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“Beautiful hotel complex with management deficiencies + noise at night”

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Mitsis Blue Domes Resort & Spa
Ranked #4 of 39 Hotels in Kardamena
Certificate of Excellence
Vienna, Austria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful hotel complex with management deficiencies + noise at night”
Reviewed 24 May 2013

The hotel complex itself is really very nice, extremely well kept and clean.

You should be aware, however, the management of the hotel, in many respects, is not on an international five star level, let alone '5 star +' as the Blue Domes is rated according to national standards.

First the food: The main restaurant is not good (expect food variety and friendliness of a three star hotel) and overcrowded. For the smaller, better restaurants at the beach you have to wait in long queues in front of a computer in the lobby at 10 pm to MAYBE get a reservation for two days after.

Staff: Some are extremely nice, others strikingly unfriendly. Training deficiencies and lack of general standards in hospitality services are obvious, particularly at the reception desk.

Noise: What was most disturbing for us personally was the loud music from the open air hotel bar until late every night. This gives the hotel an unnecessarily unpleasant, cheap aftertaste.

To put it in a nutshell : particularly if you are looking for a quiet, relaxed upscale vacation you might not be very happy with this hotel. But everybody has a differnt taste, as other enthusiastic reviews show....

  • Stayed May 2013, travelled with family
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Helpful?
1 Thank Andy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Samara, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 May 2013

It was amazing days at the Blue Domes Resort. The hotel, the food, service were perfect!!! What about enternaining it was super!!! Guys from animation team work excellent! During the day there are a lot of activities on the beach! All sports activities with Emanuel were prepeared professionally thats why we visited them with great pleasure. Bocha with Adrian, volley with Claudio did not give us a miss, and of course thanks a lot to DJ Maku for the music. Every evening we could admire perfect show, made by professional choreographer Vannina. A lot of music, songs, fun and of course pefect club danse with all animation team and all of guest. Thank you guys, you are super! Hope to meet you again next year in Mitsis Blue Domes!!!

  • Stayed May 2013, travelled with friends
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Helpful?
1 Thank Aleksandra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 May 2013 via mobile

I have come away for my birthday with my partner like We do every year and thank god today is our last day.
I don't even know where to start and I will most certainly be putting a complaint into Thomas Cook when we get home. We have had no air conditioning in the room for 2 weeks and it is terrible through the night and caused us not to get much sleep. We have constantly complained to reception and they kept telling us it would get sorted but it never did.

The room next door to us (room 100) was occupied our first week but the second week we had a constant stream of large groups of people visiting the "show room" several times a day talking really loud while we were trying to catch up on our sleep and taking photos.we had to leave our door open during the day just to get some sort of breeze in the room. Not sure what these people were doing there it looked to us like the hotel were doing time shares on there Hotel chain.
The main eating area was like a cattle market and we actually took to eating in kardamimia a lot of nights as we had both gotten ill off the food a few times. ( not what you want in a supposedly 5 star all inclusive hotel)
If you did manage to per book the al a carte they gave you a 1 hour 20 minute slot and rushed your plates away so quickly you didn't have a chance to just sit and enjoy it.
The reception staff are the most rudest staff we have EVER come across. We go on holiday 2/3 times a year and have never encountered reception staff so abrupt or rude. There not Greek there polish and Russian and have terrible attitudes. We do not get picked up until 7.00pm tonight yet we could not pay to keep our room after 12.00pm and they expected us to sit and wait somewhere for 7 hours without a room or shower. We were lucky that we met a nice lady and her daughter who have let us store our cases and are going to
Let us shower in there room. We were sat round the pool when somebody stormed over to summonses us to reception where we were shouted at for not checking out at 12 even though we don't leave till 7.00 tonight. The way she spoke to me was infuriating as she was a woman I could not really say the things which I wanted to as I was brought up to respect women and not be aggressive to them but this girl really tried my patience. There is so much more I have to say but I now need to go and get ready and leave this terrible place. My advice is dont bother with this hotel unless you want food poisoning, lack of sleep and total disregard of everything you say or ask of anyone here. I'd say this was a 3 star at the most

  • Stayed May 2013
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Helpful?
2 Thank P6fow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 May 2013

It was my best holiday, I loved my time over there. Everyone from the animationteam is my friend and I miss them now.. I'm happy that I can stay in contact with them on Facebook. I enjoyed the Lion King, it was very very very funny. I hope I can go back soon, but my parents have to want to too. otherwise I cannot go.. the food was really good and I liked the icecream. In the morning I enjoyed to play volleyball and do Yoga. The swimmingpools are beautiful and all the people are nice.
xxx greets from Holland
Chiara.

  • Stayed May 2013
    • Value
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Helpful?
4 Thank xChiiaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deutschland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 May 2013

A beatiful hotel in a beatiful location. Placed down in the mountains with a great view. Great food and the nicest, you've got heaps variation: you are not restricted to the one main restaurant.
Beside the hotel itself, what makes your stay worth while are the people working there. Especially the animation team. 24/7 in action and always with a big smile on their faces! Never rushing you to do anything, but always there to make your day. Sportive activities, they are real friendly (especially with kids) and while they are busy all day with us guests....they are practising hard to present lovely evening shows.
All in all: just great

  • Stayed May 2013, travelled with family
    • Value
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Helpful?
1 Thank Christian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diss, United Kingdom
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 May 2013

We returned on 16th May following a week in this hotel and were very pleasantly surprised by the overall standard for a greek hotel. The whole hotel is spotless, and staff were exceptionally friendly and helpful. Food was very varied and well cooked , and it was good that you were shown to an empty table as this meant no traipsing around trying to find one. A la carte restaurants were fine, although we agree that the booking system was a bit of a pain. Can't see what other fair system they could use though. On arrival we were given the wrong room, but the manager soon rectified this and the room that we were moved to was excellent, with a lovely sea view. Beach is not the best - a bit shingly, but clean and plenty of sunbeds.
Although the hotel is on a fairly steep incline with lots of steps and slopes the reception will send down a golf buggy to transport you to reception if needed, which our friends found very useful.
Hotel is a bit far away from Kardamena to walk, about 6km, but a bus pulls up outside the hotel reception to go to town. Kardamena has a nice harbour area, and we hired a car to tour the island, which was very pretty.
Entertainment - we didn't go to any of the shows in the theatre, but the entertainment in the main bar at night was dire. Every night a man on keyboards who never actually sang anything you'd recognise. Even just piped music would have been better.
Drinks were generally OK, wine was good, and the local Bacardi not too bad. They only have local drinks available, so even if you wanted anything different you can't have it.
Sunbeds were very comfortable, although not enough around the pool areas when its busy.
.
We know people have reported that some things were missing from their rooms, or the food wasn't good quality, but we honestly say that this is one of the best european hotels we've been to, and we've been to a lot of 5 star hotels in various countries. Whatever hotel you go to will have minor issues for some people, but these are usually easily resolved.
Would recommend this hotel , and would return again some time

  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
Thank jkfsuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 May 2013

Booked here for our family honeymoon. 4 adults (husband wife and grandparents) 2 children aged 3 & 8. Definitely not a five star. Problems encountered;
1.Wrong room for 2 nights as this was one room for 2 adults and 2 children, no seperate rooms OR partition which is what we paid extra for. Hotel blamed thomas cook for this. But had upgraded my parents for free to a 2 bedroomed room with seaview which they had actually paid for anyway?
2. All pools are cold salt water which makes your eyes feel like they're bleeding and if your unlucky enough to swallow any you want to throw up in the pool or just end up swimming in peoples spit.
3. Loads of tiles at the bottom of the pool are loose i cut my foot on them.
4. Massive sweaty walk uphill or up hundreds of steps for mealtimes at the main restaurant.
5. Main restaurant like a cattle market fight for your food and huge queues. I think the staff are tight on handing out teaspoons. No such thing as squash, only water, pure fresh juice, fizzy pop or alcohol.
6. My father didnt realise but waiter served him wine in a cracked glass with glass shards in the bottom.
7. We had crepes one evening and as the waitress handed the huge, ridiculous glass plates over my 8 yr olds head the plate snapped in half and fell down his back!!!
8. Mouldy bath towels and others with pubic hairs on were left in the room....supposed to be fresh clean towels.
9. Glass table coverings; lot are chipped and extremely moveable.
10. No tea and coffee making facilities in room.
11. No extra pillows in room as stated there were in hotel room brochure.
12. U-bend on toilet in room leaks so everytime you use the toilet your feet sit in the leaking water.
13. Shower leaks all over bathroom floor. You need 2-3 towels to cover joins near shower to soak up the water.
14. Air con broken.
15. If you want to book at one of the exclusive restaurants near the beach you need to queue up every night at 10pm near main reception at a touch screen computer with everyone else. 3 nights ago I queued up for half an hour and once we booked we realised you only have a 1hr 20min slot.
16. Staff really need to be taught how to pull a pint. Tiny plastic party cups more full of froth or bubbles than anything else.
17. Most valued member of their staff is 2 women who work in eaterie called beeraria 10/10.
So all in all........
Lets just say today i was looking to see if i could get some last minute tickets to go home. I have filled out a 'feedback form' given to me by the thomad cook rep and lets just say if nothing positive comes from this im putting my complaint in writing to thomas cook, mitsis, watchdog, ombudsman/regulator. Really disappointed as I think my Wales camping in August will end up being better.

  • Stayed May 2013
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank honestyman2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mitsis Blue Domes Resort & Spa

Property: Mitsis Blue Domes Resort & Spa
Address: | Tholari, Kardamena 85302, Greece
Region: Greece > South Aegean > Dodecanese > Kos > Kardamena
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Kardamena
#3 On the Beach Hotel in Kardamena
#3 Luxury Hotel in Kardamena
#6 Romantic Hotel in Kardamena
#6 Family Hotel in Kardamena
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mitsis Blue Domes Resort & Spa 5*
Number of rooms: 499
Official Description (provided by the hotel):
The Mitsis Blue Domes Exclusive Resort & Spa in Kardamena is a 5* plus hotel opened in 2010 and is nestled at the foot of Mount Dikeos and overlooking a sweeping beach. An incredible range of leisure facilities, superb cuisine and 499 beautifully furnished guest rooms, bungalows, villas, family rooms and maisonettes, combine to make an ideal holiday hideaway for discerning ravelers. ACCOMMODATION: Tasteful and Elegant luxury The Mitsis Blue Domes Exclusive Resort & Spa offers a total of 499 luxurious and tastefully appointed rooms that combine simple elegance and sublime views catering to every wish. Rooms include 114 Double Rooms Sea View, 65 Double Rooms with Individual Pool, 235 Sea View & Pool View Bungalows, 48 Family Rooms, 32 maisonettes, 3 Villas and 2 Suites. All rooms are surrounded by incredible gardens and more than 12 shared pools to relax and enjoy. The room decoration and style uses earthy colours, marble floors, wooden furniture and wooden roofs in most rooms. This resort is designed to surpass the expectations of any customer. RESTAURANTS AND BARS: Tasty treats all day and night The hotel offers numerous gastronomic delights throughout the day (07:00-01:00) at no extra charge. At all bars, a large variety of alcoholic drinks, hors d'oeuvres, snacks, ice cream and soft drinks are offered generously. Also, at the restaurants, beer, wine, ouzo, as well as freshly squized juices and soft drinks are served. Main restaurant All meals in the main restaurant are served in a show cooking buffet style. Also every night, guests have the possibility to taste specialties from Greek and international cuisine, such as Italian, Asian and Mexican in the 4 à la carte restaurants. Furthermore, 6 more restaurants are available during day time offering a variety of meals such as burgers, pita gyro, sushi, traditional Greek delicacies, beer house and a pastry corner. Early breakfast: 04:00 - 07:00 Continental (upon request) Breakfast time: 07:00 - 10:00 American Buffet Late breakfast: 10:00 - 10:30 Continental BuffetBreakfast room service: 07:30 - 10:00 Lunch: 12:30 - 14:30 Complete Buffet Dinner: 18:30 - 21:30 Complete Buffet Late arrivals: 22:30 - 24:00 selection of salads & hot dishes 24:00 - 02:00 selection of salads • Espresso and cappuccino served during breakfast. • Freshly squeezed orange juice during breakfast. • Pita station at the beach offering traditional homemade pies. • Ice cream cart offering cone ice cream around the pools and the beach (Mid June- Mid Sept) Dinner dress code: formal is optional, casual smart is required, shorts, vests or open toe shoes for men are not allowed. Ellinadiko à la carte restaurant Ellinadiko offers our guests the opportunity to taste the Greek food culture. Opening hours: dinner (19:00-21:30) Table reservation: required Italian à la carte restaurant Freshly made Italian favourites! Opening hours: for lunch (12:30-14:30) and dinner (19:00-21:30) Table reservation: required Mexican à la carte restaurant Superb Tex-Mex cuisine! Opening hours: for dinner only (19:00-21:30) Table reservation: required Asian à la carte restaurant Indulge in authentic Asian cuisine! Opening hours: for dinner only (19:00-21:30) Table reservation: required Sushi Opening hours: 12:30 - 20:30 (last order 20:00) Burger Juicy burgers! Opening hours: 12:30 - 20:30 (last order 20:00) Beeraria Opening hours: 12:30 - 20:30 (last order 20:00) Ouzeri Taste the famous Greek “mezes” (tapas) with a glass of ouzo and a large variety of Sea food specialties! Opening hours: 12:30 - 20:30 (last order 20:00) Pitta corner Taste the traditional pitta bread souvlaki and gyros! Opening hours: 12:30 - 20:30 (last order 20:00) Traditional action cooking pitta station Opening hours: 10:30 - 17:30 Pastry corner Sweet pleasures! Opening hours: 10:30 - 01:30 (last order 01:00) Selected tea assortments are uniquely served on glass floor at the indoor pool from 16:00 till 19:00. Beach bar Opening hours: 10:00 - 18:00 (last order 17:30) Island pool bar Opening hours: 10:00 - 01:00 (last order 00:30) Garden pool bar Opening hours: 10:00 - 18:00 (last order 17:30) Lobby bar Opening hours: 10:00 - 23:00 (last order 22:30) Night bar with live music Opening hours: 18:00 - 01:00 (last order 00:30) Theatre bar Opening hours: during the animation shows Also we offer: • Traditional barbeque style “souvlaki” served at the tennis pool bar daily. • Waiter Service around the pools. • Waiter Service at the beach. Drinks In all the restaurants, during meals an unlimited selection of drinks is offered, such as wines, draft beer, soft drinks, water, etc. In the bars an unlimited variety of national and international alcoholic beverages, including ouzo, brandy, cocktails, draft beer, soft drinks, coffee, refreshments and juices are on offer. Lunch baskets & early breakfast • All guests on excursions can exchange their meal with a lunch basket. Please note that orders need to be placed before 20:00 the previous day at the main restaurant. • Continental breakfast is available for early departures between 04:00 and 07:00 only upon request. OTHER F&B SERVICES: always at your service Room service Opening hours: 07:30 - 24:00 (last order 23:30) Guests can order breakfast, lunch or dinner to be delivered in the room from the available menu at an extra charge of €10,00 per tray. Mini bar Wine and a selection of fruit are available upon arrival. Also, the mini bar is refilled daily with beers, soft drinks and bottles of mineral water free of charge. SPORTS & ENTERTAINMENT: moments of spontaneous fun and adventure A variety of facilities for the whole family is available. Built with families in mind, we offer a range of free sports and recreational facilities within the hotel’s grounds. SWIMMING: splash around…. Guests of all ages can choose between the 12 outdoor seawater pools and the beautiful pebble beach. Umbrellas and sun beds are available free of charge. Beach towels are also available, however a refundable deposit of €20,00 per towel is required. JUST FOR KIDS: a complimentary programme for kids No matter how old your children are they are sure to have a great time at the Blue Domes Wonderland, the place where also our mascots, live. The Mini Club keeps children entertained during the day, providing a safe and friendly atmosphere with supervision. Daily games for the young ones from 4 to 7 years old from 10:00 to 17:00 and during the evenings the children’s fun continues with Mini Disco from 20:00 to 21:30. The Maxi Club (8 to 12 years old) and The Junior Club (13 to 15 years old) operating during July and August allow the children to meet and spend time with others of their age and give the parents the opportunity to relax. Children facilities include • Integrated fresh water pool and a playground with water slides. • Library, painting room, music room, puppet show, rest area and movie room, all available for the entertainment of the little ones while the parents relax and rest. • Free carousel every night as well as the games and internet room. • High chairs and baby cots available for infants. FACILITIES & ACTIVITIES free of charge Tennis Court Mini Soccer Court Pedal Boats & canoes Beach Volley Water Polo Table Tennis Billiards Darts Gymnastics, Aerobics Games Room Waterslides Bridge Room Windsurfing (with certificate) Activities/gymnastics shaded deck at the beach FACILITIES & ACTIVITIES at an extra charge Water Skiing Paragliding Rings Banana Boat Jet Ski Horse & Pony Riding (external contractor upon request) Paint Ball games (external contractor upon request) Motor & yacht rental for private cruises ENTERTAINMENT A multilingual animation team provides throughout day and night various activities and games such as musicals, karaoke nights, cabarets, sketches, shows, competition games, demonstrations and many other in order to amuse the guests. ... more   less 
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Also Known As:
Mitsis Blue Domes Resort And Spa
Mitsis Blue Domes Hotel Kardamena
Mitsis Blue Domes Resort & Spa Kos/Kardamena

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