post your feedback from your recent stay at the DoubleTree by Hilton Resort Kos-Helona. We value all our Guests' comments and we take them under serious consideration in order to improve the services we provide and achieve our 100% Guest Satisfaction goal.

Please rest assured that we will address all the points of your dissatisfaction with our hotel team, so that no similar issues arise again.


With kind regards,
The Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Helona Resort

Address: Akti Helona S.A | Gourniatis, Kardamena 853 02, Greece
Region: Greece > South Aegean > Dodecanese > Kos > Kardamena
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Kardamena
#4 Spa Hotel in Kardamena
#5 Romantic Hotel in Kardamena
#6 On the Beach Hotel in Kardamena
#6 Luxury Hotel in Kardamena
#15 Family Hotel in Kardamena
Price Range: £72 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Helona Resort 5*
Number of rooms: 238
Official Description (provided by the hotel):
Helona Resort is a beautiful establishment with an impressive architecture. Small buildings scattered in beautiful gardens, elegant domes, cobbled alleys and natural materials such as stone, wood and marble, allow the entire complex to blend harmoniously with the surrounding, peaceful landscape. Large windows and openings offer a fantastic view to the sunny Aegean Sea and lighten up all interior spaces. Twenty-one infinity pools enable water to flow from one to the other, inviting guests to dive into summer happiness. The resort sits on a gentle hill that overlooks the beautiful Helona beach, on the southern coast of Kos island, at a peaceful area called Gourniatis, only 11 km from Kos international airport (KGS) and 4 km off the lively village Kardamena. Kos town is about 35 km away.Helona Resort has a delightful collection of spacious guest rooms, cosy family rooms, luxurious suites and private villas. Many of the rooms enjoy the extra privilege of a shared swimming pool in front of their terrace whilst others have lovely gardens spreading in front of them. Each one of the suites and villas has its own private pool. The resort has two restaurants, three bars, a spa and a conference center. ... more   less 
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Also Known As:
Helona Resort (Aka Doubletree By Hilton Resort Kos-Helona) Hotel Kardamena
Helona Hotel Kardamena
Helona Resort Kos/Kardamena

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