I stayed at this hotel with my friend last week. What a horrendous experience! From wee stained bed sheets to broken air con to the toilet not flushing! To awful views and surroundings! Free beach transfers supplied by hotel but were never on time! Supposed to pick us up at say 3 and didn't turn up until 4/4.30! So we were hanging around at the road side for hours! Didn't even drop us right to the beach so the walk up and down the hills were tiring! Towels hardly changed even though we continuously asked. Dirty sunbeds! A dirty fork was left on one the entire holiday! Food appalling!! Really appalling!!! I never moan and am usually quite satisfied but this was a joke!!! Room key cards would not work so we were constantly backwards and forwards to reception! Lousy computer that was very dated and slow. Kept taking our euros and freezing on each search or page change!! Staff very unhelpful at beginning wouldn't change our room despite the stained sheets! After a whole day bad night of complaining this was not hygienic and threats we would contact our travel advisor we were finally given a decent room even though we were told prior non was available for the whole week! We were also told we were the only people complaining! UNTRUE! We befriended some fellow guests who also were extremely unhappy! And throughout the holiday many more people were complaining. Example rusty bathrooms, stagnant smells, food again. This was possibly the worst holiday I have ever had!! Nothing in area either apart from a zoo which was lovely. No where really to eat or drink. Beach pretty but I wouldn't advice staying in this hotel or location. The next town up morro jable beautiful! It cost us 30 euros there and 30 euros back to travel by taxi here! A lot over the course of a week but we'll worth it. A nice area with nice restaurants. Also the pool at hotel was like ice! Even a fellow employee described it as like an ice yoghurt! Wasn't supplied with water or snacks on arrival even though we had endured a flight delay of 7 hours! Very thirsty but was told shop was now closed! I also asked for a salad sandwich with no egg as allergic I was given egg!!! I did check but after a bite and thorough further checking I noticed there was in fact egg in my sandwich! I was extremely ill throughout that evening !!
I am fuming!!!!!! We did not deserve a holiday this bad ! Nobody does.
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- Also Known As:
- Best Age Fuerteventura Hotel Costa Calma
- KN Matas Blancas Fuerteventura/Costa Calma, Pajara