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“Nice room but where's the service?”

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VIK Suite Hotel Risco del Gato
Ranked #2 of 26 Hotels in Costa Calma
Certificate of Excellence
London
Level Contributor
125 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
“Nice room but where's the service?”
Reviewed 15 June 2013

So we chose this hotel for our summer holiday. Usually we go to a villa hotel in Turkey, but this year wanted a change and chose this hotel because of its all suite status.

The suites…..or pods..are the best thing about it. We had Suite 104 - brilliantly located just above the pool and the hot tub, a short walk from breakfast and near reception. Some of the suites were a long way away, and there is a sewage plant at one end which is not good news, but we were unaffected by that.

The suites are great. Ours had been renovated and was kept spotlessly clean by a brilliant maid each day.

Some confusion over room service - one day a cup of coffee was impossible to get at 11.30 am, though on other days it had not been a problem. The guest services guide said that room service was available from 8.00am till 18.00. - Did not seem to be the case. A meeting with the director of the hotel didn't resolve this, though one has to say that Monica on reception came up trumps in solving our poor internet connection, and Bernardino was very helpful too.

The bar is a strange place. Dark, and with a huge sculpture in the centre, it is quite an inhospitable place, so people don't really gather there and talk and meet. We missed meeting other people, though given that the restore is very very german orientated, this might not have been too much of a loss.

Also no room service in the evening was a disappointment as the suites are cosy and it might have been nice to eat in one night.

Breakfast was good, but lots of flies made it a bit of an endurance test.


The suites have a courtyard which is great for sunbathing and also good protection from the wind which is reasonably relentless on Fuerteventura.

The Terrazo restaurant at the bottom of the complex is not cheap, but service was good and food well presented.

The pool, even in early June was on the icy side and was never busy. Nice hot tub though which was pleasant to relax in.

The downside of the whole holiday was that Costa Calma is a dull dump. If the island had an enema, then Costa Calma is where they would stick the tube! Other than the Terrazzo, the only restaurant of any note is Galleria which we ended up going to five times.

Definitely get a car so you can get out of what is a very boring resort. Nice beaches nearby.

All in all, it's an expensive option and the money that the suites cost could probably get you a very nice hotel room in a well serviced hotel, but if you do like the extra space and the private courtyards etc, and can cope with a dull resort town, then this hotel could be for you.

Room Tip: Room 104 was a great location. I suspect anything from 102 - 112 would be good.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank claytoncast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeferecepcion, Director General at VIK Suite Hotel Risco del Gato, responded to this review, 16 June 2013
Dear Clients,

Thank you for writing some lines of your holidays. We are pleased that you liked the suites, and everything was as it should be.

We would like to apologize for the inconvenience they you had with the cup of coffee.
We have of course no cost charged. We will do your best to improve this service.
It is very important for us that our guests know the we pay attention to their requires.

We are constantly improving our facilities. The bar has a nice balcony that has espectaculars views. There are many customers that enjoy a nice afternoon there.

The south of Fuerteventura has been a destination for years mostly for German tourists in recent years has changed the origin of tourists and gradually will be changing the orientation.

Fuerteventura offers mostly sunny beach and plenty of rest. If you need to relax and chill out from the daily stress this is the right place for you.

We would be happy to see you again on holidays in our hotel.

Kind regards,

José González
Hotel Manager
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483 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Surrey
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 May 2013

just returned from a week at this hotel - weather a bit iffy to start (heavy cloud, rain and very windy) but then sun came out and all was well with the world! Evenings still very chilly though and wind does get up, so take a jacket or wrap as you could well need it.
Positives: Pods are fantastic - what a wonderful concept - no neighbor noise, feels like you own villa. Loved the outside courtyard with sun beds and the outside shower was such a good idea to wash off sand from the beach.. Bedroom was huge and beds firm, big and for me, very comfy. Pillows soft and plentyful. Great wardrobe space with loads of hangers (and I dont often find that in hotels!). Sitting room a good size with sofa and chairs though we didnt spend much time in there.
Bathroom was fabulous. Twin sinks, sensible shower and bath.
We stayed in 210 and no smell of sewers, drains or anything nasty.
Good outside area and even saw two of the hotel cats! .
Pool area usually empty so lots of sun beds. Water in the pool was cold but once you got in it was lovely. But that was the same with the sea.
Breakfast was excellent - I loved the chef -- ace at cooking eggs and bacon and delivering it to your table! Usual other foods available to suit all tastes.
Dinner also good - although meat was a bit overcooked for my liking.
Soup always tasty, salad choice good and puddings yummy.
Waiting staff lovely - especially Detty!
Another trip advisor had commented on the rule about no shorts at dinner. Frankly I disagree, some people have different ideas as to what 'shorts' are - and I dont fancy hairy knees on show whilst I eat.
Negatives (dont worry there arnt many): Bar area a bit dull and lacking in atmosphere (but that could be due to the fact that it was usually empty). Odd fountain in the middle would be better off outside.
Walk to beach a bit of a trek but once you are there wonderful. Turn rightg and walk along to the bit where the windsurfers are (awful cafe there though) or turn right and wonderful stretch of sandy beach.
with two good beach bars serving excellent food.
Stock up of drinks and nibbles from Spar............hope the sun shines and the wind drops and you will have a wonderful stay.

Room Tip: Room 210 close to dining area and no smell of sewers!
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CassieSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeferecepcion, Director General at VIK Suite Hotel Risco del Gato, responded to this review, 3 June 2013
Dear Clientes,


We are very grateful for your good comments. We love to hear that you had wonderful holidays with us.
In May, the occupancy has been low and therefore the atmosphere was very quiet.
When there is more occupation there is more atmosphere in the bar.

Hope to see you soon again in our Hotel

Kind regards

José Gonzalez
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crosshaven
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 May 2013

This hotel is very much based on German clientele. The beds were absolutely the most uncomfortable I have EVER slept in! The breakfast buffet was good, the dinner selection was poor. First time we have ever done half-board and we'll never do it again. There were 3 selections for dinner: a meat, a fish, & a vegetarian. One night the meat was rabbit. There was an average salad bar, but no good dressings (yogurt with herbs was one??) There was a problem with the drains in our room, so you were watching every time you flushed the loo, and once the room flooded. Maria, our cleaning lady was great. The girls in the Thai spa were excellent. Our waitress, Detty, was excellent too. Location was good & view from our room was good. The furniture in the living room was not a bit comfortable. There were only 2 English channels on the tv: BBC World & CNN. Wi-Fi wasn't great in the room.

Room Tip: We asked for a room from 111 (we got 112) up; the views are better on this side of the hotel plus yo...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeferecepcion, Director General at VIK Suite Hotel Risco del Gato, responded to this review, 25 May 2013
Dear Clientes,

Thank you for taking time to write something off your holidays with us.
We are grateful for your comments. We do our best to offer a good service to our clients so it is very important for us to know what we have to do better.

We have twice a week a special dinner Wednesday a Canarian / Spanish evening and Friday evening barbecue with live music and rich buffet. With many local dishes,rabbit for example is a typical Canarian dish

We are sorry for the problems that you had with the drains but we can assure you that we are already arranging it.

We have already renovated 35 suites possibly they you stayed in a not yet renovated suite .If you decide to come back we invite you to stay in a renovated suite.

We know the problem of the Wi-Fi and we working on it.

Would be nice to see you again on holidays in our hotel.

Kind regards,

José González
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Grinstead, United Kingdom
Level Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 20 May 2013

Positives, The hotel was really nice, food top quality and the Staff very friendly.
Negatives, it's in costa calma!!!
Lost its canarian charm, as its way too much focused on the German tourist market.

Room Tip: One with a sea view
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank paul c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeferecepcion, Director General at VIK Suite Hotel Risco del Gato, responded to this review, 22 May 2013
Dear Clients,

Thank you for taking time to write something off your holidays with us.
We are grateful for your good comments. We know that the region is centered on German tourist but slowly it is changing as more and more tourists came from other countries.

We would be happy to see you again on holidays in our hotel.

Kind regards,

José González
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 April 2013

Positives first. The accommodation is fantastic with privacy and comfort and good sized lounge, bedroom and bathroom. Outside there are lovely gardens, a nice pool and a choice of 2 Spa's. We tried both and found that the Thai Spa was relaxing and a pleasant experience and the Spa by the indoor pool was smaller but the treatment was superb and more like physiotherapy which was exactly what we wanted. The restaurants were acceptable especially breakfast as we were much happier eating outside rather than in the "proper" restaurant. All the staff were friendly and helpful and maybe best of the all the local beach was fabulous. Just a few minor niggles. The tennis court has ragged patches that would be dangerous if you wanted to play properly. Also some of the equipment in the gym hadn't been maintained properly which i quickly and unpleasantly discovered when I tried using the running machine. There isn't much in the way of evening entertainment locally and most of the bars are German focused. It was nice to receive a complimentary bottle of wine on arrival but that would have been nicer if the note with it was in English rather than German. But these are minor niggles in an otherwise highly enjoyable stay and I only mention them for the reason that I believe that the hotel let themselves down slightly by not having the same standard throughout as they have with the accommodation. I would highly recommend for couples wanting somewhere nice and hot to get away from it all.

Room Tip: Ask for room to the front and either in the 100's or low 200's.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Snaith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeferecepcion, Director General at VIK Suite Hotel Risco del Gato, responded to this review, 30 April 2013
Dear Clients,

Thank you for write something of your holidays with us. We are happy that you enjoyed your stay.
We closed the tennis court already to repair it. Our maintenance team is constantly reviewing our gimanasio machines. If there was a machine that does not work properly we apologize.

We offer our most sincere apology for not writing the welcome letter in your language and hope that you enjoyed your welcome present.

We hope to see you again in our resort.

Kind regards,

José Gonzalez
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 April 2013 via mobile

Well you can't please everybody all of the time and some of the negative comments in the reviews here show this is certainly the case.
However!
Take it from us that anything negative written about this place is nit picking. This Hotel is superb from top to bottom. Spotlessly clean, well maintained and the staff are a credit to the management team who themselves clearly know what they are doing.

The food is superb and beautifully presented served by cheerful and accommodating waiters who can't do enough to ensure your enjoyment.

The rooms/pods are brilliantly designed and well maintained. The lady who looked after ours was friendly and very helpful as were the reception staff.

There were only two young and well behaved children at the hotel during our stay which was nice as we enjoy a quiet relaxing time. This is more of an adult hotel.

If you want peace and quiet in well maintained relaxing surroundings with great food and cheerful helpful staff then look no further.

We are actually still here( room 316) and tomorrow will celebrate our wedding anniversary. We can't think of a better place to spend such a special and romantic occasion.

Thank you and hope to see you again soon.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeferecepcion, Director General at VIK Suite Hotel Risco del Gato, responded to this review, 30 April 2013
Dear Clients,

Thank you so much for your good remarks. We are pleased that you felt comfortable.
Day after day we are doing our best to offer the best service possible and it is very nice when is valued by our customers.

We wish that your marriage remain still very happy for many years.

You were in a suite unreformed if you decide to return we will book one of the best renovated suite for you. There are already 35 of them.

Would be a pleasure to see you again.Thank you so much.

Kind regards

José Gonzalez
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 April 2013

We recently stayed as a family of four in a senior suite. The suite is ideal if you have 2 teenage children as it offers space and privacy for parents and teenagers. The hotel staff could not have been more helpful, the breakfast is amazing, the whole hotel is immaculately clean.
The best thing about the hotel though is the magnifeicent fish restaurant at the bottom of the hotel grounds. For a cheeky beer and then later for dinner the food service and atmosphere was second to none. It must have been we went every night!

Room Tip: If you are not an early riser ask for a suite away from the main hotel as deliveries come early!
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Glyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeferecepcion, Director General at VIK Suite Hotel Risco del Gato, responded to this review, 10 April 2013
Dear Clientes

Thank you so much for your good remarks. We are very happy that you had a pleasant stay with us.Our staff is very grateful for your good comment.Thank you.

Hopefully to see you again on holidays in our Hotel.

José González
Manger
Vik Suites Hotel Risco del Gato
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about VIK Suite Hotel Risco del Gato

Property: VIK Suite Hotel Risco del Gato
Address: Calle Sicasumbre 2, 35627 Costa Calma, Pajara, Fuerteventura, Spain
Region: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Costa Calma
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Costa Calma
#2 Spa Hotel in Costa Calma
#2 Luxury Hotel in Costa Calma
#3 Family Hotel in Costa Calma
#4 Romantic Hotel in Costa Calma
Price Range (Based on Average Rates): ££
Hotel Class:4 star — VIK Suite Hotel Risco del Gato 4*
Number of rooms: 51
Official Description (provided by the hotel):
The VIK Suite Hotel Risco del Gato is an exclusive hotel with a unique architecture surrounded by 34.643 M² of gardens and heated swimming pools on different levels ... more   less 
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Also Known As:
VIK Suite Hotel Risco Del Gato Fuerteventura/Costa Calma, Pajara

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