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“Needs Tweeking”

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Hotel Grand Teguise Playa
Ranked #12 of 38 Hotels in Costa Teguise
Certificate of Excellence
Doncaster, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Needs Tweeking”
Reviewed 21 December 2012

I agree with all the other reviews so I will give you the small details - 3 star not 4 - great position lots of beds round pool - we went half board and felt we were paying for the all inclusive guests, the drinks were very steep, 3.50 euros for 33cl San Miguel that makes it about £8.40 for a litre, 2.50 euros for a small plastic cup of draught beer round the pool, 6.50 euros for a brandy with coffee at the evening bar, go AI or drink at Erics bar across the road, 2 euros for large beer.we were on 5th floor great but the smell from corridor and in room was upsetting told reception but all they did was spray, room itself was good, old type tele so not very good for childrens entertainment at night 36 channels in foreign language 2 in english world news, no tea making facilities, safe was 2.50 euros per day, good bath with shower, plenty of bath and shampoo soap, hairdryer. plenty of coat hangers, and drawer space, bed was hard for me but ok for wife so I asked for extra blanket and folded this and put it under bed sheet, sorted, sun on balcony all day.
Restuarant in hotel, no problem, every thing and more if needed.
Beach is very good but would probably be packed in summer,beach bed with brolly was 10 euros, very safe sea for kids with sand going right into the water, take snorkel and small flippers to see the very colourful fish, some lovely walks on sea front, right takes you along a quite promonade, left takes you to main beach and bars, if you come out of hotel go left and take 2nd right on main road there is a nice square where there is live music and lots of nice bars.
All in all great holiday and would go back to same hotel again.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank EDWARDO187067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this review, 12 June 2016
Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely,
Laura Diaz - Deputy Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,075 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,155)
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English first
Hartlepool, United Kingdom
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 17 December 2012

Our first stay since hotel taken over by Be Live,
The best asset remains, the staff.
9th to 16th Dec 2012 was our 6th stay at the hotel and will likely not be our last.
The location is stunning, I'd always try for upper room pool view. The sun rises and sunsets can be stunning and balconies get sun most of the day.
Food is a bit predicable and is buffet service, this time we stayed B&B, there are plenty of good eating places around. Also from a change for breakfast, or if your room only, Eriks across the road is very good well priced start to the day.
The lobby bar area is cool throughout the day and a very pleasant place for an evening drink.
On this visit the hotel was having a problem with hot water supply to a number of rooms. This was dealt with with a room move in a reasonable time.
We would not stay in another hotel in Costa Teguise.

Room Tip: Go for upper floor, 5th/6th floor, for great views
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this review, 12 June 2016
Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely,
Laura Diaz - Deputy Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kiev, Ukraine
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 December 2012

I had a rest in this hotel on January 2012. It was a pleasent time, I liked this hotel very much. I had AI: breckfests, lunches and dinners were super, big choice and everything was very tasty. It was wanderful atmosphere in lobby: water and live fishes, it was incretible. Most rooms have ocaen view. Will turn there again!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Anastasiya Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this review, 12 June 2016
Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely,
Laura Diaz - Deputy Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luton, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 December 2012

This hotel is not 4 star. The location and reception area are good, but the rest of the hotel is tired, the carpet is tatty and we had a sewage smell outside our room. this was our honeymoon and after a meal on the arrival night I was very ill. I was treated by the hotel doctor for two days, she ensured she received payment before she spoke to me, the patient. I was then taken to hospital by ambulance on the third day, where we stayed for the next four days. we spent 800 euro's on medicine and hospital fees which we hope to claim back from our insurance. we were fully inclusive and did not have any more cash. We needed 30 euros cash to pay the taxi from the hospital which reception gave us as we had no more euro's. When we checked out they had put it on the bill. No-one from the hotel contacted us during hospitalization time. We were really disappointed with this holiday which was after all our honeymoon.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Sue O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this review, 12 June 2016
Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely,
Laura Diaz - Deputy Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wales uk
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 7 December 2012

We stayed at this hotel for 2 weeks end of Nov on half board and found it better than expected after reading some of the reviews.

Reception staff were very friendly and helpful and we got a room where we asked for, central, high floor, near lift - it was a bit noisy when the entertainment was on but there is an inner door to shut which cut out a lot of it.The room was rather dated and old- one of the chairs collapsed when my partner sat on it - but very clean and everything worked, with a nice balcony for sitting in the sun looking at the beautiful views. Bathroom was ok, clean, plenty of hot water which did run orange some of the time!

As has been stated, the corridors and carpets were past their best, but this didn't worry us just passing back and fore. The hotel was busy redecorating the main atrium so perhaps improvements are in hand.

The best thing about this hotel, along with the friendly staff, is the position - right across the promenade is a small beach and bay - people were out swimming at 7.00am in the morning!
This promenade runs in either direction around the coast, nice and flat, so we could walk a good distance.

The thing that lets this hotel down is the quality of the food - it was very poor. I know we didn't pay a lot to stay here so I don't suppose we could expect better for the price. Sometimes we had lunch instead of dinner and went out to eat in the evening, there is plenty of choice from cheap to expensive.

All in all, we would stay here again but perhaps book B and B, if the food had been better I would have given it 4 stars.

Room Tip: Email hotel before you go and they will try and give you what you ask for
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank VALERIE W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this review, 12 June 2016
Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely,
Laura Diaz - Deputy Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
huddersfield england
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 7 December 2012

stayed here with my wife on 27 nov 2012 for 1 week,great location on the seafront.reception staff very helpfull and pleasant in fact all the staff were great,our motto is treat people how you want to be treated and they will treat you the same and it always works for us.lovely room with a fantastic sea view from the balcony,room cleaned every day,food was realy good with a wide selection every day,something for everyone.drinks quality good and waiter service in the bar at night although we preferred to sit at the bar.realy would recomend this hotel for a relaxing stay,pools are seawater and cold but we prefer them that way,entertainment team very friendly and not pushy like some are if you dont want to join in then thats ok.close to lots of bars and restaurants if you want to venture out.the only down side was the entertainment at night the stage was in a poor place with people sat behind the stage and the way the room was set up you had a job to see the acts unless you were sat directly in front of the stage where seating was limited and if you were on the revolving floor half the time you couldnt see the stage at all,the acoustics were bad as the room is so big and the ceiling so high in my view this room is totally unsuitable for a entertainment area,but all in all a great hotel and would definitly stay here again.

Room Tip: top floors are best
See more room tips
  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank steveyboy1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this review, 12 June 2016
Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely,
Laura Diaz - Deputy Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 6 December 2012

Visited this hotel with wife and 13 year old son August 2012. Yes some of the public areas need a new carpet and some a lick of paint, but this certainly did not put us off having a fantastic family holiday. Went 2 weeks all inclusive, the food is great and loads of it, the bbq in the afternoon is particularly good with plenty sardines and meat. Get a spot outside for maximum enjoyment! The staff couldn't do enough for you and once we got to know them, we didn't need to ask for drinks they were just there! Pool area great, so much so we didn't even venture onto the beach [about 10 yards away] once! The entertainment team were fantastic very friendly and encouraging participation which both my son and wife loved. evening entertainment sometimes a bit naff, but then it was always a good laugh!! even if for the wrong reasons! Food was that good and plentiful we only ventured out once and that was for an Indian at the Amber11 opposite which was really good. Overall fantastic value for money, great staff making for a great holiday will come back again.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Steve E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this review, 12 June 2016
Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely,
Laura Diaz - Deputy Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Grand Teguise Playa

Property: Hotel Grand Teguise Playa
Address: Avda. del Jablillo, s/n, 35508 Costa Teguise, Lanzarote, Spain (Formerly Be Live Experience Grand Teguise Playa)
Region: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Costa Teguise
#7 On the Beach Hotel in Costa Teguise
#8 Luxury Hotel in Costa Teguise
#9 Family Hotel in Costa Teguise
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Grand Teguise Playa 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Grand Teguise Playa Hotel is a hotel resort in Costa Teguise. Located in El Jablillo's coastline, this beach hotel is specially designed for couples and families with children who want to spend magical under excellent weather conditions at the Canary Islands. Common areas and Superior rooms have been recently renovated in order to offer to its guests more confort and quality during their stay. Rooms with balcony or terrace and spectacular sea views. For those who loves to play golf, The Be Live Experience Grand Teguise Playa Hotel holds agreements with the two existing golf courts in Lanzarote: the Lanzarote Golf and the Costa Teguise Golf. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 
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Also Known As:
Occidental Grand Teguise Playa Costa
Occidental Teguise Playa
Occidental Grand Teguise Playa Hotel
Occidental Hotel Lanzarote
Hotel Grand Teguise Playa Lanzarote/Costa Teguise

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