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“Could be better”
Review of HD Beach Resort

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HD Beach Resort
Ranked #3 of 38 Hotels in Costa Teguise
Certificate of Excellence
Reviewed 17 July 2014

Can I start with the good points first. Rooms were first class plenty of room,large bathroom with walk in shower plus a separate bedroom and rooms cleaned regularly. Food was very good with plenty of choice. The swimming pool area good and you didn't have to get up early to reserve your sun bed plenty available. The staff were very friendly and helpful. The bad points it's like a maze even with the map you are given at reception you have a job to find your room, theres no one to help so it's fend for yourself you will find it eventually. The lifts are terrible often breaking down and very slow. The first night me and my wife got stuck in the lift we pressed the alarm button but no one came to help I had to force the door open myself to get out, no way would my wife be able to do it herself. I complained at reception but they were unaware of the problem. No apology. The all inclusive drinks option is very poor with not many local brands to choose from and the beer cups well it would take four cups for one pint everyone trying to get the bigger coca cola cups when they were available. Night-time entertainment very poor mainly catering for the children's entertainment which went on till late. Not even a separate lounge area to get away from the constant noise. Catered mainly for Germans it seems. Wi-fi hit and miss and Italian restaurant, I would'nt bother. This hotel could be very good if better entertainment for everyone not just Germans,lifts were more reliable,bigger beer glasses and a map that everyone can understand to find their rooms.

  • Stayed: June 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank PeterboroughGringo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hdhotels01, Gerente at HD Beach Resort, responded to this reviewResponded 30 July 2014
Google Translation

Estimado Cliente,

Primero de todo, la dirección del hotel le pide disculpas por las molestias ocasionadas durante sus vacaciones. El problema de los asesores ha sido ya reportado a nuestros corporativos técnicos y esperamos no volver a tener problemas con ellos.
Actualmente, el equipo de animación ha sido reforzado con más miembros para poder realizar un programa de actividades más amplio y con más shows profesionales.
El equipo de HD Beach Resort le da las gracias por todos sus comentarios de mejoras y esperamos que vuelva a confiar en nosotros para futuras vacaciones en las Islas Canarias.

Atentamente,

Manuel González
Director

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1,550 - 1,556 of 2,309 reviews

Reviewed 16 July 2014

Just back today from a very enjoyable week spent at the HD Beach Resort Hotel, it was a treat for my Daughters 40th Birthday, there were 4 off us in to 2 junior suits.On arrivel we were upgraded to 2 sea view and free use of the spa area.
my grandson had a great time with the all inclusive food, drink and facilities, and so did we.
The food in the hotel was the best we have had at any hotel so fare, the suits were massive
and always keep immaculate by the staff.
We found the staff throughout the hotel were very helpful .



Stayed: July 2014, travelled with family
4  Thank pthough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hdhotels01, Gerente at HD Beach Resort, responded to this reviewResponded 30 July 2014
Google Translation

Estimados clientes,

Le agradecemos que hayan elegido el HD Beach Resort para disfrutar de sus vacaciones en familia. Además apreciamos sus comentarios. Esta es nuestra principal herramienta para mejorar cada día. Todo el equipo del hotel le espera ver pronto en nuestras instalaciones.

Atentamente,

Manuel González
Director

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Reviewed 13 July 2014 via mobile

We had a great time here. Hotel is very close to shops and bars. The staff we very friendly and could not do enough to help us. The kids disco was very good and although our daughter was not old enough for the kids club you could tell how much fun they was having. We would defiantly stop here again. The only downside would be the Italian restaurant. As you can only go once a week we expected something different but would rather have gone to the main restaurant instead. Food was very good and never had to wait to get a drink in the hotel.

Stayed: June 2014
4  Thank Will B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hdhotels01, Gerente at HD Beach Resort, responded to this reviewResponded 30 July 2014
Google Translation

Estimado Cliente,

El personal del HD Beach Resort le agradece de antemano su confianza en HD Hotels para disfrutar de sus vacaciones. Sus comentarios son fundamentales en nuestro plan de mejoras. Con respecto a nuestro Rest. Italiano estamos realizando cambios para mejorar en la calidad ofertada.
El personal del hotel le espera ver pronto a usted y a su familia de nuevo por el hotel para que pueda disfrutar de nuestras mejoras realizadas.

Saludos cordiales,

Manuel González
Director

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Reviewed 11 July 2014 via mobile

Went with my fiancé to Lanzarote on the 15th of June, neither of us had been to Lanzarote before. It was the best holiday both of us have had. Such a unreal gorgeous holiday in the perfect location right on the beach front, few supermarkets very close and 5-10 walk from bars, shops and restaurants there's lots of English bars witch is great for British people. The hotel is beautiful and clean and the spa is a very big bonus! Always free sunbeds by the pool. The food is really good! The only downsides are the pool outside is freezing!! And the waterpark is appalling. But it was such a great holiday would definitely recommend. Also it's a good idea to catch a bus down to puto del carmen where u can go jet skiing ect. And the buggying on the sand dunes is sooo much fun!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Bowenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hdhotels01, Gerente at HD Beach Resort, responded to this reviewResponded 4 August 2014
Google Translation

Estimados clientes,

Le agradecemos que hayan elegido el HD Beach Resort para disfrutar de sus vacaciones en familia. Además apreciamos sus comentarios. Esta es nuestra principal herramienta para mejorar cada día. Las piscinas en verano no están climatizadas pero estamos estudiando la posibilidad de aumentar un poco las temperaturas para mejorar el confort de nuestros clientes.
Todo el equipo del hotel le espera ver pronto en nuestras instalaciones. No olvide contactar con nosotros para preparar sus proximas vacaciones(mgonzalez@hdhotels.com).

Atentamente,

Manuel González
Director

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Reviewed 10 July 2014

Stayed here on 29th June for 7 nights. Staff at the hotel were very helpful, and we were 'wowed' by the quality of the hotel and facilities. We were all inclusive, but only ate breakfast and lunch in the hotel, as we enjoyed walking the short distance to the town in the evenings to look in shops and eat in the wonderful variety of restaurants!! The pool was very clean, and only cold when you first get in but then it is fine. There was never a shortage of sunloungers, and some in the shade too. I did not realise how windy it is in Lanzarote, but it means you don't feel the heat quite so badly, and i think the rep said they do call it 'Breezy Teguise!'. The only disappointment of the holiday was the hotel's italian restaurant which we booked for, but were not impressed with the quality of the food, and wished we had eaten out in the town again. One restaurant to steer clear of is Pablo's/Canaria International (white and green building in the town centre)...we had an awful awful meal there and the staff were pretty rude! We would recommend a visit to the hotel spa, we booked a 90 Euro treatment for 2 people (massage, facial, jacuzzi and champagne) and loved every minute of it!! You can also use the jacuzzi for 5 Euros each per day. I would definitely come back to the HD Beach Resort or try another HD hotel, and could not fault Thomas Cook either.

Room Tip: We did not request a sea view, but were given one!! Had room 333 which was perfect.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank bc1606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hdhotels01, Gerente at HD Beach Resort, responded to this reviewResponded 4 August 2014
Google Translation

Estimado Cliente,

El personal del HD Beach Resort le agradece de antemano su confianza en HD Hotels para disfrutar de sus vacaciones. Sus comentarios son fundamentales en nuestro plan de mejoras, y por ello le comunico que actualmente estamos realizando cambios para mejorar la carta de nuestro restaurante italiano.
El personal del hotel le espera ver pronto para que pueda disfrutar de nuestras mejoras realizadas.

Saludos cordiales,

Manuel González
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014 via mobile

Just returned from a great 11 night stay at the HD Beach Resort.

We arrived at around 12.30 and were told our room would not be available until nearer 2pm as this is when check-in begins. We were told to dump our cases and head for some lunch, having not eaten since 8pm the previous day this suited us all great!!

We finished lunch about an hour later and were shown to our room. This is why I dropped a Star when rating BE WARNED if you have booked a Suite with the hotel it is not a Junior Suite with an additional separate bedroom as per website, there is a separate bedroom but NO beds in the main living area, this meant we had 2 adults in the bedroom and 1 adult and a child sleeping on a couch and a pull out bed not the twin beds that we expected. This meant 2 of us had no area to get dressed, no privacy and during the day if we wanted to sit on the couch we were essentially sitting on somone elses bed as it was made up as a bed. The room is simply not suitable/big enough for 3 adults and a child (14 years old).

However putting that aside the food was fantastic a wide variety every night and never the same thing two days running. Lovely fresh coldmeat and salad every lunchtime too.

The evening entertainment could do with improving, however the amazing cocktails made it easier to handle. Contrary to other reviews there are several other seating areas outwith the main bar however they could be doing with an adult only designated area for the evening.

Pools are cold but fine once you are in! Suck it up and jump in!

The hotel is very modern and clean, fresh towels every day and bedding changed every 2/3 days.

All staff extremely friendly and both restaurant and hotel manager present almost every day.

Would defo return would just book an extra room next time.

Stayed: July 2014, travelled with friends
3  Thank LisaMc90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hdhotels01, Gerente at HD Beach Resort, responded to this reviewResponded 5 August 2014
Google Translation

Estimado Cliente,

El personal del HD Beach Resort le agradece de antemano su confianza en HD Hotels para disfrutar de sus vacaciones. Sus comentarios son fundamentales en nuestro plan de mejoras, y por ello le comunico que actualmente hemos inaugurado un nuevo Lounge Bar(Only Adult) en la terraza del restaurante Italiano, en donde nuestros clientes pueden disfrutar de nuestra amplia gama de bebidas desde las 20:00-00:00.

Lamentamos el mal entendido en la tipología de las habitaciones. Nuestro departamento de comercial está enviando información a todos los canales de venta para que no se vuelvan a producir sorpresas de este tipo.

Con respecto a nuestro equipo de animación le comunico que lo hemos reforzado con dos integrantes más. Esto nos ayuda a dar una mayor cantidad de actividades.

El personal del hotel le espera ver pronto a usted y a su familia de nuevo por el hotel para que pueda disfrutar de nuestras mejoras realizadas.

Saludos cordiales,

Manuel González
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

The hotel was great. As most people have said about leaving on the 22nd of May (as my family of 3 adults and 1 child did) it was a 'freak week' (as the rep Hazel was saying!) We stayed there for a week. On the journey back from the airport, we were last to get off and with out realizing we left our bag of important documents inside and we then flagged the coach down but he didn't even look, which wasn't the hotels fault. But we all came in to the reception whilst one of the adults in our group tried (and failed) to contact the coach agencies. Erik, a man at the reception was very helpful and told myself and my dad (the owner of the bag) to go to the airport where, the bag was!! My daughter was pleased and drew Erik a picture!
The hotel is great for people who like peace and cats as in the quite area, where you can help yourselves to drinks and savoury things, there is a cat kennel (in the outside bit) which 3 toms and 1 lady cat live. At breakfast my daughter would grab some food and wrap them up in paper and when we were finished she would feed the cats as we were the main ones who used the area so all they had was a dry bowl, which gets filled later in the afternoon and some cat biscuits!

The hotel can just improve in one thing: THE POOL HEATING!! out of our week my daughter and I, you LOVE swimming only went in once as it was so cold!!

We had a perfect room, as my daughter and I shared a room with a conjoining door to my parents. We had a sea view, and the lift had a window with a sea view. it was nice looking at the sea, but we didn't go in as we had strong winds that whipped up the sand which got every where (I recently opened the sun cream we took on holiday and it was covered in sand!).

Overall it was In a great location, and my daughter said it was the best holiday she has ever went on!

Room Tip: if you go to the highest level (no. 3) the will be no noise from above but a bit from the sides, als...
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  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Georgia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hdhotels01, Gerente at HD Beach Resort, responded to this reviewResponded 5 August 2014
Google Translation

Estimados Clientes,

Les agradecemos de antemano la confianza depositada en nuestra cadena para disfrutar de sus vacaciones en Lanzarote. El personal del HD Beach Resort le espera verles pronto de nuevo por el hotel.

Saludos cordiales,

Manuel González
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HD Beach Resort

Address: Avda. Islas Canarias, s/n, 35508 Costa Teguise, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Costa Teguise
#2 Spa Hotel in Costa Teguise
#3 Luxury Hotel in Costa Teguise
#3 Romantic Hotel in Costa Teguise
#5 Family Hotel in Costa Teguise
Price Range: £115 - £318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — HD Beach Resort 4*
Number of rooms: 31
Reservation Options:
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Also Known As:
HD Beach Resort Lanzarote/Costa Teguise

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