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“Hotel Dull!”

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Hotel Beatriz Costa & Spa
Ranked #22 of 38 Hotels in Costa Teguise
London, United Kingdom
Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Hotel Dull!”
Reviewed 22 November 2013

This is a huge hotel up on the hill above Costa Teguise in Lanzarote. I reckon there are over 600 rooms and when we arrived last Monday at about 12pm we were told that it was full. Check in is not until 3pm so we were not concerned and headed for the bar, however there is only one bar open during the day between 10am and 6pm and that is the pool bar. We get there and we are still wearing our UK warmer clothes and the women behind the bar is happy to make us coffee and serve us two brandy's. The coffee comes in cups with nice sugar packs and the brandy in plastic cups. She then asks me for payment and I show her my blue AI wrist band, well! Her whole manner towards me changed and I was curtly told that in future AI guests should get coffee from the machine. Not for the first time we were discover that AI guests are second class citizens here at the Dull Hotel Beatriz Costa & Spa.
Fortified with a couple of brandy's and several coffee's FROM THE MACHINE we went to reception and got our room key. Room 541 is DULL and in poor repair with veneer pealing off the wardrobe doors and loose light fittings, broken coat hangers, and dirty DULL almost blue bed spreads.. We decide to phone reception and get something done but there is absolutely no information in the room at all, least of all the telephone number for reception, it's 2200 in case any one wants to know, who could have guessed?
There is no fridge in the room, no tea or coffee, no kettle, no welcome pack, no nothing. The view is splendid to the south west over the pool area and the mountains.
Eventually housekeeping and the handyman attend to 'fix things'. The bed spreads are changed, the broken hangers taken away and never replaced, the handyman fiddles with the light fittings but cannot fix them. He glues down the flaking veneer. The bathroom is re-cleaned and the room doesn't look to bad.
Lunch in the pool bar and the main restaurant is buffet style. Food is typical and plentiful but uniformly cold or just warm. This is the same for breakfast, lunch and dinner. It's not bad but frequent trips to the microwave are required.
Machine tea/coffee, sour dry white wine and sour red wine, local beer and machine soft drinks are available and plentiful. Once again AI guests are treated completely differently from regular guests. Staff are brisk and business like but they respond with smiles when spoken too.
When it gets a bit cool in the afternoons a breeze gets up and you have to adjourn indoors but until 6pm the only place to go that has a supply of tea/coffee, soft and alcoholic beverages, is the pool bar and this gets very full. It would be nice if there was another bar open or just a coffee shop somewhere inside the hotel. I miss decent coffee.
Most of the shops and concessions in this massive hotel are closed. The Spa is an extra. There appears to be a childrens club although I have not visited it.
The Animation Team try valiantly to get guests involved in Mini Golf, Stretching, Darts, Air Rifle Shooting and so on.
Evening entertainment ranges from excellent vis Kings of Music to dire a Miss Miss competition and everything in between. There is no disco or night club for late revelers.
The best bar is the piano bar which opens at 6pm and serves beer in real glasses. We have heard the piano being played only once. It closes at 11pm regardless of how many guests are using it.
The local gin is awful and there is no slimline tonic (Diet).
Pool towels are obtained via reception on payment of a deposit of ten euro per towel and you get a white ticket that entitles you to change your towel once in a week, really! Honestly I am not making this up.
The internet is available, it's a bit slow, on payment of 2 euro for 10 minutes, 7 euro per day or 20 euro per week, per machine/device. I think DULL Hotel Beatriz Costa & Spa owners/managers have forgotten that this is the 21st century.
I am very glad we did not bring our respective wives because they would both have been unhappy with this place.
Room cleaning is variable in quality, one day our room was not vacuumed but we got the swans mentioned in another review in our bathroom sinks. Today the they vacuumed the room and changed the sheets but no swans and glasses left over from last evening were not removed.
The Dull Hotel Beatriz Costa & Spa is nowhere near anywhere and its a ten minute walk to the nearest shops and about 30 minutes to the beach. Costa Teguise is just as I remember it from last time I was here except there are less Spanish people and more Asian and Oriental shop keepers. The shops are the usual kinds of shops that you find in this kind of resort and as long as you want T shirts, cigarettes, booze and useless ornaments you will be fine. There are loads of electronic shops but almost no prices on display so buyer beware.
Ferrari's Bar in Costa Teguise is well worth a visit. We went there to watch England get beat by Germany and had a great steak and good beer. They have draft Strongbow as well. At the end of our evening the owner gave us a lift back to our hotel. Nice man.
We have just done the 'Short South Half Day Bus Tour', cost 40 euro for 2, which consisted of more than 3 hours collecting and dropping off people and then about 2 hours touring the National Park. The volcano's are awesome and well worth a visit.
I would not recommend this hotel to anyone and I would suggest choosing somewhere else if you are coming to Lanzarote.

Room Tip: People we spoke to about rooms say the best ones are on the sixth floor.
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  • Stayed November 2013, travelled with friends
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Helpful?
6 Thank slueth50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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scotland
Level Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 21 November 2013

well this was my 3rd time hear and there has been a few changes , no more free bottles of drinking water , no more bottles of white , red or rose wine , and Que's at the bars to get a drink , First the restaurants you used to get wine bottles for your table , now you have to go to some cheap tap and pour 1 glass at a time , and you have to ask for rose wine, and some of the waiting staff don't even want to get it for you, bottles of water has been replaced by a water dispenser machine and the water dose not taste nice, and the one that got me was the ques at the bars at night , they used to have a few bar staff all friendly and happy to serve you , now you get 1 person behind the bar , and the normal is that you get a couple going to the bar for a drink , when really only one need go up , the Que looks twice as long, the food is still good and the rooms are a great size , shame about the cut backs tho and lack of staff

Room Tip: all the room I have slept in are great , no noise and large , lots of room and they all face the poo...
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  • Stayed November 2013, travelled with friends
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2 Thank tws137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 November 2013

Just back after a week at the Beatrix spa,had a great week ,bed rooms cleaned daily,loved the towels made up like swans ,maids do the hotel proud.staff in general were all very efficient and hard working.was all inclusive and there was always plenty of choice.the spa is a nice chill out ,needs a wee bit of a touch up though .entertainment was a bit of a let down until our last night when the KINGS OF MUSIC arrived what singers they were ,on for an hour and boy did they entertain ,,great singers
Yes I would return,read a lot of the negative reviews before I left and it makes me wonder what people expect,yes it's 15 minute walk down town but its a nice walk and it's only a 3 euro taxi back if you don't like the walk,
Good crack in the square in town, and the guys that entertain in the Lighthouse very good
Overall good holiday

  • Stayed November 2013, travelled as a couple
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Helpful?
3 Thank Dodd49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Midlands
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 November 2013 via mobile

Just returned from 1 week all inclusive, and had a great time.

The Hotel was clearly designed, built and furnished as a high-end exclusive Spa resort, rather than a 'pile it high sell it cheap' hotel, and while the decor is showing a few signs of wear & tear, it really is impressive. The enormous atrium is full of tropical plants, trees, ferns & creepers, even featuring a waterfall cascading at one end. We never tired of the views inside this area.

Rooms were comfortable and well equipped, with air con, a good maid service and very responsive maintenance (our curtain was a bit stuck & they repaired it within 12 hrs of us reporting it). Great views from the roomy south-facing balconies too.

Pools were good (warm), no shortage of sun loungers (even though the hotel was at full capacity). The Spa is excellent (free daily visit if you're all inclusive) and treatments good value from great staff.

Food and drink were good - a decent range of (predominantly) Spanish cuisine with a full range of breakfast options. The AI drinks option was extensive (1st place I've been that included alcohol-free beer in the deal) although the cocktails are the sugary pre-mix ones unless you want to fork out for the proper cocktails. I'd strongly recommend going all inclusive as I heard the prices of food & drink were extremely high for people on the B&B or HB options.

We found all of the staff helpful, friendly and hard-working, but (1st niggle) there simply aren't enough of them, particularly in the dining room. We often had to wait for 3 or 4 minutes while dozens of tables were waiting to be cleared & relaid, despite the waiting staff whizzing round as fast as they could. Plates and glasses were often in short supply too. For us it was a mild annoyance, but one or two folks found this intolerable.

My 2nd niggle is only relevant to dirty smokers like me. The only designated smoking area consists of 4 tables & 2 ashtrays in an unlit area by the back doors - in pitch darkness after 11pm. I know we smokers are pariahs these days, but would a slightly less unwelcoming area be too much to ask?

The entertainment was cheesy, and not of the highest quality, but we've seen worse.

Well definitely go back, but if you're the sort of person who isn't prepared to wait a few minutes now and again, it might disappoint.

Stayed November 2013, travelled as a couple
Helpful?
4 Thank Immersive_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 November 2013

The hotel is situated a little bit out of the town but we didn't find that a problem - a quick 10 minute walk or 3.65 in a taxi. The room was nicely decorated, but we had 2 single beds individually made up, pushed together instead of a double bed. The air conditioning was a great, very used, facility The bathroom had a double sink and a fantastic shower- but I had a bath 1 evening and I could see a lot of black mildew under the handles.
We went all inclusive for the week as it seem to be good value. I am sure that as a large busy hotel they have a significant amount of vegetarians, but they serve very little in the way of meat free options. The buffet food generally had a card with the name of the food on- but not always. It also didn't signify if the food was veggie friendly- I spotted some bacon in the pasta I was about to eat. By the 3rd day I was tired of the food, and I ended up eating bread and fruit for the rest of the week.
The pool area was amazing! There was 2 massive swimming pools and a children's pool. Plenty of sun beds and very sheltered from the wind. The all looked spotlessly clean.
The entertainment was, at points, so cheesy it was hilarious. The Michael Jackson impersonator was top notch though. The entertainment team put a lot of work into what they do and should be applauded.

Room Tip: Choose a room away from the large entertainment area as the noise travels upwards
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  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank Emer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 November 2013

We stayed here last week of october, all inclusive. The food was excellent, drinks were ok, but bar staff and restaurant staff could have been a bit more pleasant. Hotel has been taken over recently by different owners so this might be reason for staff morale seeming to be low. Swimming pools were excellent, three pools all quite big. Rooms were big and all had balconies that got sun most of the day. Rooms 0 through 20 on all floors would be quietest, as others had entertainment venues below them due to layout of hotel.

Room Tip: 0 through 20 on all floors for quiet time.
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  • Stayed October 2013, travelled with friends
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Helpful?
Thank Joe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastbourne, United Kingdom
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 November 2013 via mobile

Approx 20 minutes transfer from airport,once settled in HIRE a car if you want to see the island which has enough places of interest to keep you happy for a week or so!BUT don't go on PAL free trip as it is a total con,supprised Thomas Cooke allow them to offer it at their welcome presentation,the trip is free but they offer bedding,YES bedding on a holiday in a hot country which they claim is at a reduced offer?they also claim they (PAL) have no website! Check it out THEY DO and offer similar deals! Back in UK so don't get sucked into signing up to as much as £1399.00 on your holiday,and the sob story the person (Margaret) who gets people to lie down on beds and has an answer to all your problems from back to irritable leg syndrome and more!and ( Kelly) who should be on the stage as a comedy act,even has the nerve to offer Aloe Vera products at 12 Euros then using a Del Boy phrase "Hurry only a few left so don't miss out"shop around! THE point is read the PAL reviews first! Buy your bed back home,enjoy your holiday at Beatriz Hotel and Spa,money better spent!
Rooms are clean,beds very comfortable and large,room service excellent,oh there is a bidet in bathroom!class!Food is ok,one or two items a bit salty/ wam NOT hot,but enough choice,the staff work hard and apparently long hours so be kind to them.Pools are good and kept clean and plenty of sun beds.Entertainment in evenings is average to very good,they again work hard for little appreciation so give them a clap! A good place to chill out as pool area is an ideal sun trap without being cramped.Beach is 15/20 minutes walk but worth it,quite bars and SAND which you could say is in short supply due to an untimely volcanic eruption Approx 250 years ago so you should visit FIre Mountain,Lanzarote is a safe and friendly place to visit,worth a visit and best of all sunny and warm!

  • Stayed November 2013
    • Value
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Helpful?
2 Thank dontbloodybelieveit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Beatriz Costa & Spa

Property: Hotel Beatriz Costa & Spa
Address: Calle Atalaya s/n, 35508 Costa Teguise, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Costa Teguise
#16 Family Hotel in Costa Teguise
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Beatriz Costa & Spa 4*
Number of rooms: 346
Official Description (provided by the hotel):
346 Rooms - doubles and suites, all with a large terrace from which you can enjoy incredible views of the 20,000 m2 of gardens and the 2,000 m2 of saltwater swimming pools. Air conditioning, full bath, hair dryer, telephone, minibar, musical channel, satellite TV... ... more   less 
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Also Known As:
Hotel Beatriz Costa And Spa
Hotel Beatriz Costa Costa Teguise
Beatriz Hotel Lanzarote
Costa Teguise
Beatriz Costa Teguise
Hotel Beatriz Costa & Spa Lanzarote/Costa Teguise

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