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“This hotel gets better and better!”
Review of XQ El Palacete

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XQ El Palacete
Ranked #6 of 14 Hotels in Playa de Jandia
Certificate of Excellence
Reviewed 29 April 2014

This the third time we have stayed here, once as Riu, then shortly after XQ took over and at Easter 2014. Each time the overall quality gets better and better. We had concerns about noise and unhelpful staff, there were absolutely no issues with either. The reception staff were delightful, helpful and went out of their way to ensure everything was to our requirements. All the waiters/ waitresses were very attentive and pleasant. The rooms were exceptionally well kept and clean with the maid service being excellent. The food was very good, my wife likes fish and she eulogised about how it was cooked. Admittedly, there is not a massive choice, but you have to remember, this is a 55 room hotel, There was always a good and varied choice each night and I don't eat fish.. The weather was almost perfect at Easter time and we particularly like the proximity of the little village nearby. If you want loud, brash in your face entertainment etc. this is definitely not the place for you. We were one of only 3 English couples/families in the hotel, the rest being German, Dutch and Scandinavian. Thank you El Palacete for a wonderful Easter break. No complaints whatsover!

  • Stayed: April 2014, travelled as a couple
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2  Thank CerveloCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Magnolia H, Director General at XQ El Palacete, responded to this reviewResponded 17 June 2014
Google Translation

Estimado CerveloCheshire :
Gracias por esas palabras tan bonitas que describen tan bien a nuestro hotel, Nos alegra saber que has pasado unas vacaciones de pascua tan buenas.
es muy importante para nosotrso recibir la opinión de nuestros clientes, es nuestro único camino para mejorar.
Espramos verte de nuevo por ésta tu casa.

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Reviews (199)
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54 - 60 of 199 reviews

Reviewed 19 April 2014 via mobile

It was such a wonderful hotel if u want relaxing time on holiday.it is bit overpriced for room rates but it is such a lovely hotel on the beach.breakfast was so good and with a lot of variety and with full english as well......!!!!!!!!!

  • Stayed: April 2014
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3  Thank Kakababbu123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Magnolia H, Director General at XQ El Palacete, responded to this reviewResponded 17 June 2014
Google Translation

Estimado Kakababbu123 :

Gracias por escoger parte de tu tiempo para valorar nuestro hotel. nos agrada que hayas pasado unas vacaciones como tu esperabas y que el servicio y las instalaciones de nuestra casa cubrieran todas tus espectativas.
con respecto al precio del hotel, te recomendamos que mires las temporadas del año donde el precio puede ser algo inferior.
esperamos verte de nuevo por fuerteventura y por ésta, tu casa.

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Reviewed 2 April 2014

We wanted a mini break to get away from it all..and this delivered everything we wanted..Deffo doable for a 5 day rewind from the UK. Our room overlooked the ocean,beautiful view and it was such a treat to keep our French doors open and listen to the waves at night.We had lunch very day looking at the ocean with tapas and cold beers....staff were so friendly and so polite. Spent ages trying to find a small hotel ..this was perfect..lovely and quiet and relaxing..the hour and a bit transfer from the airport was worth it ! Sailing on a Hobie cat is available up the beach if u fancy 5 minute walk....we will definitely be back !

  • Stayed: March 2014, travelled as a couple
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1  Thank Annie M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Magnolia H, Director General at XQ El Palacete, responded to this reviewResponded 17 June 2014
Google Translation

Querida Annie M M :

Gracias por tu opinión acerca de nuestro hotel. Nos alegra saber que despues de tanto tiempo buscando la paz, nos hayas encontrado.
Para nosotros es muy importante, vuestra opinión como clientes, ya que es nuestro único camino de mejorar.
esperamos verte de nuevo en ésta tu casa.

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Reviewed 29 March 2014

Our 1st visit to this wonderful hotel. Perfectly small in size but big on service. As soon as we walked into reception lifes stresses were lifted by excellent attention and a very welcome glass of chilled Cava whilst we were checked in.
The feel of the hotel was very relaxed and the staff so cheerful and helpful,nothing was too much trouble. Always a bit sceptical of buffets, we were pleasantly suprised by the range and standard of food available each evening as there was something for everyone. If you left hungry then you were the one with the problem.
All the staff worked very hard to make their guests stay enjoyable with a special mention to Jennifer on reception and to Pablo in the bar.
The room was very clean and comfortable with a good balcony, plenty of hanging space and well appointed bahroom.The only downside was that our room was situated close to where the bins are collected each day at 5.30am.
That said we have decided that we need to return to this great little gem of a hotel next time our batteries need recharging.

  • Stayed: March 2014, travelled as a couple
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3  Thank noonogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Magnolia H, Director General at XQ El Palacete, responded to this reviewResponded 2 September 2014
Google Translation

Estimado Nonogos:

Gracias por tus palabras y por tus comentarios, nos alegra saber que lo has pasado tan bien. esperamos verte de nuevo por ésta tu casa en fuerteventura

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Reviewed 27 March 2014

Our 3rd visit to this small and excellent Hotel. From the moment we arrived to the minute we left our visit was perfect. All the staff, from the Manager down to the maids, are polite and friendly and nothing is too much trouble. The food at mealtimes is varied and tasty - something for everybody's pallet. I even saw the chef, at breakfast, making a pancake in the shape of Mickey Mouse's head for a young guest. We will definitely be going back.
Beth from Essex

Room Tip: the 2nd floor rooms are apparently quieter
  • Stayed: March 2014, travelled as a couple
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1  Thank Beth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Magnolia H, Director General at XQ El Palacete, responded to this reviewResponded 2 September 2014
Google Translation

estimada Beth C.

gracias por tus comentarios, nos alegra que lo hayas pasado muy bien. en tu proxima visita, haremos un pumcake de mickey tambien para ti... je

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Reviewed 18 March 2014

Eventually a superb hotel offering us the quiet stay we had hoped for.Our initial concerns over room allocation was dealt with immediately and allowed us the opportunity to relax and unwind.
Staff more than willing to please.Special mention to reception, restaurant and bar staff who were always attentive, with a welcome every morning from all staff no matter where you were in the hotel. .Al fresco dining a bonus allowing you to begin the day in sunshine.Would recommend this getaway break to anyone wishing to wind down and enjoy the tranquility.Closeness to prom and beach and amenities excellent.Many thanks.Already booked second visit!

Room Tip: All rooms have a sea view but request 2nd floor lighthouse side.
  • Stayed: March 2014, travelled as a couple
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1  Thank PaulineOwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2014

I led a group to this hotel in February 2014. One of our group cut his head in an incident and needed prompt medical treatment. The assistance given by the hotel and the reception staff, Jennifer in particular, was first class. The emergency was dealt with quickly, efficiently and sympathetically, and my client was in the medical centre within 15 minutes of reporting the accident. Whilst no one likes incidents of this nature, it unfolded in a very calm manner, leaving us all very re-assured by the professional attitude of the staff and training they have been given.

  • Stayed: February 2014, travelled with friends
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Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about XQ El Palacete

Address: C/ Acantilado, s/n, 35625 Playa de Jandia, Pajara, Fuerteventura, Spain (Formerly Riu Palace El Palacete)
Region: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Playa de Jandia
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Playa de Jandia
#4 Family Hotel in Playa de Jandia
#6 Luxury Hotel in Playa de Jandia
#6 On the Beach Hotel in Playa de Jandia
Price Range: £170 - £326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — XQ El Palacete 4*
Number of rooms: 55
Official Description (provided by the hotel):
Located near Morro Jable. 2-storey building. Located on the beachfront in Jandia beach (several steps lead to the beach). 300 m from Morro Jable. 1 km from a shopping centre. 90 km from the airport. 200 m from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 
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Also Known As:
Xq El Palacete Hotel Playa De Jandia
XQ El Palacete Playa De Jandia, Fuerteventura

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