Not the best start for a couple of OAP's when told we had been given a 3rd floor apartment and although there was no lifts, there was no help to carry luggage. It didn't make any difference even when told that we had health issues regarding breathing.
I do not know how previous guests can say the food was of a good quality or even satisfactory. Even the basics of washing baked potatoes before wrapping in baco foil was not done. You open the foil and end up with dirty gritty water on your plate. The amount of cheap grade oil used for cooking food at the service point was unbelievable.
The dishes were repetitious. Desserts on an evening consisted mainly of children style foods. ie jelly, ice cream blancmanges of different flavours, heaped angel delight type dishes and rice puddings. For hot desserts it was invariably a bread and butter type of pudding. There was an occasional pastry flan type dish that was always soggy. Not a normal characteristic for puff pastry.
The main meat for 5 consecutive nights was pork. Vegetables were always insipid tasteless and overcooked. The same could be said of the pasta dishes. Sauces for those dishes were also tasteless.
Only took cereals one morning. Enough said, they were the cheapest most tasteless you could possibly buy could go on for ever about the low quality and standard of the food, but I think sufficient has been said.
The waiting staff were surly with most guests unless those guests were either Spanish or tipping. The exception to the rule was Lola at the poolside bar who was always happy and helpful to all guests
Reception staff very helpful in directing people to places and locations
Only very basic room service. Beds made and towels changed. But not on Saturdays
The WiFi issue in the resort left a lot to be desired. Firstly I feel that WiFi availability should be accepted as the norm and not used as a cash cow to fleece people who have paid good money for the holiday. But to add insult to the service you had to pay for, you were offered 2 options. Normal for a higher price than you would pay anywhere else or the premium service for an even more exorbitant rate. Not only are the costs high but you have to pay separately for each piece of equipment you want to connect. The service is best connected in reception but it was so poor I would suggest you sought an alternative system.
The hotel is working its way through the rooms and replacing the present free TV service with a pay as you view system offering the same programmes which are presently free. One guest had the system changed unbeknown to her whilst she was out of the room. She ended up having to pay for a service which she was initially getting free as part of her holiday. No apologies by staff. Just told that it was the new system
Pool towels have to be paid for, WiFi has to be paid for, TV has to be paid for. Room safe has to be paid for. This is not an all inclusive holiday.
If booking trips, do so with last minute travel which has an office close to the hotel. Cheaper than doing it through the hotel. An example of cost difference is Sunday market through last minute travel = 4€, through hotel 10€
Not all negative comments about the resort. Size and condition of the apartment was good
- Official Description (provided by the hotel):
- Apartments just 300m from the beach at Costa Teguise, Lanzarote. Ideal for family holidays full of sun, fun and sport on the fabulous Canary island. Ideal for adults and children. ... more less
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- Also Known As:
- Bluebay Lanzarote Hotel Costa Teguise
- Hotetur Lanzarote Bay Costa Teguise
- Hotetur Lanzarote Bay Hotel
- BlueBay Lanzarote Costa Teguise