We've just spent two weeks at the Akti Beach with family including two kids age 10 and 7. Six of us arrived around midnight and being the only guests dropped off, received a friendly and swift check in. However relations with the main reception quickly deteriorated over the course of the next couple of days. Some customer service training is needed. Everything seems to be a bit of a problem and several times they switched their attention from me and others being served to whoever had big enough elbows to push their way to the front. However they were the exception to the staff on the whole - bar, restaurant, cleaning, maintenance and gardening - who were friendly and helpful.
The hotel is generally very clean and well decorated with plenty of open social areas and seating.
The room - We stayed in what was know as the 'Experience' end - at the far part of the hotel.The room and bathroom were both small, not sure if it constitutes 4 star. We only received one key which was needed to operate the electricity too, so it was a bit of a nuisance if one of us wanted to return to the room on an evening or wanted to do anything separately at any point. There is a small fridge in the room but this doesn't work without the key, so a bit useless for keeping things cool. The room was cleaned and tidied every day with fresh towels left and the lady who cleaned it left it immaculate.
Food and drinks - the food in the main restaurant was brilliant. Plenty of choice and something for everyone with local beer, red and white wine as well as a good choice of branded soft drinks. The dress code is not adhered to or enforced unlike other hotels we have stayed in. Not a complaint but worth noting when you are packing! Good choice of local drinks and cocktails in the bars too. Be warned if you miss breakfast, unless you walk to the main reception for a cuppa, you'll have to wait until 10am for the poolside bars to be available and the snacks aren't up to much if you are not that keen on cheese and ham sandwiches and hot dogs.
Kids activities - where we were, there were no kids activities for our 10 and 7 year old boys to join in. 'Experience' (A German/Belgian? company who seemed to have commandeered the pool and entertainment area in our part of the hotel) ran a number of activities but it was exclusive to children who booked with them and it was made clear to ours that they weren't welcome to participate. We also thought there was a kids club but we couldn't find one anywhere. I think the hotel need to address this.
Other guests - I don't think you can blame a hotel for the behaviour of its guests and we are all adults but it did become a bit of a joke throughout the holiday. Some appalling behaviour and manners, with a 'survival of the fittest' mentality prevalent at many points. However this just seems widely accepted in this hotel, whereas in others we have stayed in, it hasn't. We had to keep a close eye on our kids as they went for drinks or extra food in the restaurant as I have no doubt they would have just been pushed out of the way. Same with the free evening bus into Kardamena which was a fight everytime we tried to get on. To be fair to the bus driver though, he'll make a extra trip and return for you if you don't make it first time!
On the whole a nice hotel. While food is 4 star, I think the rest would be a good 3 star.
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- Also Known As:
- Akti Beach Hotel
- Hotel Akti Beach
- Akti Beach Club Hotel Kos/Kardamena