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“Disappointing holiday. Poor service. All inclusive!!?”
Review of BlueBay Lanzarote

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BlueBay Lanzarote
Ranked #21 of 38 Hotels in Costa Teguise
London, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Disappointing holiday. Poor service. All inclusive!!?”
Reviewed 22 November 2013 via mobile

Not the best start for a couple of OAP's when told we had been given a 3rd floor apartment and although there was no lifts, there was no help to carry luggage. It didn't make any difference even when told that we had health issues regarding breathing.

I do not know how previous guests can say the food was of a good quality or even satisfactory. Even the basics of washing baked potatoes before wrapping in baco foil was not done. You open the foil and end up with dirty gritty water on your plate. The amount of cheap grade oil used for cooking food at the service point was unbelievable.
The dishes were repetitious. Desserts on an evening consisted mainly of children style foods. ie jelly, ice cream blancmanges of different flavours, heaped angel delight type dishes and rice puddings. For hot desserts it was invariably a bread and butter type of pudding. There was an occasional pastry flan type dish that was always soggy. Not a normal characteristic for puff pastry.
The main meat for 5 consecutive nights was pork. Vegetables were always insipid tasteless and overcooked. The same could be said of the pasta dishes. Sauces for those dishes were also tasteless.
Only took cereals one morning. Enough said, they were the cheapest most tasteless you could possibly buy could go on for ever about the low quality and standard of the food, but I think sufficient has been said.
The waiting staff were surly with most guests unless those guests were either Spanish or tipping. The exception to the rule was Lola at the poolside bar who was always happy and helpful to all guests
Reception staff very helpful in directing people to places and locations
Only very basic room service. Beds made and towels changed. But not on Saturdays
The WiFi issue in the resort left a lot to be desired. Firstly I feel that WiFi availability should be accepted as the norm and not used as a cash cow to fleece people who have paid good money for the holiday. But to add insult to the service you had to pay for, you were offered 2 options. Normal for a higher price than you would pay anywhere else or the premium service for an even more exorbitant rate. Not only are the costs high but you have to pay separately for each piece of equipment you want to connect. The service is best connected in reception but it was so poor I would suggest you sought an alternative system.
The hotel is working its way through the rooms and replacing the present free TV service with a pay as you view system offering the same programmes which are presently free. One guest had the system changed unbeknown to her whilst she was out of the room. She ended up having to pay for a service which she was initially getting free as part of her holiday. No apologies by staff. Just told that it was the new system
Pool towels have to be paid for, WiFi has to be paid for, TV has to be paid for. Room safe has to be paid for. This is not an all inclusive holiday.
If booking trips, do so with last minute travel which has an office close to the hotel. Cheaper than doing it through the hotel. An example of cost difference is Sunday market through last minute travel = 4€, through hotel 10€
Not all negative comments about the resort. Size and condition of the apartment was good

Stayed November 2013, travelled as a couple
Helpful?
6 Thank 2macduff0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (665)
Date | Rating
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English first
Nottingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 November 2013

Stayed here for a week only booking the previous week. The hotel was always clean and the food was of good quality.
Had an issue with our safe and was told by reception to go back to the room and someone would be there in 5 minutes.... 5 minutes later.... it was fixed!!!! Actually thought we would be waiting all day, how wrong were we. Excellent customer service does exist !
Thought the staff in the bars / restaurant and around the pool were very polite and pleasant, looked as if they enjoyed their jobs which is very nice to see.
Only negative was the location of our room. We was in the corner which didn't get much sun at this time of the year and a couple of nights was kept awake in the early hours with load music from the pub around the corner. Had this happened on our first night we would have requested a move but it was about 3 nights in and had settled in.
Would visit again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rayleigh, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 November 2013 via mobile

My boyfriend and I just got back from 7 nights at the Bluebay and both enjoyed our stay. The rooms are clean, the staff are friendly (considering the hours they all work!) and the food is well cooked and varied.

The rooms are large with a kitchenette and separate bedroom. The cleaners do a good job of keeping it all clean with fresh towels every day, and the private balcony area was great for sheltered sunbathing (that wind!). The only issue we had was with our (very noisy) neighbours. At some points it was like they were in the room with you, and as we were on the ground floor we also had very noisy people above us (moving what sounded like every piece of furniture in their room by dragging it along the floor at midnight).

The pool was freezing, no way I was getting in that, but the sun loungers were aplenty and the pool bar was always well stocked with a separate snack bar area all day.

The restaurant was well presented, with the staff really taking pride in the appearance of the tables and constantly looking for plates to tidy away. The chefs constantly replenish the food if it's getting low and there is plenty of choice for even the fussiest of eaters - lots of pasta, pizza, chips, salad, bread, chicken, lamb, pork (by far the tastiest meat they prepare in my opinion), potatoes and vegetarian options too. The breakfast is the best meal, choice of full English, continental, meats and cheeses plus juices, teas and coffees. Food was tasty, if a little over salted for my taste, and the desserts were good too - fruit, rice pudding, mousse, flan, yoghurt, ice cream. Went in there with the best intentions every night not to eat too much but still came away stuffed!

The bar was well stocked, but the entertainment was lacking (sorry!). They really do try, and maybe it is better in the summer months but we forewent the entertainment on all but two nights (we could still hear it however as our room was right next to the theatre!). Great for people watching and the bar staff are very generous with their measures!

Thought there would be direct access to the beach but you have to walk around the hotel and cross a main road to get there, but only 5 minute walk away. 10 minutes down the road is the main town centre, with TONS of bars and restaurants (don't go to the Bluebell, massive cockroach in the bathroom!), find the square of Av. Los Islas Canarias, it is busy every night with live music and performances from 9pm, and markets during the day.

Overall the hotel was good, the staff and the cleanliness cannot be faulted, it was just a little bit boring for us!

Stayed November 2013, travelled as a couple
Helpful?
2 Thank Chevlar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 November 2013 via mobile

Stayed here for five days in november. Hotel is nice and food was fairly average, slightly repetitive after a couple meals but not bad for all inclusive at this price!

We were in block b which got the sun on the balcony in the mornings which was nice and it was never short of sunbeds no matter what time you went out. the only negative was how cold the pool was! The staff were helpful and after reporting a problem in our room it was sorted within a few hours.

The beach is only a short walk away with a few bars and restaurants up the road too

Overall a nice hotel for a relaxing holiday

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 November 2013

lovely friendly hotel, food was 1st class, plenty of choice. nice wine and nice beer, very clean in all areas . located in a quite area but not too far for local attractions, TRIPS. do the short south tour of the volcano s, 20 euro, its a brill trip and breath taking , i asure you. book with a travel place called last minute , they have plenty of offices , also book there for the sunday market .4 euro . dont book that at hotel they charge 10 euro.

Room Tip: we had c111. ideal location for every think, quite at night and in the day, lovely balcony and very...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dabids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
midlands
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 18 November 2013 via mobile

Stayed at bluebay for a week. Definately not a 4* as described, 3 at most.
Room are large with separate bedroom. Beds are very hard.
Large bathroom & balcony (our room had 2). Kitchen with fridge & hob.

Pool is FREEZING. We could not use it travelling with a baby. It was just too cold. Lots of sunbeds no issues there.

Food...very average. More like a 2*+ than a 4* for food. Im not a fussy eater but struggled after a few days not to eat the same thing. Very decent salad bar however & staff are very helpful.
Children all dined together in one corner which was a good idea.
Drinks are fine, all local brand but named available for a small price.

Nice walk along coastal path down to costa teguise which has bars & restaurants.

Hotel kept clean and tidy. Only complaint would be that our room wS rarely mopped meaning i had to clean it myself with a towel as we have a baby.

There is only 1 main restaurant at this hotel. Pool bar has food but is just chips, burgers etc.
There are 2 main bars.

Email me any questions.

Stayed November 2013
Helpful?
2 Thank Gem2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 17 November 2013 via mobile

Just back and really pleased with our last minute choice. Clean with very well kept garden and pool. Rooms were ok - beds hard but fine and thicker curtains needed for sunny mornings! Handy having a fridge and kettle, and I enjoyed our little balcony/terrace.

We didn't visit the entertainment and didn't spend much time in the bar, but the drink selection was good and service friendly the odd time we went.

The food was good - great salad bar and selection of freshly cooked options. We enjoyed the Spanish night, and unusually for these types of all inclusive in my opinion, the house wine was decent throughout the week. The service in the dining room was fast and friendly.

Pool was easy to hang out by - we didn't find the sunbeds uncomfortable with only a towel on them. The pool however was freezing - please heat it for future guests!

We walked to the nearest beach and spent a day there which was great and the town square has a great atmosphere, and is only 15 minutes away. There are nearer options including a supermarket within a couple of minutes walk. Hope you enjoy your holiday as much as we did!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KRB22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BlueBay Lanzarote

Property: BlueBay Lanzarote
Address: Avenida Las Palmeras 30, 35508 Costa Teguise, Lanzarote, Spain
Phone Number:
Region: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Costa Teguise
#6 Spa Hotel in Costa Teguise
#13 Romantic Hotel in Costa Teguise
#14 Family Hotel in Costa Teguise
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BlueBay Lanzarote 3*
Number of rooms: 200
Official Description (provided by the hotel):
Apartments just 300m from the beach at Costa Teguise, Lanzarote. Ideal for family holidays full of sun, fun and sport on the fabulous Canary island. Ideal for adults and children. ... more   less 
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Also Known As:
Bluebay Lanzarote Hotel Costa Teguise
Hotetur Lanzarote Bay Costa Teguise
Hotetur Lanzarote Bay Hotel
BlueBay Lanzarote Costa Teguise

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