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“Lived up to our expectations.” 5 of 5 bubbles
Review of Iberostar Playa Gaviotas

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Iberostar Playa Gaviotas
Ranked #1 of 14 Hotels in Playa de Jandia
Certificate of Excellence
Portishead, United Kingdom
Level Contributor
183 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Lived up to our expectations.”
5 of 5 bubbles Reviewed 24 November 2013

We stayed at this hotel from 16th to 23rd November. Having stayed in Jandia twice in the last decade we knew what to expect in the resort.
Last time we stayed in the excellent Fuerteventura Palace, and whilst there we spotted the newer Gaviotas Playa Hotel which was completed in the year 2000.
When booking check that you are allocated this hotel on the beach and not the Gaviotas Park which is set further back, as they are linked in the brochures and the photos are somewhat misleading.
From a warm greeting at check in, we were allocated a Senior Suite, as requested by Rafael, who gave us an excellent first impression of the hotel.
Our suite was wonderful, on the 4th floor, it overlooks the beautiful beach and the constant sound of the sea is audible,drifting off to sleep at night hearing it was heaven!
As expected the room, and bathroom were clean and the maids work so hard to make it so and we loved the little quirky touches they arrange in the rooms. We also had an evening turndown service and the choccies were nice to nibble on the balcony last thing at night. Also the bathroom was checked and fresh towels were left if needed.
We have stayed at many hotels in the USA and Canada and this hotel is right up there with them, so thank you to the housekeeping team.
The bar staff also deserve praise for their excellent service , the fact that no cash is taken is a
good idea as the staff do not have to use tills and at busy times everyone is served so quickly.
We used the Corona Bar in the lunchtimes and evenings and it is beautifully situated on the 6th level and has a wonderful view over the sea and beach. Loved being there around 6pm to watch the sky changing colour as the Sun set.
The main Restaurant, Atlantico, is buffet service , as is the norm now in these large hotels. There is also an A la Carte smaller restaurant , reservations apply, but we did not use this as we were quite happy with the buffet. The evenings are very busy as would be expected, but at least there are no sittings arrangements and you can dine between 6pm and 9pm which is great as you can tailor your evening around this.
The restaurant staff are lovely, as you would expect from Iberostar. Can't remember all their names as we sat at various tables through the week, but the young lady called Ruth was exceptional in all ways in her friendliness, efficiency, and personified the aims of Iberostar in its high expectations of its staff. Ruth seemed to dash around the various bars and restaurant through the days, and I just hope they let her go home sometimes! Thank you Ruth ,I hope the management appreciates you, it was a pleasure to meet you.
The Animation Team is also excellent and the shows which they did were so enjoyable, especially the " Boogie Nights" evening, the dancing was so professional. The team leader Ray was also an exceptional member of the Iberostar staff.
We didn't join in any of the activities in the day as we preferred to go out walking on the beach and to the lovely little town of Morro Hable.
Maybe my only disappointment was that the Jacuzzi was available only in the upgraded Prestige area of the hotel , but the pools were lovely, and warmer in the early afternoons when the sun had done its work!
The only negative of our stay was our double bed, which was lovely and roomy but a bit hard for us. Maybe Iberostar could introduce the American style beds which are SO comfortable and luxurious.That said, we did sleep well most nights after our busy days enjoying ourselves !
The guests were mostly German people, but that never bothers us as we find they are not rowdy or unpleasant, and despite the amounts of free alcohol being consumed, we did not see anyone drunk, merely having a good time. Very refreshing for British people to see this. With my schoolgirl German I evening managed a few little chats with some people and found they were delighted that we were making an effort, and they also tried to speak English back to us.
So, to sum up, we had a perfect holiday, lucky weatherwise, lovely to be away from COLD Britain for a week. With a lovely hotel to enjoy, great Iberostar staff, good food, and plenty to do.
Thank you to all and we are left longing to return.
PS the coach transfer dropped us at the Gaviotas Park Hotel, despite our telling the driver that it was not the right hotel. Also picked up there for the Airport transfer. Obviously that is not the hotel's fault but something to point out to the Tour Company's Rep. It's not far to walk but a bit of a nuisance when you have luggage to carry. Note also that the British Reps operate only in the Gaviotas Park.

Room Tip: Worth paying for a sea view room if possible as the sound of the sea is as wonderful as the views.
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  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank jane j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Playa Gaviotas, responded to this review, 26 November 2013
Dear Jane,

First and foremost we thank you for your trust in our hotel chain for your holidays as well as for the time you spent to share your wonderful feedback on your stay at our IBEROSTAR Playa Gaviotas hotel, we are delighted to read that, once more, you thoroughly enjoyed your holidays with us.

We read your comment on the bed and lament not being informed about this during your stay as we would have looked for a solution, we do have at disposal softer top mattresses to place on the main one for those guest who prefer sleeping in a softer bed, for coming occasions please do not hesitate to contact our reception for whatever you may need to fully enjoy your holidays with us.

On the other hand, your enthusiasm for our staff is very much appreciated and will be a great source of motivation; we will certainly not fail to convey your very kind compliments to all of them and congratulate Ruth on your behalf for her commitment to go the extra mile and contribution to your wellbeing whilst staying among us.

Moreover, we greatly appreciate your praising comments on our buffet offer, the gastronomy being one of the prime pillars of our company, we are glad to read that this was a positive aspect of your stay.

Last but not least, we also thank you for your kind words towards our animation staff and for your highlight on the efforts of our housekeeping staff who strives to keep all our installations spotless at all times.

Thank you again for your time; it will be a real pleasure to welcome you back on your next trip to Fuerteventura, and please do not hesitate contact us beforehand to organize every detail of your stay.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Playa Gaviotas
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Wokingham
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 3 November 2013

We have just returned from spending a wonderfully restful half-term break at Playa Gaviotas.

Location: Perfect for beach lovers - We chose Jandia/Fuerteventura for the fabulous beach and reliable weather - we were not disappointed. As the purpose of the holiday was rest and relaxation we didn't venture far from the Hotel complex and beach during our stay. The beach is accessed directly from the hotel (although the steps might make this unsuitable for some) Jandia Beach is beautiful - huge stretches of sandy beach, be prepared for windy conditions at times - but this just makes the sea more fun for swimming! Sun loungers close to hotel for 4 euros per bed and 4 euros for parasol (Oct 2013).

Hotel Staff: We found the staff to be friendly, efficient and helpful throughout our stay. The majority of the guests are German, and therefore communication and entertainment in the Hotel favours this, as you would expect. If this offends you then this is not the resort/hotel for you! The Reception and Entertainment staff are clearly proficient in several languages, including English. Restaurant staff and cleaners clearly appreciate guests making the very small effort of greeting them in Spanish, although the restaurant staff will also be happy to try and help you in English if needed. (it surprises me the number of guests who do not seem to make the effort to at least say hello, please and thank you in the language of the country they are visiting!)

Restaurant: The extensive buffet style caters for a variety of european tastes. Some reviews say the food was repetitive, but I think this is unfair criticism. There is such a huge variety of food on offer at every meal that, of course, some elements are repeated daily, but every day there were also specials available. At breakfast there are continental breakfast items, cereals, breads, cheeses, yoghurts, hams, salads, fruits as well as freshly made omelettes, fritatta, scrambled eggs, fried eggs, bacon, small sausages, boiled eggs etc etc. At lunch and dinner certain items were available daily: pizzas, chips, burgers, canarian potatoes, extensive salads, hams, cheeses etc, and then daily specials - always several fish choices, often beautiful grilled large prawns, freshly grilled meats (beef steak/pork loin/veal steak/chicken, duck,), pasta choices, casserole type dishes - beef, fish etc. Yes, us English find the idea of sprouts at breakfast rather odd, but if you don't want it, just don't put it on your plate - simple!

Entertainment: We largely spent our days on the beach, and our evenings enjoying a leisurely dinner followed by a quiet drink at the bar, so had limited contact with the entertainment team. There did seem to be plenty on offer however for those wishing to take part - exercise classes, aqua Zumba etc, shuffle board, archery, shooting etc. We saw one show performed by the animation team and one by a visiting trio. The first was amusing and entertaining in a rather 'silly' way, the second highly skilled professional dance/magic etc - very impressive. The animation team were friendly and hard working, but not 'pushy' if you didn't want to join in.

Pools: Freeform pools were a bit cooler than expected! Certain rooms (additional cost) have access to additional small spa-type outdoor pools.

Room: We had a 'side sea view' room on the 4th floor (this is below the reception/restaurant/pool area). Our view was lovely. The room was clean, with an excellent, powerful shower over a large bath. Hot water was plentiful. Aircon was centrally controlled, and, as you would expect, turned off when balcony doors were open.

The beds were firm as others have reported. They were an unusual type of bed - a good deep but firm mattress on a hard base. We found the beds comfortable, our only problem was that the wheel locks didn't seem to work very well, and as a couple who prefer to share a double bed we didn't like finding our beds had drifted apart during the night! Other room furnishings were purely functional rather than luxurious/comfortable (wicker basket chairs with a thin seat cushion). These are my only negative criticisms of this hotel.

If you are after a holiday with a wonderful beach, reliable sunshine, friendly efficient staff and excellent food choice then Playa Gaviotas is definitely worth your consideration.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Kate G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Playa Gaviotas, responded to this review, 7 November 2013
Dear Kate,

Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Playa Gaviotas, We are pleased to read that overall you had an enjoyable time among us.

We took note of your comment related to the imperfection of your bed and lament not being informed about this during your stay as we could have intervened immediately by sending our maintenance team to have a check on the bed’s wheels, please do not hesitate to contact our reception for whatever you may need to fully enjoy your stay among us.

On the other hand, the passion for gastronomy being one of the prime pillars of our company we greatly appreciate your praising comments on our restaurant’s buffet offer; our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to taste the best of the local cuisine as well as the finest international delights.

Moreover, we are glad to hear that you felt well cared after by our staff throughout your stay and that you enjoyed the unbeatable location of our hotel, right on the seafront and with direct access to the limitless beach of Jandìa.

Once again, thank you for your visit and constructive critics, we hope that you had a pleasant journey back home and would be delighted to welcome you again in our IBEROSTAR hotels and resorts in the most beautiful destinations worldwide at your earliest convenience.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Playa Gaviotas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 24 October 2013

We had stayed at an Iberostar hotel before which was the reason we chose this hotel. Reading previous reviews we requested a sea view room on the 3rd floor, on arrival we were told this is reserved for families and VIP guests so we were given a 2nd floor room and was promised that this was a good room with a lovely sea view which we had to wait for about 2 hours although we arrived early afternoon. Although clean the furnishings in this room can be best described as 'well used' and was a little disappointing but the view was lovely. The next morning we enquired again about the VIP rooms and were told we could upgrade to the VIP rooms or a Superior Double room for an additional charge and were given a choice of 3 to look at. The room we settled on, 2235, was much better and larger and included a terrace area with Astro turf and a cabana bed & leading straight out to the pool and Jacuzzi area which are in a shared but quite private area (Prestige Star) well away from the main public pools and bars which suited us fine as we needed a quiet break. We got the impression this was a new thing at this hotel. I can't fault the food, there was plenty of choice both hot & cold, and the chefs at the grill will cook anything fresh and to your preference while you wait. We were amused but not surprised to find out that we were the only English guests staying at the time, the majority of the other guests being German(both rude & arrogant but sadly not unexpected). Any constructive criticism to make is that in the Prestige pool area there should be a bucket for wine and champagne also a better range of snacks as they do in the other bars. Overall a good stay and I would go again.

Room Tip: Rooms 2234 to 2237 would be my choice. But any room round to 2202 gives a lovely sea view if you do...
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  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Leaside24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Playa Gaviotas, responded to this review, 30 October 2013
Dear Guest,

First of all we would like to thank you for your trust in our company and for choosing our IBEROSTAR Playa Gaviotas hotel for your holidays in Fuerteventura as well as for the time and effort you spent to write your kind comments; we are pleased to read that overall you had an enjoyable stay among us.

We are glad to read your satisfaction with the upgraded room in the Star Prestige area of our hotel and took good note of your suggestions in order to enhance our guests’ experience among us.

We also appreciate your praising comments on our gastronomy offer as in IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Once again, thank you for your visit; we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Playa Gaviotas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 14 October 2013

Independent booking direct on line - shortly before leaving the UK we received an
Email asking us to select a room according to the grade paid for ( sea view),
received an email back confirming the room had been booked
On arrival we were given a different room that looked out onto the main
bar/restaurant and pool area! Tried to explain about pre booking
our room with the guy on reception but he wasnt interested
The sea could be seen to the left when on the balcony - not the sea view we had in mind !!
Hubby was also told long trousers to be warn at night time when dining.
Surprised then to see people in shorts, track suit bottoms, scruffy t shirts
more suitable to day/beach wear - not a problem for us - just wander
why reception weren't upfront about this? No electric plugs in the room
One available in the bathroom - what hassle! Beds awful, flat wooden base with flat
Hard mattress impossible to get comfortable. 3 pillows so tough luck if you both want 2.
Tacky white plastic table and chairs on balcony (seen better days).
Food primarily aimed at German guests, repetitive and lacking choice, sprouts and cauliflower
For breakfast!! Not really a restaurant more of a cafe set up selfserve - waiting and serving staff
Efficient and friendly, sadly the hot self serve food was only warm and at times cold, but plenty of it. Wines on offer the same repetitive - ok but nothing special. Would have thought
A group of Iberostar's standing can surely come up with a better system
than the demeaning wristband system for identyfying sittings, why not
use the keycard- especially since no one was checking on
entrance to the dining room. Location ok for a relaxing
break in the sun and a nice beach nothing else to do though.
Stayed in many places throughout the world- very disapointed with
Iberostar will not stay with them again don't live up to their claims at this hotel.
I do not rate this as 4 star, and despite several reviews about the beds
their comments that they value feedback and take it on board seem
somwhat insincere as they haven't done anything about them,
Got the impression that they were going through the motions
not really bothered with the reality of what they were offering - complacent.

  • Stayed October 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Travellerb77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Playa Gaviotas, responded to this review, 16 October 2013
Dear Guest,

First of all we would like to thank you for choosing our IBEROSTAR Playa Gaviotas hotel for your holidays in Fuerteventura and for the time and effort you spent to share your personal feelings about your stay as we highly value our guests’ feedback which makes us aware of the improvements we may make to enhance their experience among us.

We deeply lament reading your disappointment with the room we accommodated you in, however we would like to point out that the rooms’ allocation is made in accordance with the booking we receive and your reservation was for a sea side view room; as we feel very sorry to hear that you weren’t satisfied on this occasion, we invite you for any future holiday planning to contact our call center where we can offer you a personalized booking guidance and give you all the relevant information for you to choose the destination, hotel and accommodation type and services that best fit your holiday needs and wishes for you to fully enjoy your holidays with IBEROSTAR; we also would like to point out that on our website and brochure it is specified that the restaurant is on buffet style and not with table service.

Related to the wristbands, they help us identify guests within the different boards that range from B&B, Half Board, Full Board, All Inclusive…. to see if guests are in permitted areas or if there are unauthorized people on the property; Moreover we would like to point out that at the entrance of the restaurant there is always the Maître and the Hotel Manager or Assistant Manager to greet our guests.

We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests, furthermore as our clientele is international, our breakfast buffet offers a wide variety of hot and cold dishes including cooked vegetables to please all palates.

On the other hand, we are grateful for your kind words towards our waiting staff, their kindness and helpfulness being our hotel's main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.
Please rest assured that we take in consideration the feedback of our guests to improve in our daily services, our main goal being to guarantee complete guests’ satisfaction.

Once again, thank you very much for your visit; we hope that you had a pleasant journey back home and to have the pleasure of serving you again in our IBEROSTAR hotels in the most beautiful destinations worldwide, ensuring you in advance of our utmost care and dedication to offer you a very enjoyable stay among us.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Playa Gaviotas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 2 October 2013

Very enjoyable stay. Hotel is a 2 hr trip south from airport so had arranged a bus transfer prior to departure via Monach airline which we traveled with which was very good value at £22 each return ! Hotel is right on the beach and our room was less than 100yds from the beach with its fabulous white sand and turquoise sea The beach goes on for miles and my husband and I walked for 2 1/2 hrs one morning and there was still beach as far as you could see. You will see quite a few nudists but they are nearly all elderly or very elderly and not a problem except perhaps it you had children with you . The staff at the hotel are very friendly and welcoming and the food is very good .If one was being critical one could say that the dining room is a bit like a canteen but the place is spotless and we like to eat healthily and we were very satisfied with the choice of foods especially the seafood and fish which is always in plentiful supply. The vast majority of the guests are German
There is a gentle breeze at the beach which is very welcome as around the hotel pool was very hot so we avoided that and walked for hrs every day which kept us fit and healthy as well as enjoying good food. So if you like a beach holiday with the opportunity to walk for miles and even surf like some did with a hotel right on the beach which provides good food then this would fit the bill. The beds are certainly firm but not a problem I think .We would probably return due to its location .There are perhaps fancier hotels around but are more inland but location sells this hotel

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank labrador499520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 16 September 2013

It was our 2nd stay in Fuerteventura: first time we stayed at Iberostar Fuerteventura Palace, this time we decided to stay at Iberostar Gaviotas. We had great time in general and everything was really nice: the food, the beautiful Jandia beach, the turquoise sea. We booked a recently renovated suit with the sea view which was great. The only negative point were the so-called StarFriends who tried to entertain the guests but were pretty annoying to people like us who didn’t need it. The annoyance of this was multiplied by the fact they spoke German to everybody as if it was a resort in Germany. I don’t have anything against German speaking guests as it’s nice to speak a language the majority doesn’t understand but I found these StarFriends particularly irritating. On the contrary, the kitchen staff and cooks were really friendly and tried to reply in French which was nice. Have nothing to say about the sun beds as we preferred to go the beach instead of staying basically inside the hotel. Neither about the concerts and other entertainment. Our room was cleaned daily although not as meticulously as in Fuerteventura Palace. Beds were ok although pity it wasn’t a 2 persons bed, we always had an impression we slept separately. Bath robes were really uncomfortable and scratchy. In overall, it’s a nice All-In hotel with great location.

Room Tip: Renovated room with the sea view if possible, really worth it.
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  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ekaterina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 11 September 2013

We stayed at an Iberostar last year and enjoyed an amazing holiday. Top review Albufera Playa.
Really disappointed this year. The beds were so uncomfortable I am now in physio to solve a neck,shoulder issue and bad leg,hip and I am usually fit and healthy! Such a shame, tried folding blankets under the sheet. The maids were very helpful and did their best to make the beds comfortable but it was awful. Please please please hotel managers/ staff change your mattresses!
Positives were, great food, fantastic entertainment team and kids club, nice gym, no shortage of beds poolside as long as you are an early riser. just such a shame about the beds. It has put me off Iberostar which is such a shame as I thought they were a brand I could trust for a good holiday.

Room Tip: Beware the beds unbearably uncomfortable
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  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MrsOsborne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Playa Gaviotas, responded to this review, 17 September 2013
Dear Guest,

Although we deeply lament to read your disappointment on your recent stay at our IBEROSTAR Playa Gaviotas hotel, we thank you for selecting once more one of our hotels for your holidays and for the time you spent to share your impressions so we can take your vision into account to improve in our daily services and offer great holidays to all our guests, which ultimately is the goal of IBEROSTAR.

We are sorry to hear that you didn´t find your bed comfortable and will try to find out what failed to correct that situation as guaranteeing a satisfying night rest to our guests is one of our top priorities.

On the other hand we thank you for pointing out our animation team, they do their best to involve our guests of all ages into the many leisure and sport activities throughout the day, we are glad to hear that they contributed to your wellbeing whilst staying among us.

Last but not least, we are proud to hear that you appreciated the efforts of our professional chefs who daily strive to offer a wide variety of local and international delights in order to please all palates, the gastronomy being one of the prime pillars of our company we are very glad to hear that this was a positive aspect of your stay.

We sincerely hope that you are totally recovered at this time and would be enchanted to accommodate you again in our hotels worldwide ensuring you in advance of our utmost care and dedication.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Playa Gaviotas

Property: Iberostar Playa Gaviotas
Address: Peatonal Gaviotas S/N, 35626 Playa de Jandia, Pajara, Fuerteventura, Spain
Phone Number:
Region: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Playa de Jandia
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Playa de Jandia
#1 Romantic Hotel in Playa de Jandia
#1 Top resorts Hotel in Playa de Jandia
#1 On the Beach Hotel in Playa de Jandia
#2 Family Hotel in Playa de Jandia
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Playa Gaviotas 4*
Number of rooms: 355
Official Description (provided by the hotel):
The IBEROSTAR Playa Gaviotas hotel is an all-inclusive Spa Hotel in Fuerteventura, right on the beach of Playa de Jandia. This 4-star hotel with spa, gastronomy and sports is specially designed for families and couples. This modern hotel overlooking the ocean in Playa Jandia has all the ingredients for enjoying an unforgettable holiday in Fuerteventura: an environment of great beauty, relaxation and fun in equal parts, exquisite Canarian gastronomy and spacious, comfortable rooms. If you want to have a real luxury holiday in Fuerteventura, try the Star Prestige new area for guests over 16, offering wonderful rooms and exclusive services. Star Prestige: Discover our new area and get exclusive services and lots of benefits. Book your room at the Star Prestige new area and get personalised service, refurbished rooms facing the sea and the beach in Jandía, high-end beds, premium amenities in the room, pool, whirlpool tub and sunbathing area by the seafront promenade affording amazing views, chill-out terrace with loungers and Balinese beds for rooms with direct access to the Star Prestige sunbathing area. Exclusive fitness room, open bar serving beverages and fruit all day long, free Wi-Fi, VIP Prestige room to read newspapers, have a drink or watch TV (flat screen), late check-out for free (subject to availability). A paradise for families. The IBEROSTAR Playa Gaviotas hotel is designed for the entire family with an entertainment program for children, adolescents and adults. Younger children will enjoy the various activities organized at the Mini-Club, Maxi-Club and Teenieclub, while the adults will have a great time in the Bowling Bar New spa sensations. This spa hotel in Playa Jandia offers guests an exclusive SPA Sensations: a spa with Jacuzzi, beauty and treatment centre is the perfect place to disconnect from the world in Fuerteventura. Developed from ancient Asian techniques and traditions, this relaxing place invites you to discover a new world of experiences and sensations. Excellent gastronomy. The IBEROSTAR Playa Gaviotas is a culinary resort prized for its quality cuisine. In any of the bars and restaurants of this Playa de Jandia resort you can enjoy the pleasures of exquisite domestic and international cuisine. Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to three devices – to use during your stay. ... more   less 
Reservation Options:
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Also Known As:
Iberostar Playa Gaviotas Hotel Playa De Jandia
Iberostar Playa De Jandia
Iberostar Hotel Playa Gaviotas
Iberostar Playa Gaviotas Playa De Jandia, Fuerteventura

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