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“Great Holiday - wonderful staff”

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Mitsis Family Village Beach Hotel
Ranked #6 of 39 Hotels in Kardamena
Certificate of Excellence
preston
Level 4 Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Great Holiday - wonderful staff”
Reviewed 23 July 2014

Mitsis Family Village
Just returned from a weeks break with my partner staying in Kos in this hotel.
One of four hotels within a complex, I think it is fair to say that this is perhaps the ‘poor relation’ of the four. Having said that, we both had a great time, met some lovely people and just relaxed. We paid extra for a sea room and where delighted to find that we had been put in one of the rooms at the back of the hotel with shared access to the infinity pool (this made the holiday for me) as although sunbeds were available there was a distinct shortage of parasols, which in July in Greece were needed.

Food – the food was of good quality and plentiful – there were the usual moaners of course, complaining that fresh chips or pizza for example were not always ready, but this food was cooked on demand and was as fresh as it could b, the team worked so very hard. Staying in this hotel you was restricted to the buffet, however paying 15 euros per day entitled you to a black wristband which gave you access to the other hotels facilities (including the al a carte restaurants). Note though – Blue Dome Hotel – the most salubrious of the four, was not included in this offer.
Rooms – As mentioned we had one of the shared pool rooms – the room were spacious and clean. We had to play around with the air conditioning to get this sorted – just a word of warning though my partner now has been diagnosed with a virus, thought to be down to either the air conditioning or the flight – could be either, but if you could minimise the usage then I would recommend that you do.
Service – exceptional – from the minute we arrived we were well catered for, with the exception of one of the waiters in the restaurant that refused to bring me a water plus a beer – telling me quite rudely that we could only order one drink each – but this only happened the once and we actually only saw him working the once.
Facilities – as part of the all-inclusive option you could use the two bars on the beach that were part of the Norida Hotel – that served fresh pizza and the Summer Palace bar which was modern and clean and lovely – the cocktails were of good quality (significantly more so than the Family Village ones). There is a ‘hopper’ bus from reception that takes you down – driven by a cheerful chap. The family Village bar though did raise some complaints as this was manned during the day by only one chap serving drinks, the same in the evening – they worked so very hard and were always polite and cheerful, however I do feel that they were needlessly put under a lot of pressure and require extra support, queues were building and the bar itself was not air conditioned so there were a lot of disgruntled customers and I do expect that there will be some complaints logged on here because of it. Also as mentioned the quality of the drinks was not brilliant, distinctly better in the other hotels.
Entertainment – low key – perhaps some people may be disappointed with this – we though just enjoyed sitting around the bar at night chatting with other guests. There was apparently scheduled events in the bar further down the complex, but as my partner has mobility issues so he struggled to get back up the steep hill that the hotel is situated on.
I had read all the reviews thoroughly before I booked this hotel, so all my expectations were met, we booked last minute and got a good price however if you are expecting the following, perhaps you should either consider one of the other hotels on the complex or look elsewhere:
Full entertainment programme
Room service
Waiter Service
Mini Bar
Sandy beaches – Kos is not one of the prettiest of the Greek Islands (in my opinion) quite sparse with only a few towns and villages and the majority of the beaches are gravel rather than sand.

Trips – we booked 2 through our Thomas Cook rep -
Bodrum –Good day out – as you would expect though very hot – always about 5 degrees hotter than Kos. On the trip you are taken to a Gold Factory – and they really wanted you to purchase – we were followed around the whole time – which completely put us off looking, so we just went to the café (This trip is not mandatory, so if you are not interested just amble around the town yourself) . One other word of warning – the rep – Susanne (in my opinion) coaxed us in to a restaurant called Diamond – suggesting that the food was of good quality and reasonable priced – after having just a main course – a beer and some chips each we were presented with a bill for 75 euros, yes I felt ripped off !!! T take some responsibility myself however, because of her strong recommendation we did not scrutinise the menu (and prices ) like we should have, we were distracted by her chatting.
There are many other restaurants around the harbour – I suggest you try one of those.
Island hopping boat trip – Amazing – well worth the money, complete with Dolphin spotting.
We were taken back to Kos you get on a boat and sail around the surrounding islands.
Island one – a scarcely inhabited beach resort with a couple of bars – lovely.
Island 2 – an amazing island with lovely bars and restaurants and a great harbour,
Island 3 – uninhabited, with a small church – the boat was moored here and we were able to swim. The highlight of the day however was to see the dolphins in their natural habitat.

Airport – tiny – you will be told at the airport by the reps that you will be charged 18 euros for every kilo over and they offer you a bolt on. We watched many people go through the weigh in (over weight) without any issues, although a couple of people were charged, seems to depend which line you are in – just be mindful and take some case scales if you can.
Summary – Despite a few little issues, we had a fab time, and my thanks goes out to the staff at the Family Village.

Room Tip: Pool room - quiet and relaxing
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  • Stayed July 2014, travelled as a couple
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Helpful?
2 Thank sanddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Edinburgh, United Kingdom
Level 4 Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 July 2014

First trip to an all exclusive anywhere so we were a bit unsure what to expect. We arrived at the Hotel after a 10 min ($23 euro) taxi ride (dont prebook a bus its not worth it!). First impressions were hmmm and the Taxi drivers face didn't help much - clearly he was still a bit surprised that last year we stayed in the Aegan Village and this hotel this year - save a bit more for next year was his suggestion!

The reception area is tiny and was crammed with people waiting to go home, people lying around on couches doesn't give a very good first impression, however the receptionist soon made up for that, she was cheery and welcoming. Explaining everything we needed to know and organised for us to be taken to our room. Our room was big, our bathroom spotless and we had incredible views in the morning.
The waiters work there socks off, the restaurant manager never seemed to get anytime off and despite this always had a smile and the Head Chef knows what he is doing thats for sure. He has a well trained team who never disappoint when you ask them for something that may not be obviously available (bacon for instance) or if you want something made without one or two of the ingredients. He must have one of the hardest jobs in the business in trying to come up with a varied menu whilst at the same time adding a few classy items to the menu that unfortunately most residents seemed to miss.

Back to the all inclusive bit, the hotel appeared to be mainly populated by Eastern Europeans when we arrived, who had absolutely no concept of how to behave or how to control their children. Feeding time was just that, a feeding frenzy of ill manners and a competition to see how much food you could get on one plate - everything from pork to jelly was the best one i saw! The trouser requirement after 6.30 in the dining room had been dropped when we were there with no clear reason why?

Tip for food is simple, the chefs keep cooking, either go early or later but dont do the bit in the middle if you have no or older kids as its manic, dont panic the food keeps coming and if you wait a bit you will get what you want - freshly cooked.

As for the Barmen they keep the line coming and again be nice and they will be nice back, simple really!

Towels are available for 20 euros deposit and you can change them every day which is perfect if travelling light.

Overall I think there is a real tension between what this hotel wants to be and what it has become (possibly 3 stars) it just needs to give itself a shake and get back on track as there is no doubt that the staff have the right attitude and commitment to make it happen........

Room Tip: We had a fantastic corner balcony in room 834 and easy access to the shared swim up pool pool (altho...
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Stillholidaying
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
1 review
Reviewed 22 July 2014

We picked this hotel based upon the reviews, for us, it did not meet the expectation..

The Good.........
Beautiful views from rooms, ours was sea view and it was stunning.
Room was large, double room with extra bed, large bathroom and a good size balcony.
20 minutes on the bus right outside the hotel to Kardamena
Beach either a few minute stroll downhill or a bus outside of the reception every 30 minutes
Staff......without a doubt the staff employed here are exceptional, from Katerina who works on reception to Soffia, our housekeeper for the week, the waiting staff in the restaurant and the bar man work morning to night and always with a smile, the Mitsis are fortunate to have such good employees.

The bad.........
Entertainment.....there is nothing to do of an evening once you have had your evening meal at the hotel itself, we sat and played cards on the balcony or the poolside. There is a disco, a pub and an entertainment area which are a few minutes walk away, the disco and the pub are not part of the all inclusive even though they are on the site, don't know how that works.
Food.........after 3 days we gave up on the restaurant queues and headed to Kardamena for 2 nights to eat out.....there is a Grill section but with only one person working this and hundreds of people passing you either give up waiting and find something else or wait and then whatever else you wanted to have with your meal is either empty or cold. We seen hamburgers one night but weren't lucky enough to have one and bacon although available for breakfast was far and few between available. On the plus side there is plenty of bread selection, salad and potatoes. I didn't eat the desserts so I can't comment.
The beach.......easy access but again limited staff for the beach bar down there and the only thing available was pizza (again be prepared for long queues)
The pool........the main pool is salt water and I mean salty! It was so bouyant that you didn't need to swim, the sea was less salty.
The 2nd pool with waterslides.......bar here was more speedy but the only thing available for lunch (unless you headed back to the main restaurant) was half baguettes with cheese and either a ham or a turkey.
The main bar.........if you fancy a drink after your meal then be prepared again to queue, there is only one guy working this (who does amazingly well with the queues!), sometimes 2 people to serve.

The ugly...........
Rude people..........Germand and Russian are the mainstay of people at this hotel, they were rude and arrogant. Sunbeds were taken by 8am, yes 8am, with towels over the sunloungers at the pool to stacking beds on top of each other and securing with towels. On the beach it was ridiculous, some even were placing stones on the tops of the beds to say they were taken. At meal times they will just by pass the queue and stand in front of you, I even saw a german woman snapping her fingers at the waiter, rude rude rude. We went to Kardamena a couple of times and caught the 10.30 bus back, get there at least 20 minutes early to wait because of the....yep.....queues!! The germans and russians will literally just by pass you and walk to the front of the queue, we couldn't believe it, some of the english people eventually lost their rag and told them to get to the back of the queue.
The towels on the beds around the pool are left there all day even though the beds are used a couple of hours (if that), not once did anyone from the hotel remove towels from any sunloungers.

Unfortunately we won't be back to this resort, as I say the staff are the selling point of this hotel, lovely people despite what they put up with while we were their, they deserve medals!

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maidstone, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 July 2014

Spent 11 nights at this hotel in July , group of 12, age range from 1 year to 60 years. The hotel is on top of a very steep hill, but has fantastic views. It is very clean and the swim up pools are fab! The food is never ending and very tasty. the staff at this hotel are the best, especially Christina and her husband who is head chef, nothing was to much trouble
The only down side was the baby pool which was not very exciting, could do with a revamp.
The barman worked solo ,but managed to get queues down quickly. The cocktails were brilliant.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank sunflower12114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 July 2014

My partner and I have just returned from a 10 days stay and I wanted to let people know a few things about the hotel, but before we do this, these comments are definitely don't aimed at the manager or any of the staff.
Right if you are looking for a out of the way and a very quiet hotel ( at night) then book this hotel as its very isolated. This hotel is built on the side of a mountain and is very very hilly and there are a lot of steps, so if you have difficulty in walking be aware. This hotel is in a complete of 3 other hotels and is massive. The hotel is very quiet on site in the evening but if you want to go and watch the entertainment you have to go off site to a big hall or to the disco which is down one hill and up another where you have to pay for your drinks which is a bit strange as we had payed for all inclusive.
During the day the pool area is very nice, easy to get sun loungers but they are very old and need replacing with nice comfort one. This is when the hotel is very noisy with Eastern block children and parent shouting and screaming in and around the pool, also the staff like playing the same cd over and over again very loudly while they do activities in the pool.
The restaurant is like a workers canteen, the food was good, lots of different dishes but the Eastern block people would not queue and take so much food also very rude.
If you want to use any of the other hotels facilities you have to pay €15 per person per day. Our room was very nice as the manager upgrade us to a maisonette.
The manager and his staff are so nice, polite and hard working. .
Didn't go to the beach as we couldn't be bothered to walk down and back up the steep or wait for the buggy ride, our choice.
We are very sorry but we would not recommend this hotel to friends or family.
Gary & Angela.

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
5 Thank gary p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

All the staff were amazing! They were great with the children and everyone else. There was always a huge selection of food and even the fussiest of eaters could find something (there's always pizza and chips). Someone was always at the door of the restaurant to welcome you in which always made me smile as they were always so kind. We had a room with the swim up pool, they were just fabulous! The cleaning lady was axing as well, the room was always spotless and she even washed the balcony so salt didn't get tracked through the room. (The pools are salt water) The main pool is great as well, always spare sunbeds and room, go early though if you want a parasol. There are frequent buses to Kardamena, which you can actually walk to along the sea, and a few buses to Kos city, which is well worth a visit! The bar men were lovely and always happy to see you, and so were the ladies at reception, always happy to help. Honestly I believe this to be the best one out of the four that are on Kos, it's no where as busy or big as Nordic Beach or Blue Domes it should be a 5 star not 4, definitely deserves it! Would happily go again if I could, I didn't want to leave at the end of the 2 weeks.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BCrosse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 July 2014

Fabulous holiday staying here. Staff were friendly and helpful at all times. Food was great. Pool amazing although water was quite cold even in July. Only one criticism...not very well positioned for people with mobility or any health problems as had room at the top of the steep hill however there were people on hand to drive you if you felt the need. Overall fantastic holiday was had by all

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mitsis Family Village Beach Hotel

Property: Mitsis Family Village Beach Hotel
Address: Kardamena 85302, Greece
Region: Greece > South Aegean > Dodecanese > Kos > Kardamena
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#17 Family Hotel in Kardamena
#20 Romantic Hotel in Kardamena
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mitsis Family Village Beach Hotel 3*
Number of rooms: 219
Official Description (provided by the hotel):
Family Village is a peaceful ALL-INCLUSIVE Family Hotel, only a 5 minute walk from a crystal-clear pebble beach. It is located south-east of the island of Kos, 6 km from the lively resort of Kardamena, which can be reached within 10 min by the local bus, taxi or if someone’s feeling fit within 30min on foot. ... more   less 
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Also Known As:
Hotel Mitsis Family Village Beach
Family Village Kos
Mitsis Family Village Beach Hotel Kos/Kardamena

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