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“Need to Improve Customer Care”

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Tabaiba Centre Apartments
Ranked #27 of 38 Hotels in Costa Teguise
Oxfordshire, United Kingdom
Level Contributor
85 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Need to Improve Customer Care”
Reviewed 8 February 2014

We have just returned from 14 nights at the Tabaiba. We are reasonably well travelled and have stayed in budget accommodation all over the world and were therefore pretty disappointed by the standard of the accommodation and customer service here.
Having read many of the positive reviews on TA we can only assume that the other travellers were housed in the front block which looked better quality. If you are considering staying here you need to be aware that there are two blocks of accommodation the back block being accessed over a road which separates the two. We were in rear block which can only be described as characterless cheap accommodation. Absolutely no atmosphere.
The apartments themselves are old and very basic. Tissue thin walls, uncomfortable bed, doors that don’t shut/lock correctly along with noisy appliances with very limited facilities for the self-caterer (e.g. no tin opener!). We also had a power outage whilst here and received absolutely no information or assistance from the reception staff and where left to fend for ourselves in the pitch black room overnight showing a complete lack of customer care. As most have commented the apartments are quite a walk from anywhere (you need a car here). Beds where changed twice in two weeks, the second time two nights before departure! They say you get what you pay for but in our experience you get better value for your money in other countries, we won’t be returning.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ade-n-Ju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manuel o, Director General at Tabaiba Centre Apartments, responded to this review, 28 February 2014
Dear customer.

First of all, thank you for your time in sharing your opinion in Trip Advisor.

I am so sorry that your stay with us was not to his liking.

We will work hard to improve our service and try the difficult task that all of our customers leave satisfied.

Thank you very much for your visit.

Best Regards

Manuel Oubiña
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
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English first
Nottingham, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 5 February 2014 via mobile

Me and my partner visited this complex last September on a late deal and was surprisingly shocked. The room was very big, we had a beautiful view from the balcony at sun set. The room was very clean and the staff was extremely friendly. It was a 20-25 min walk to the actual square where all the bars and restaurants are but we just got taxis there and back each day which cost roughly 4 euros. I would extremely recommend these apartments if your looking for a good value holiday! We will be returning here shortly.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Becca2672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manuel o, Director General at Tabaiba Centre Apartments, responded to this review, 28 February 2014
Dear Guest.

Thank you very much to spend your time sharing your "Tabaiba Experience " in Trip Advisor.

We will be very happy to welcome you again and , if you wish any extra request, please contact to: direccion@tabaibagroup.com

All the best.

Tabaiba Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leigh, United Kingdom
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 26 January 2014 via mobile

We stayed here for 7 nights from 18 to 26 January
After we arrived in the taxi we went to reception to book in.
After a short period we we told that there was a taxi waiting to take us to our room which I thought was odd as I thought it was a small complex
Well, the taxi took us to another complex called Lanzarote Paradise which upon arrival it wasnt
We were directed to a room which was at the far end of the complex (any further and we would have been on the volcano!)
To say the room was sparse was an understatement. Extremely basic is being kind.
We then complained and after a small debate we got in a taxi back to the Tabaiba

At the tabaiba the receptionist stated that the centre was full yet they found a room when I complained
I asked why they never said when I arrived and she just looked embarrassed
I felt embarrassed for her! Dreadful!

The room was ok and clean but unfortunately on the wrong side for the sun terrace.
There is a regular bus shuttle to the beach which is a bonus
I cant vouch for the restaurant as I didnt eat there after one guest said they sent their food back

We had the room cleaned once after whe had to ask and a second occasion after we had to ask again
Lovely restaurants within walking distance and some in the resort

Would I stay there again? I don't know, possibly if I had choice of rooms and there was definitely one free!!!!

Stayed January 2014, travelled as a couple
Helpful?
3 Thank whoopding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manuel o, Director General at Tabaiba Centre Apartments, responded to this review, 28 February 2014
Dear customer.

We'd like to thank the spent time sharing your experience in Tabaiba on Trip Advisor.

We will do the best to improve all our services and try to help our customer to enjoy a nice holidays betwen us.

Best Regards

Tabaiba Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 January 2014

My boyfriend and I stayed 2 weeks in room 932 and we absolutely loved it! The apartment has everything you need to have a pleasant and comfortable stay.
The ladies at the desk were very nice and helpful, as was the night guard when we called her up at 2. am to open our door, because we accidentally locked ourselves out of the apartment.
Cleaning might have been better though, they do change the sheets and give you new towels + clean the bathroom every 3 days, but everything else (as floors and tables) seemed to be untouched. But this didn't really bother us, as it was more important for us to get clean sheets and new towels.
The apartments are a 10-15 minute walk away from shops and restaurants, but you go through some very nice neighborhoods with beautiful houses and trees as well as the promenade. If you're not keen on walking, then a taxi will cost you aprox 4 euro (maybe a little less) one way.
If you want to go and see the nearby cities, then skip the trip to Arrecife (the capital of Lanzarote) as we honestly though that it was unimpressive with nothing to do. Go to Purto del Carmen instead! It has a lot of shops (also shops as Zara, Mango, Vila etc.) restaurants and a beautiful beach, you will sure find something fun to do there. Both you can visit by bus which you can take near the entrance of Playa Bastian for about 1.45 euro pr. person.

We would also like to thank the staff for being so nice to the cats that come around to the hotel.
It really warmth my heart to see how nicely you guys treated them! It shows your kind nature and is definitely a huge plus in our book.

Overall great value for money! We'll be coming back! Thank you very much for this pleasant and nice stay :)

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pestrik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manuel o, Director General at Tabaiba Centre Apartments, responded to this review, 28 February 2014
Dear customer.

We'd like to thank the time spent sharing your experience in Tabaiba on Trip Advisor.

We will keep working hard to try to improve in all aspects.

Thank you very much.

Tabaiba Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 January 2014 via mobile

On arrival we were moved to hotel paradise as they were fully booked!! We booked 4 months in advance! What a terrible place,so I complained and they found us a room. The room was dirty and full of mosquito and little flies 20 euro on cleaning products later. Damp, turned the walls green..we had to change the sheets,towels during the stay ourselves,no maid service at all. Spartan kitchen equipment, 2 forks 1 knife. Broken shower,fridge and no chairs on terrace. Room 827 steer well away from this apartment complex.

Stayed December 2013, travelled with family
Helpful?
4 Thank Darren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manuel o, Manager at Tabaiba Centre Apartments, responded to this review, 14 January 2014
Dear Guest,

First at all , I thank you for your time to share your opnion of our property.

It is clear that I made a serious mistake with you, and I would to apologize for not having covered your expectations . I will continue working hard to try to not make more mistakes in the future.

Once again , SORRY ...

Best Regards

Manuel Oubiña
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Costa Teguise hotels

Plymouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 December 2013

We had seen some good reviews but were still quite sceptical and didn't know what to expect. When we arrived we were very pleasantly surprised. The hotel was quite picturesque and the pool was very regularly cleaned, and even better was it was mostly quiet. It was a very relaxing holiday and were thrilled. There is the problem which most people have mentioned... The location. There are some restaurants near and some bars, but the main town is quite far away. There is a shuttle during the day which takes you to and from town, for free!! And in the nights the taxi is no more 4Euros so its not as much of a problem as some people seem to be making out. We were very happy with our budget holiday and would love to go back to Tabaiba Centre.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Jodie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manuel o, Manager at Tabaiba Centre Apartments, responded to this review, 14 January 2014
Dear Guest.

We would like to THANK YOU for spending your time sharing your opinion , and , less we can do is just spend one minute to tell you that we really feel VERY HAPPY when you can see results of the work done.

THANK YOU for your comment.

Regards

Tabaiba Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 December 2013

If you don't mind walking this place is a right bargain. The apartment was huge and very clean and the staff very friendly. We booked a taxi from the airport who dropped us off at the wrong complex, it was only a 10 minute walk to the correct place but it's worth mentioning WHICH Tabaiba apartments you are staying at. Would have preferred to spend more time on the balcony but a tad too cool and windy because it faced east, so if you want a sunny aspect I would request it. I like to cook but the facilities were limited (2 rings and a microwave, and very little cutlery and glassware), however, I managed. There is a supermarket and a few bars within a 10 minute walk, also a roast chicken shop (6E for chicken and chips). We met people who had Xmas day lunch at The Mill pub down the road who said it was fantastic. All in all I think this place was a bargain, a week in the sunshine!

Room Tip: Ask for a south west facing apartment for a sunny aspect
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LFR99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manuel o, Manager at Tabaiba Centre Apartments, responded to this review, 14 January 2014
First at all , we thank you for your time to share your opinion in Trip Advisor.

We feel very good to hear that peolple has left with a good impression of the work done.

We will keep working hard and if you are back to Lanzarote... HERE WE ARE !!!

Regards

Tabaiba Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tabaiba Centre Apartments

Property: Tabaiba Centre Apartments
Address: Tabaiba Centre Apartments Calle Piteras 20, 35508 Costa Teguise, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Beach Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Costa Teguise
#11 On the Beach Hotel in Costa Teguise
Price Range (Based on Average Rates): £
Hotel Class:3 star — Tabaiba Centre Apartments 3*
Number of rooms: 75
Official Description (provided by the hotel):
Tabaiba Center Apartments, refurbished in 2011 offers high level spacious apartments and studios in the residential area of Costa Teguise, a privileged area for its calm and next to the Water Park, Golf Course, Tennis & Paddle Center and one step away from the beaches. It consists of 75 apartments with unique architectural design with straight lines and circular volumes. It is well connected by offering a free shuttle to the center of Costa Teguise several times a day.It counts with services of its class such as reception, tour routes and advice on the island, snack bar, ,laundry, internet corner, etc.. As well as playground facilities and 2 outdoor pools with sundeck. Free shuttle bus to the beach / center .The one and two bedroom apartments are big and range from 70 to 105 m², equipped with a living room, large bathroom, terrace or balcony and fully equipped kitchen with fridge, microwave, 2/4 ring hob, coffee maker, kettle and toaster. In addition to a safe and television. Studios have exactly the same equipment but no separate bedroom. ... more   less 
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Also Known As:
Tabaiba Centre Apartments Hotel Costa Teguise
Tabaiba Centre Apartments Costa Teguise
Tabaiba Centre Apartments Lanzarote/Costa Teguise

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