Nice clean modern hotel. Decent food: if you're looking for 5* food you should pay 5* prices!
Excellent friendly staff
Good WIFI coverage
Would definitely recommend
Pools not heated
Family suite not big enough for 3 adults & 2 children
8.30 Children's disco too late for our boys (and maybe childless couples!)
Thomas Cook were absolutely awful at helping us with our trip: no help getting on/off plane with sleeping toddler plus bags and then on arrival in lanzarote we were sent to the bus pick-up by one of half a dozen reps to find no bus or a rep. We sat in the heat for over an hour before a rep turned up to tell us the bus had gone without us. No apology; just a mumbled pass-the-buck-onto the bus driver. We got ushered to a different stance past a group of reps who were chatting amongst themselves and having a good laugh. They would do well to review their procedures and could make a start by checking names of passengers off against a list because they "don't do this anymore" for whatever reason!!
In conclusion: lovely hotel but book it direct without the middle men!
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- Also Known As:
- HD Beach Resort Lanzarote/Costa Teguise