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Reviews (1,371)
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All reviewssea viewprestige areamorro jableanimation teamgerman guestsstar prestigegolden sandy beachrefurbished roombig hotelfantastic locationpiano barpredominantly germanhalf boarddirect accesswaiter serviceevening entertainmenton a daily basis
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Reviewed 21 March 2014 via mobile

I think previous reviews have summed this hotel up well. We found the staff very friendly and helpful. German is certainly the second language so if, like us, you only speak English this is something to get used to. The clientele are largely older but we didn't find that an issue as it made for a quiet and relaxing week. We used the physio and osteopath on site and found them to be very good. It was nice to be able to have more than just a simple massage. The food in the restaurant was plentiful and varied. I am a very picky eater but I ate well (too well). The gyms are dated and could do with more modern equipment and air conditioning! It's just a short walk to the beautiful beach. We also took a leisurely walk to the main shopping area along the very well designed coastal path. Easy and very well designed. We had a sea view room which was nice. We had a twin bed rather than the single we ordered. My only negative is that you have to pay for everything as they are seen as extras (eg Wifi and safe) but they weren't hugely expensive. You can also use any of the other Iberostar hotels on the site. We used the Chinese massage which was good but expensive I thought. Overall it was a very pleasant holiday. Very relaxing. Beautiful scenery. Good food and lovely people. We'd go back.

Stayed: February 2014, travelled as a couple
2  Thank Caroline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Fuerteventura Palace, responded to this reviewResponded 28 March 2014

Dear Caroline,

Thank you very much for choosing our IBEROSTAR Fuerteventura hotel and for the time you spent to share these lovely comments on your stay.

We are very pleased to read that you felt well cared after by our staff throughout your stay and we thank you for pointing out their genuine kindness and helpfulness.

Moreover, the passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.

Last but not least we are glad that you appreciated our prime location, right on the seafront and within a short walking distance to the shopping area.

Thank you once again for your visit and the courtesy of your time; we are very pleased to read that overall you had a pleasant holiday among us and would be delighted to welcome you back at your earliest convenience.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Fuerteventura Palace

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Reviewed 15 March 2014 via mobile

We arrived 26 th feb for 10 days first visit loved the area bit of a journey from airport but that was fine enjoyed the cleanliness of the rooms and lovely choice of food we were half board there is a spar about 5 mins away wine is 2 .80. Same bottle in hotel 20 euros. It's up to you I hope to return next year weather was gorgeous : )

  • Stayed: February 2014
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1  Thank bost1on
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Fuerteventura Palace, responded to this reviewResponded 17 March 2014

Dear Guest,

Thank you very much for choosing our IBEROSTAR Fuerteventura Palace and for sharing your feedback on your holiday experience among us; we are glad to read that overall you had an enjoyable stay at our hotel.

Moreover, we thank you for pointing out the cleanliness of your accommodation because this is an aspect of primary importance for IBEROSTAR and we strive to give total confidence in this area, being fully aware that this is a fundamental condition for our guests to feel comfortable among us.

We also appreciate your positive mention for our buffets being fully aware that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Once again thank you for your preference and the courtesy of your time; we would be enchanted to accommodate you again at your earliest convenience.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Fuerteventura Palace

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Reviewed 3 March 2014

We have just returned from our 3rd year running at this hotel. We have two children aged 8 and 5 and they love it as much as we do. To suggest that German guests are treated better than English guests is ridiculous. The staff at reception, in the restaurant and the pool/piano bar were very efficient, friendly and attentive. We met a few SAGA guests and they were all having the time of their lives, mixing with the other nationalities and being treated to first class service by Martinez and his team in the restaurant. We also found Martinez to be extremely pleasant and attentive, together with Roccio, J Carlos, Raul, Tomayo and the hilarious Marcos. Also Special mention to Antonio and Laura, two of the chefs. Sorry to only name but a few. All the staff were excellent.
The food was once again very good. All four of us ate plenty for 2 weeks all inclusive without a hint of any upset tummies proving that hygiene is very good in this hotel. Food is replenished quickly when anything runs out and the restaurant works well even when busy. We were not jostled by Germans or anyone else for that matter!!

The last thing I will say on the "predominantly German" issue is that we have always found these people together with the Dutch, French and Spanish at the hotel to be generally quiet, friendly and appreciative of good service. We smiled at each other, communicated how we could (sometimes in basic sign language) and we enjoyed fun games of Boules, shooting, darts, shuffleboard and Bingo. Two or three different German guests gave our children the T shirts and soft toys which they had won doing the games and bingo. To be honest we don't want to be surrounded by tabloid reading loud Brits moaning about this and that. The quieter Germans do nicely for us !



We a were allocated the same room as last year which faced out onto the sea and had a connecting door. The prices had gone up quite a bit since last year and we were a bit unhappy that the full payment was required on booking rather than checking out. Therefore we had to pay £3500 euros in one go several weeks before our holiday? To make matters worse, a few weeks later a better offer was emailed to us for the same hotel but we were unable to cancel the original booking and then re-book as we would have lost the whole amount we originally paid. in the previous two years the full amount was due when checking out.

As far as the hotel being dated goes, well it's fine. We find that it is cleaned and maintained well. There were new TVs this year. The pools are clean and the shower very powerful and hot. The beds admittedly are not the most comfortable. They are hard and a bit lumpy in places but then you can always have a siesta by the pools or on the beach.

The highlight for us as a family this year was meeting some lovely guests, including a German couple whom we met last year, an English couple from last year, a lovely Dutch family and the SAGA Brits or SAGA louts as one of them described themselves as !!!!! But what really made our holiday great especially for the children was the magnificent Animation team. Our children are quiet but fun loving, and they Loved kids club when Milena or Mariana were doing it. It was sometimes impossible to get them to go in the pool or on the beach. instead they wanted to play games and get creative. They also loved the mini disco with whichever member of the team was hosting it. Happy kids equals happy parents. We went to all the shows put on by the animation team. Angelo has a fine team which he manages so well without taking himself too seriously. Thank you team for entertaining us and making us all smile all the time with the shows, the games, or just by stopping to chat to the children. You made our holiday fantastic. We were thinking of not having a holiday next year but thanks to Angelo, Mariana, Morana, Mikki, Jimmy, Omayra, Milena and the amazingly brilliant Brandon we will be coming back to the Iberostar place hotel next year for sure.

  • Stayed: February 2014, travelled with family
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1  Thank ALRE443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

Great location for this hotel. Easy access to the huge beach and within walking distance along a pathway to the small town of Morro Jable. The hotel is quite spread out so we were pleased we were not too far from the restaurant. Also we booked a seaview...maybe rooms at the back of the hotel would not have such a great view. Various forms of entertainment during the day and evening. The food was plentiful and varied with fresh meats and fish cooked to order. We hired a car from the airport and found beautiful beaches in the area. A great break in the winter sun.

Room Tip: Choose a sea view and if less mobile a room not too far from a lift.
  • Stayed: February 2014, travelled as a couple
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5  Thank lincolnpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Fuerteventura Palace, responded to this reviewResponded 19 February 2014

Dear Guest,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our IBEROSTAR Fuerteventura Palace hotel and are delighted to read that we were able to match your expectations and that you had a “great winter break in the sun”.

Moreover, we thank you for pointing out our location, on the edge of the 25 km long beach of Jandia and near the picturesque town of Morro Jable with its wide array of dining and leisure options within easy reach.

At IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read that this was a pleasant aspect of your stay among us.

Last but not least, the passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.

Once more, thank you for making us your choice hotel when visiting Fuerteventura; we hope that you had a pleasant journey back home and remain at your entire disposal through our call center to help you choose your next IBEROSTAR destination within more than 100 hotels in the most beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Fuerteventura Palace

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Reviewed 13 February 2014

Mary booked this for us to get a bit of sun. Couldn't get an apartment so went for the hotel and it was good choice. Room was nice and bed is massive ! Need a bus to get to the other side. Food was really good and the amenities overall were first class. Gym and a a variety of classes and some pool and patio based activities. Staff were generally nice and helpful. 3€15 for a beer and a little more for wine. 3 Iberostar hotels on the one campus, right on the beach. Loads of sun loungers just as well as hotel was at least 90% German guests.

Room Tip: Although about an hour from the airport taking transfers is best option as week spent a day out in hills with hired car and not a lot worth seeing. Never saw one rural village worth stopping in.
  • Stayed: February 2014, travelled as a couple
    • Value
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1  Thank Drew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Fuerteventura Palace, responded to this reviewResponded 20 February 2014

Dear Drew,

Thank you for your lovely review regarding your recent visit to our IBEROSTAR Fuerteventura Palace; we are pleased to read that overall you had an enjoyable stay among us.

It is also very enjoyable to read you felt comfortable in the room we accommodated you in; our goal is to provide comfortable and spotless accommodations in unbeatable locations and we thank you for letting us know you were satisfied with yours.

Moreover, at IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as be able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us.

We also appreciate your kind words towards our staff, their kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Last but not least, at IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read that this was a pleasant aspect of your stay among us.

Once again, thank you for your time; we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Fuerteventura Palace

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