Is definately not gold ! Let me start by stating that this hotel is spotless and the staff are exceptional. We recently stayed with Thomson on an all inclusive package. We went for a relaxing week in the sun and thats exactly what we got.
So what is the problem you ask ? Well, this hotel along with many others are making cut backs in an effort to maintain profits. Accodingly, the area suffering most is the restaurant, particularly the Hot food section. Don't get me wrong - the Chefs can only cook within their budgets, but I'm sorry to say the resultant quality and choice of food was nothing short of appalling. The experience was akin to being part of the Hans Christian Andersen story - 'The Emperors New Clothes'........ Every night, guests would parade up and down the service counter staring at the food and moan like hell that the choice was poor. Inevitably, they would pile up their wasteful plates and scuttle off back to their tables ! 'How is your food' ? a member of staff would ask - 'Oh, fabulous' would come the reply - What hypocrits ! You would not accept nor pay for this in England - But never mind, your on holiday..... In many cases people have paid thousands of pounds for their holiday and ended up having to eat burger and chips night in, night out. I genuinely felt sorry for a lot of the older guests.
What was served as a poor excuse for a meal, was totally unseasoned, completely bland and in some cases uncooked or raw - a perfect haven for food poisoning? Now whilst I have said the chefs can only produce what they are given, I have to say, - they too must take some of the flack, as. there is no excuse for bad food preparation or cooking the produce to death.
We never expected, nor would we ever receive a fine dining experience - but come on, you have got to get the basics right.
Eventually the number of people who abandoned their meals and headed out to local restaurants grew -but they still would not complain. Those who did, were met with 'Oh, this is the first time we have heard of this' - ( Yes, probably from that complainant ). We also complained and received the same response. Like many others, we also voted with our feet. Not an experience to be repeated
- Official Description (provided by the hotel):
- Package deals include flights from UK and accomodations for three nights minimum ... more less
- Also Known As:
- Coronas Playa Costa Teguise
- Hotel Coronas Playa Lanzarote/Costa Teguise