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Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
Costa Teguise, Lanzarote, Canary Islands

Reviews from our community

Average - based on 1 review
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Reviews from our community

Bridget S
Peak District, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 February 2017 for a stay in January 2017

The location was not as described on the advert, it was much further from the centre than we wanted. We are regular visitors to Costa Teguise, so we knew the shortcuts & easier ways to reach the centre. There were local bars, restaurants & supermarkets within 10 mins walk & the seafront was 5 mins away, although you had a bit more of a walk to reach the nearest beach.
We had a very unfortunate arrival experience as the key to the main complex was not in the key box as expected & we had to contact the owner to come & help us gain entry. Unfortunately he was at the other end of the island & we had to wait over 2 hours for him to arrive. On arrival he was brilliant & couldn't do enough for us. As to whose fault the omission of the key remains unknown, but the owner's (Santiago) attitude was far better than the agents. They had not kept in touch with us from booking to departure. We had to email them asking all the questions, they said they'd sent us a map of the complex, ie entry gate, location of apartment within the complex. None of which we received. Due to the complex being half unused, there was no one around to ask, so if you want a quite stay away from it all it is excellent, but there are no facilities in the complex although the apartment is only a stride away from the lovely quite pool, which we had to ourselves all week!!
As far as the apartment, it was like brand new & had everything you needed, although the WiFi did stop working half way through our stay, but hey ho, we were on holiday! We would use the apartment again but would probably try & book direct with the owner rather than through the agents!!!

Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Feb 2017
Hi Bridget,
We regret that you had no good stay and the unfortunate mistake of the owner with the key. He tried to solve the problem as quickly as possible and he also apologized to us.
We were in contact with you during your reservation, before your arrival and during your stay. This is confirmed by our 7 messages sent to you. Including all the indications, passwords to open the doors, boxes, etc.
And now on your departure we are also available to respond to your comment.
We send photos of the entrances and details of the complex to the email that appears in your contact. Maybe you should look in spam mail if it is there.
Regarding the location of the apartment: You already knew the exact address because we talked about that. Avenida del Mar, number 20. Complejo Playa Roca
We also feel your displeasure. And we are always available for any incidence.
Thank you
Best Regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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