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“Diver Hotel(Playa Verde)”

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Diverhotel Lanzarote
Ranked #29 of 38 Hotels in Costa Teguise
Birmingham
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Diver Hotel(Playa Verde)”
3 of 5 bubbles Reviewed 24 June 2014 via mobile

We stayed at the Diver Hotel(Formally Playa Verde)in June for a 2 week all-inclusive holiday.
On arrival we got room number 217.
On entering the room,we had a cracked sink,which had insects crawling around it.I went down to reception and asked to be moved,to which I was told,there weren't any other rooms available.
They said that there were other rooms,but these were in the process of refurb.Then a maid came in and sprayed insect killer around the sink.
The wife then took photos on her phone and showed the guy on reception,who then agreed to move us to another room.
Eventually,we had a ground floor room,which was a lot better.
The hotel then placed a bottle of Cava in an ice bucket in our room and issued us with 2 room keys for the inconvenience.
That was the rant over.
The hotel is not bad.Its clearly an old hotel that is need of a makeover.
The pools are good and clean and have 2 pools which has 2 water slides,are fine for children above 0.8m tall.
Our 4 year old daughter absolutely loved it.She made lots of friends,including a young French boy who had an understanding of each other.even though they both spoke a different language.
The pool lifeguard is very good at his job(Long blonde hair and beard),but when he had his day off,the other lifeguard was useless and lazy.
The beer is readily available on tap around the hotel.Wine is also available in Red,Rose and White and is not bad at all.The vodkas are generous,and getting a drink is a pleasure and numbers of drinks was never an issue.
There are plain flavour crisps available and also Chocolate and Strawberry ice creams available for the kids in freezers all over the hotel.
The food in the restaurant is ok.It certainly isn't the best I've tried.After about 5 days it gets hard to pallet.Everything is cooked in oil or garlic.We ate a few times down Teguise town.The Cutty Sark is ran by a couple from the Luton area(Mark and Becky) and does some lovely grub with homemade chips and a Lasagne that I would recommend to anyone.
The wifi in the hotel is available free for an hour a day,but you have to sit-in between the main bar and reception to get it.
We paid 20 euros to get unlimited internet on our tablet for our daughter to watch her programmes on.
The entertainment is a bit on the poor side,with not much for either children or adults to do(apart from the usual mini disco).
The animation team work hard all day to try and make everyone happy and to be fair to them,don't do a bad job.
If I had the chance to change anything,I would give the whole place a refurb and place flat screen TV's in all rooms to replace the ugly old bulky TV's and have some satellite channels put on.
I would go back to the hotel because overall we had a lovely time and met some really nice people.I just couldn't stomach the food for a fortnight.
One thing that's to watch is the back gate by the mini golf course,it is supposed to be key activated,it's broken and if you have young children,take note,it can easily be pushed open.
We didn't get our room cleaned everyday,instead it was every 3.They said we were in a promo room,even though I don't think we were.
Water is also free to take as much as you want,which is a real plus point.There are hotels which do charge for water.
Overall it's not a bad hotel,it just needs an overhaul and the entertainment program needs to be better.The World Cup games were on and this left the kids with nothing to do.They maybe should have had another room where the kids could have been entertained a bit more.
Enjoy your stay.We did.

Stayed June 2014
Helpful?
6 Thank Richierich110271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Diverhotel Lanzarote, responded to this review, 2 February 2015
Dear Guest,
Thank you very much for your comment. As for the reference in the changing room, at that time the hotel was full so it was difficult for a room change, and as soon as a room was available we offered that change. Some of our rooms will be refurbished in 2015 summer season, including themed rooms with landscapes of our island and other surprises that I invite you to come and meet. In the restaurant we use a Mediterranean diet in many of our dishes, this is reason why you found oil and garlic in some of them. We also have much more variety of dishes in order to have increased dietary diversity. The back door was repaired and we have completely changed as well to ensure the safety of all our guests.
I am looking forward to welcoming you soon again.
Yours sincerely,
Lena Concepción - Manager Diverhotel Lanzarote
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1,486 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (294)
Date | Rating
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English first
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

I would like to extend my appreciation to all Staff of this Hotel for everything they did for my cousin Susan Marriott along with her Son Bailey, she has told me today just how wonderful everyone was to her at such a sad time. Susan told me that simply everyone went out of their way to help and she"s so grateful for their kindness! Thank you from the bottom of my heart..

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dianne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Diverhotel Lanzarote, responded to this review, 7 July 2014
Dear Guest,
Thank you for your comments given towards our establishment and our staff, I will communicate it directly to all the staff.
We are very sorry that your cousin could not pass the holidays as expected due to his husband’s accident. Eventhough I know that it would be a bit hard to return to our hotel, we would be delighted to welcoming you again here or in any of our thirty one Playa Senator hotels, located all over the Spanish territory.

Yours sincerely,

Lena Concepción - Manager Diverhotel Lanzarote
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
scotland
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 22 June 2014

My husband and I stayed here in March. We found the food to be good and varied. The staff were all pleasant and well mannered. The rooms were kept clean and linens changed regularly. There was a slight problem for a couple of days with the water supply but we were kept informed. The rooms could do with a re-vamp as they were a bit 80s. Disappointed that we had to walk almost a mile to get a newspaper. May I suggest that newspapers and magazines, which most holidaymakers read around the pool, would make an added, small income to the hotel.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunstroked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Diverhotel Lanzarote, responded to this review, 7 July 2014
Dear Guest,

Thank you for sharing your experience on Tripadvisor.
It is foreseen that on 2015 we will have new thematic rooms in the hotel with new decoration. Among the brands of Playa Senator, Diverhotels have the particularity of thematic rooms.
The souvenirs shop in our hotel is dealing with suppliers to sell daily newspapers and magazines. We will continue working on this issue and consider your impressions so that in your next visit your perception of our product is entirely satisfactory.

Yours sincerely,
Lena Concepción - Manager Diverhotel Lanzarote
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastbourne, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 14 June 2014

From arrival to leaving staff were helpful, polite and dealt with all queries efficiently. Surprised but was lovely to have a meal on late arrival. Hotel was very clean and rooms well maintained, Good selection of food and drinks available at all times and nice to have bottled water available throughout the complex to help yourself to as needed.
Evening entertainment was limited but a good selection of daytime activities for all age groups. Distance to walk to the town but bus or Taxi were very reasonable. Would recommend this hotel for a relaxing break.

Room Tip: Some rooms are far from main reception but lifts available throughout hotel and stairwells at end of...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Helen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Diverhotel Lanzarote, responded to this review, 7 July 2014
Dear guests,

Thanks for leaving a good review of your holiday experience with us.
I am pleased that you have found our All Inclusive service efficient.
Thank you for choosing the Diverhotel Lanzarote and we stay at your entire disposal and hope that you return to visit us in other occasions.

Yours sincerely,

Lena Concepción - Manager Diverhotel Lanzarote
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 12 June 2014 via mobile

My husband and I stayed here for a week and after reading some bad reviews were very pleased with this hotel. .. in fact it has become one of our favourites :-)

FIRST IMPRESSIONS
greated by warm freindly staff and a glass of cava... perfect

ROOMS
a little dated but spotless.. cleaned every day to a very high Standard. .. superb new bathroom. . Room 245 over looks the palm trees and catches the evening sun. .. tv has 2 English channels bbc news and cbs action. Plenty of mirrors both in the bedroom dressing room and bathroom.

FOOD
no problems here at all ... breakfast was lovely. . Plenty of choice for both hot and cold choices and towards the back of the restaurant the chef did you eggs however you wanted them and there is a lovely crepe station. .. Lunch plentiful varied buffet selection .. The chef at the back of restaurant made paella. .. curry. .. Pizza chips.. etc and the evening meal again a great variety with themed nights prepared by chef. ..Chinese. . Mexican. . Etc. .. Between meals there are snacks in both bars. .. The usual burgers ... chips...sandwiches. .pastrys... and if you are still hungry there are fridges with help your self Ice creams and box's of crisps at the bar!!

ENTERTAINMENT
There is a full programme of activities running through out the day and evening with lovely staff:-) my husband particularly enjoyed the karaoke at the end of the evening (even though he can't sing) much to the delight of other holiday makers!!

DRINKS
from beers and wine to spirits and shots. . Baileys and slush cocktails this hotel had Every thing. .. self service wine beer and soft drinks :-)

FACILITIES
The all inclusive runs from 8 am to 1am... there are 3 pools. .. Water slides. .2 Jacuzzis. .. hairdressers. .. Shop. .24 hour reception. ... Pool bar. .. internet... wifi. .. bikes. . Much more

STAFF
so so lovely freindly hard working and always with a smile. . They are a credit to this hotel

LOCATION
about a twenty min walk to town or less than €4.00 in a taxi

HINTS AND TIPS
You can hire a pool towel from reception for a €10.00 DEPOSIT so saving your self extra space in your bags

If you need shade around the pool just ask the pool guy for am Umberella and he will fix you one up

The jacuzzi is lovely and warm

Nothing is too much for this hotel. . If you want anything just ask

OVERALL IMPRESSIONS
this hotel has been taken over and was previously the playa Verde. .. There are lots of improvements and updating Been done around this hotel and its looking great but would love to see it when it's fully done.

We met some lovely people here and wish them all well wishes

Would we go back?? Most definitely!!!

Big thanks to all the staff and fellow guests for making our holiday enjoyable

Love jill and Oliver

Stayed June 2014, travelled as a couple
Helpful?
23 Thank Jill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Diverhotel Lanzarote, responded to this review, 18 June 2014
Dear guest,
First of all, thank you giving and sharing this value to our resort. All the team within the hotel works hard to satisfy our guests. Thanks for such a good review which makes us know that we are working on the right way. We are here to please all our costumer’s wants and needs.
We always try to give the best. Our staff is pleased to assist you. It is true that we are making further improvements to meet our guest.
We would be delighted to welcome you back. Our hotel chain counts on thirty one hotels along Mainland, Tenerife and Lanzarote.

Yours sincerely,

Lena Concepción – Manager Diverhotel Lanzarote
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
warwickshire england
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

Just checking out really good hotel stayed here for a week spotless clean what is always a first for me food typical buffet food but always good really like how they operate the drinks as no curing unless you want spirits staff on reception was all ways helpful only little thing would be could do with a toilet near to the pools area.

Room Tip: We had room 315 who've over looked pool and a sea view .
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank redpoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Diverhotel Lanzarote, responded to this review, 2 February 2015
Dear Guest,
First of all we appreciate your comments and we are delighted that you have spent a pleasant stay with us. We are currently considering the possibility of putting a bathroom closer to the pool and a refurbishment of our facilities including themed rooms with landscapes of Lanzarote for the next summer season 2015 is being studied.
I am looking forward to welcoming you soon again.
Yours sincerely,
Lena Concepción - Manager Diverhotel Lanzarote
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manchester uk
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

We stayed here 19_29 may ,a lovely spotless hotel , staff very friendly always there to help,can I just mention Tomas and Mia on front desk my travel iron broke so went and got one from reception for a small deposit which I got back . , chaby and Carl on the bar ,all very helpful made our stay a pleasure, cleaners in every day, towels changed when left on bath side , bedding twice a week food was excellent ,choices for everyone , my partner asked for a steak ,no problem cooked in front of him ,spoilt for choice on food and drink. Beach was 15 minutes walk that are able to walk, otherwise 4 euros there in a taxi ,entertainment OK kept us laughing , pool was lovely but water very cold, jacuzzi was lovely and warm ,all in all an excellent stay . would come again. Well worth the money over 4 star I'd say.and was met with a glass of champagne on arrival .

Room Tip: We stayed in 237 second floor with balcony, but all rooms are nice my sister was next door to us
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank mitchel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Diverhotel Lanzarote, responded to this review, 11 June 2014
Dear guest,
On behalf of Diverhotel Lanzarote and me, we want thank you for choosing our hotel to pass here the best days of the year, your holidays. Also thank you very much for taking the time to write your opinion. Our staff is here to assist you in your desires and needs.
The reception has different items on guests availability. Normally, every item is borrowed with a deposit for security reasons.
Even though the room service is made everyday, we do not change towels unless the guest requires it in order to help preserving the environment.
A Diverhotel has a eleven different menus, with food and beverages for all tastes and nationalities.
The swimming pool is slightly heated, reaching a temperature of 28 degrees.
We would be delighted to welcome you again. Of course your opinion is useful, thank you very much again for writing it.

Yours sincerely,

Lena Concepción – Manager Diverhotel Lanzarote
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Diverhotel Lanzarote

Property: Diverhotel Lanzarote
Address: Avda. Las Palmeras, 20, 35508 Costa Teguise, Lanzarote, Spain (Formerly Playaverde Hotel)
Region: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#12 Luxury Hotel in Costa Teguise
Price Range (Based on Average Rates): £
Hotel Class:4 star — Diverhotel Lanzarote 4*
Number of rooms: 236
Official Description (provided by the hotel):
The diverhotel Lanzarote is situated just a few kilometres from the island's capital, Arrecife, and along the Teguise Coast, one of the most attractive tourist destinations in Lanzarote thanks to the quality of its services, beaches, green areas and, above all, the sensation of freedom and tranquillity which reigns supreme here. ... more   less 
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Also Known As:
Lti Playaverde Costa Teguise
Lti Playaverde Hotel Costa Teguise
Diverhotel Lanzarote Costa Teguise

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