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“Mitsis Summer Palace Hotel, Kos”

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Mitsis Summer Palace Beach Hotel
Ranked #17 of 39 Hotels in Kardamena
Reviewed 5 November 2013

Trip date Mid Septerber 2013. We found the hotel spotless, very clean and tidy, The Food was really nice with lots of variety never had a bad meal, The concierge Thomas was fantastic really friendly, you are suposed to wear long trousers for evening meal but not everybody does and they dont say anything. Pool and beach were lovely and we always found sun beds to sit on. Rooms were spotless but maybe not 5 star. My only critism was there was not enough seating in the louge area, once we came out from dinner the only place to sit was the reception where they had quite a few sofa's but there was never enough. Evening entertainment wasnt as good as I expected. Great for the Kids but not fantastic. getting a but into Kardamena and Kos was really easy and all of the staff were very friendly. Also you dont get your EU25 back for the safe which I though was quite bad. I think these should be free. Other then that we had a great time, beautiful weather, good food and nice people. There is a Disco up the road 10/15 walk but its doesnt start till midnight.

  • Stayed: September 2013, travelled with family
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9  Thank Helen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerSP_11, Διευθυντής at Mitsis Summer Palace Beach Hotel, responded to this reviewResponded 13 May 2014

Dear Guest,
Thank you for you nice words about our hotel. We are happy to hear that you enjoyed your holidays in our hotel.
We would deeply appreciate it if your stay here would also prompt you to recommend our resort to your family and friends.
Look forward to welcome you again in our hotel Mitsis Summer Palace.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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438 - 444 of 1,362 reviews

Reviewed 27 October 2013 via mobile

We are a family of 4 children aged 14 and 12 thank goodness for uno and iPads ! We wanted a relaxing week in the sun which is what we got and spent quality family time in this lovely hotel and wonderful climate.Our room was good clean spacious the children in their own room the beds were hard though! Cleaned to a high standard every day. The pools are lovely but the sea is better as it is warmer ! The staff are mainly hardworking and polite but I could not help feel they too were winding down as we were the last guests. The drinks were ok but I agree that the mixers were watered down as were the juices. Drinks were better in the beech bar and even better again at the norrida beach bar!! The food presentation quality and choice was good but Spoilt by being cold!! This cold food is avoidable as when we are in the norrida beach their food was better and hotter so come on mitsis palace sort this out!However a good holiday for what we paid and we would return. There is no entertainment at all or wasn't when we were there so long nights after your meal!! I cannot understand why they shut the hotel as the weather is still great and they missed out on half term? All being said we met some wonderful people Fergi Linda Robbin and bev they made a great holiday! Thanks mitsis palace it was certainly worth what we paid but cold food and sloppy drinks can be improved upon!!

Stayed: October 2013
3  Thank DebbieStocktonOnTees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

Just got back from a weeks holiday. Had a lovely time. Our room was excellent 741 a short stroll to the beach with wonderful views. Have never seen so many pools before it was amazing every room looked out on to a pool with plenty of sun loungers. Food & snacks ok we could always find somethging to eat in the buffet restaurant.Queing to book for the al'carte restaurants weI found a pain and having eventually booked the Italian it was dissappointing sadly.y The lunch time snack restaurants were excellent tho and open till 9pm The pancake one was open from 10.30am till 1pm so no one should have been hungary.
Everywhere was immaculate!
Would definately go back again.

  • Stayed: October 2013, travelled as a couple
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3  Thank Sally H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

We have just returned from a super week @ Mitsis Summer Palace with friends.
Our rooms were clean, spacious & very well equipped with stunning sea views. We were in rooms 885 & 889 which were situated up the hill at the top of the Hotel complex. Very peaceful & the walk up & down the staff
stairs was good exercise after the amount of food that we enjoyed during our stay.
The staff were all very friendly, hard working and always willing to help. Nothing was too much trouble to them.
Our weather was perfect - we only saw a cloud on our last day but we were still able to sit on the beach.
We all enjoyed our food & drinks especially as we were able to sit on the balcony 90% of our holiday. We also enjoyed dining in the Greek & Italian Restaurants for a different experience.
We did attend a presentation meeting held by the Rep called Double. He was late, unapologetic &
raced through everything in a monotone accent in 15 minutes before he went on to his next hotel.
Very boring & the worse holiday rep presentation we have ever been to. The Hotel Reception staff
were far better & more efficient.
We had never been to Kos before & quite happily caught the local bus into the town to have a look around. Most interesting & enjoyable. We also booked our own trip to one of the other islands to see the volcano- a highlight of the holiday.
We would happily return to the Summer Palace for another chill out week towards the end of the season. It is a great Hotel & was great value for our money.

Room Tip: Be aware that Hotels on a hillside always have plenty of stairs to climb.
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  • Stayed: October 2013, travelled with friends
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3  Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerSP_11, Διευθυντής at Mitsis Summer Palace Beach Hotel, responded to this reviewResponded 9 May 2014

The Staff & Management of Summer Palace thank you for your comments.
We will keep up and try our best to improve and keep a high level of satisfaction.

Looking forward to see you again.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2013

Better pay for good drinks! Many drinks like all the juices, sparkling water and the ice cubes are made of local, salty tasting, tap water. All (alcoholic) drinks have at most a “flavor taste” or are not drinkable; they are mixed with water or from a very cheap brand. All the drinks must be cheap, where else should this hotel get the profit from. The drinks from the mini bar (like Pepsi cola, water and two beers) in the room are okay, but they only refill it every other day. It would be much better to pay for good tasting drinks. The hotel room with beautiful sea view and sun set on the second floor was perfect. All the staff was very friendly and helpful. The food for breakfast, lunch and dinner was quite okay. The fresh made coffees like espresso and cappuccino at the bar in the lounge were perfect. The hotel is situated in a village only with hotels and apartments for tourists and 7 km away from the old town Kardamena. We stayed 11 days. This was our first time having all inclusive and next time we only go if we can get or pay for good tasting drinks!

Room Tip: Sea view in the main building
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  • Stayed: October 2013, travelled with friends
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1  Thank joostj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

Have just returned from the MitsisSummer Palace and I must say that it was a nice surprise.It didn't start well as we arrived at 930pm and there was nobody to help with the cases but that's not the end of the world.We were shown our room which was nice and big with a lovely view over the sea.It wasn't till the next morning that we found out that we were under the restaurant and at 730am the staff started dragging the tables and chairs around but at least it stopped me laying in.We thought of moving but the view was worth staying for.The rooms were cleaned daily and were spotless also a mini fridge was restocked every two days.The hotel its self was very clean and the food was ok but as it was near the end of season you got the impression that once things started to run out that it was not restocked.The beach is down a lot of steps so not suitable for somebody who has trouble with steps or slopes but it was nice with small shingle and plenty of sun beds and parisoles.There is also a beach bar which saves you having to clime the steps.There are also two al arcarte resturants,greek and Italian.The Italian was very good and well worth a visit.In all better than I expected and I would give it a second visit.Only one bad point really and that is the hotel seemed to cater for the Russians.

Room Tip: try to get a room which is not near the restaurant or disco.
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  • Stayed: September 2013, travelled as a couple
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2  Thank colchestergary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

We had the same issue re.our hotel room for our first nights stay... We luckily got moved the next day to a much better room and a sea view! Having specified verbally wishing to have a 'quiet room' and not recorded at reception as promised with the booking agent. So just be careful there. Rest of our holiday, was perfect. Hotel was lovely, amaaaaaaazing views/pools, good variety of food/drinks and room cleaned to a high spec every day (bed sheets changed daily too). We relaxed and enjoyed the feel of the place... Would definitely recommend going!

  • Stayed: October 2013, travelled as a couple
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1  Thank katie e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerSP_11, Διευθυντής at Mitsis Summer Palace Beach Hotel, responded to this reviewResponded 9 May 2014

The Staff & Management of Summer Palace thank you for your comments.
We will keep up and try our best to improve and keep a high level of satisfaction.

Looking forward to see you again.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mitsis Summer Palace Beach Hotel

Address: Kardamena, Kardamena 853 02, Greece
Phone Number:
Region: Greece > South Aegean > Dodecanese > Kos > Kardamena
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#11 Luxury Hotel in Kardamena
#12 On the Beach Hotel in Kardamena
#19 Family Hotel in Kardamena
#22 Romantic Hotel in Kardamena
Price Range: £59 - £259 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mitsis Summer Palace Beach Hotel 4*
Number of rooms: 252
Official Description (provided by the hotel):
The five-star all-inclusive SUMMER PALACE BEACH HOTEL, at a short distance from the traditional village Kardamena in Kos, promises unforgettable holidays, offering 360o views of the shimmering sea. Guest accommodation includes 252 rooms and suites, reflecting traditional hospitality in combination with the services of a lush hotel. The hotel with its client-centered philosophy, like all MITSIS HOTELS, offers a variety of leisure and sports choices, including an outdoor swimming pool with sea water, a Relax Atrium with an indoor swimming pool, a water park with huge water slides available for children above the age of 8, a fully equipped gym, two tennis courts, a bridge room, beach volley, beach football and many other services, such as the water sports centre with water ski, jet-ski, paragliding, rings, catamaran sailing, banana boat, diving lessons, horse riding, cycling. ... more   less 
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Also Known As:
Mitsis Summer Palace Kardamena
Summer Palace Hotel Kos
Mitsis Summer Palace Beach Hotel Kos/Kardamena

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