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“but not perfect”

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VIK Suite Hotel Risco del Gato
Ranked #3 of 27 Hotels in Costa Calma
Certificate of Excellence
Reviewed 24 August 2014

nice location very close to many beaches (but you must have a car).
food is the strong point. good quality and variety particularly during buffet nights.
very clean and organized.
staff is very kind and help you in anything.
rooms are spacious and they have a living room and a small garden protected from the winds ( remember this is a windy island ) but they need for sure an upgrade. we were in a superior suite that was supposed to be upgraded but i would not say that it was a success...didn't seem nor modern nor old as the intevention was just introducing a mix of new and old stuff that didn't work too much. anyway there is anything you can need, satellite tv, minibar and so on...
one little tip, you have to pay for the safe box...strange approach for a four star hotel...

Room Tip: any room is well positioned but the ones front to the see have a nice view.
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  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
3  Thank Erminio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
José G, Director General at VIK Suite Hotel Risco del Gato, responded to this reviewResponded 28 August 2014

Dear guest,

First of all i want to say thank you for taking the time to write a comment on Trip Advisor. We are happy to hear that you enjoyed your stay and the meals.
The opinion of our customers is always important for us and to improve our service. We are still working to improve our Suites.
The Safe is an external company we have a contract with, so we have to pay them for maximum security.
All the staff of the Hotel hope to see you soon again between us.


Kind regards

Jose Gonzalez Allende
General Manager

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148 - 154 of 534 reviews

Reviewed 17 August 2014 via mobile

Myself and my partner went here in July with two children, when we got there the man on reception said the room was booked for just two of us... We had paid for 4 of us, they said they would try and move us to a bigger pod but it hadn't been renovated!!so we decided to stick with the pod we had,the pods where amazing but 4 people in one pod was hard work, the grounds where beautiful,pool area was nice everything we'll looked after, the food was great and paco was amazing he was kind and looked out for the children and what they liked to eat everyday day always a big smile to great us at each meal. There is nothing there for the kids to do they played a lot of pool, this hotel is lovely but I would say better to be a adults only hotel,

Stayed: July 2014
Thank kasia s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
José G, Director General at VIK Suite Hotel Risco del Gato, responded to this reviewResponded 22 August 2014

Dear Guests,

Thank you so much for that really good comment, we are very happy that you and your family enjoyed your stay and have had a great time at our hotel.
Just one more thing I would like to mention, you booked a Junior Suite for 4 Persons, the Junior Suites have 2 King size beds, if you need more space we also have Senior Suites with two bedrooms, so for your next stay i recommend you to book a Senior Suite.
We all hope to see you and your family soon again.

Best regards

José González Allende
General Manager

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Reviewed 12 August 2014

I booked this hotel via Secret Escapes for a 10 day break in mid July for my wife and I. We obviously examined the trip advisor reports and could not believe that most if not all had given a 5 star rating. However, I can report that this small quiet hotel deserves more than 5 stars as it was just perfect. We needed a well earned rest and the VIK Suite gave it. On arrival we were treated to a cava and then smoothly booked in. We were allocated a suite on the left hand side of the complex. The rooms were large, very clean and well appointed and were as advertised. The food was varied and delicious. My wife is vegetarian and has a wheat intolerance. Once the restaurant manager had been informed, every night she was able to discuss her meal requirements. Of course this made every meal enjoyable as she did not have to worry. The design of the suites meant that virtually all day the private patio acted as a sun trap. As you can see we could not find fault with the VIK Suites coupled with the near perfect beaches made this a dream location.

Room Tip: All very similar as they are all futuristic "igloo" type designs
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
5  Thank Gary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
José G, Director General at VIK Suite Hotel Risco del Gato, responded to this reviewResponded 22 August 2014

Dear Guest,

Thank you so much for your wonderful comment here on Trip Advisor.
It is a pleasure for us to hear that you enjoyed your stay in the Vik Suite Hotel Risco del Gato.
Thank you again for this wonderful review.
all the staff of the Hotel hope to see you soon again between us.

Yours sincerely

José González Allende
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014 via mobile

My wife and were here for a week but wished we could have stayed longer.
The setting is wonderful, the staff attentive, the food bettered our expectations and the suites are large and comfortable.
We rented a car for the whole time we were in Fuerteventura and travelled extensively all over the southern end of the island. The scenery is stunning if a little windy (July) and we decided we were in the best area and the best hotel in the area. The hotel is a gem and Costa Calma a wonderful place to be on holiday!

Stayed: July 2014
3  Thank Vw2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
José G, Director General at VIK Suite Hotel Risco del Gato, responded to this reviewResponded 26 July 2014

Dear Guests,

Thank you very much for taking the time to write such a good comment. We are very happy to hear that you enjoyed your stay and all the staff of the Vik Suite Hotel Risco del Gato hope to see you soon again between us.

Kind regards

Jose Gonzalez Allende
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

Our stay at VIK Suite Risco del Gato was for us the perfect holiday. We stayed bed & breakfast for a week at the end of June. There were not so many guests, the staff couldn't do enough for you & the maintenance and cleaniless of the whole place was excellent - spotless. The suite was very spacious, effective air-con, own private courtyard and elevated sea view from the rear garden. Again, all perfectly maintained & clean. Breakfast choice was extensive with additional items cooked to order too. The occasional shaping of the towels into swans & elephants by the maid added the finishing touches, as did the welcoming bottle of Cava on ice on arrival. We would happily return here and have no hesitation in recommending it to all if you're after a quiet relaxing holiday.

Room Tip: Only 51 suites & they are all well positioned. Ours was nearer reception which was ideal & h...
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank phil m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
José G, Director General at VIK Suite Hotel Risco del Gato, responded to this reviewResponded 18 July 2014

Dear Guests,

It is a pleasure to read your very good comment here on Trip Advisor.
Thank you very much for taking the time to write a wonderful review.
We all hope to see you soon again between us.

Kind regards

Jose Gonzalez Allende
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

We spent a wonderful week here in early June on HB in a Superior Junior Suite. Although we are frequent visitors to other Islas Canarias, this was our first holiday on Fuerteventura. Despite concerns about the wind, we were fortunate to only experience a couple of windy days out of the 7, but this was fine as the Pods offer great shelter and privacy in the courtyard. Although the resort of Costa Calma is approx. an hour from the airport, the transfer by coach was easy. Not much to see, but the purpose of our visit was to relax and unwind, so this wasn’t a concern. We were dropped off at Risco del Gato and welcomed by Sabrina, a professional and efficient Receptionist. Check-in was swift and informative with a refreshing drink. Our cases were taken to our room within minutes and we were able to enjoy dinner (BBQ) before a good night’s sleep. All other evening meals were A La Carte except for a Canarian Evening on Wednesday, which was a change and equally good. The quality, variety and freshness of the food was always superb, the waiter service was attentive and professional - such a welcome change to not to have to queue for a buffet. Ladies you can wear a dress and heels without fear of tripping over! Breakfast is a very relaxing affair with the Chef on hand to cook food to order, and then bring to your table. This proved a wonderful start to the day after which we took long walks along the white sandy beach or simply relaxed around the pools or in our courtyard. We didn’t use the indoor pool, but it was inviting with a relaxing ambiance, so if the weather not been as good we would have used it. Perhaps in the winter?
The rooms are spacious and as described in other reviews. It was great to have plenty of wardrobe, cupboard and drawer space – which I find lacking in many hotels these days. I don’t travel light, so it was great! The Terrace Bar is well worth a visit, but sadly there is no view of the sea from here. The hotel staff and management are attentive and professional and genuinely subscribe to a high level of customer service. We didn’t see the Hotel Manager, but he should be commended for his leadership.

We are delighted to have found a hotel like this again, so many have changed over to buffet style, all inclusive, with limited service and indifferent staff. Now we’ve found Risco del Gato, we will definitely return. In fact, we have already booked another week in September and highly recommend it to couples looking for a relaxing break with good food and service.

Room Tip: Superior Suites have been renovated recently.
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
5  Thank Magdalene_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
José G, Director General at VIK Suite Hotel Risco del Gato, responded to this reviewResponded 18 July 2014

Dear Guests,

Thank you so much for this wonderfull review. We are really happy to know that you enjoyed your stay in the Risco del Gato. Thanks again for taking the time to write such a great comment, it is a pleasure to read it and it makes all the Staff really happy.
Please let us know when do you come on September, write us an email before you arrive and we will reserve you a very good room.

Yours sincerely

Jose Gonzalez Allende
General manager

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Reviewed 11 July 2014

Your own private suite, with a private courtyard with sun beds, plus a patio area with chairs table and umbrella . This is so unusual and a great change from the usual hotel we really enjoyed it here. The hotel staff are lovely, friendly courteous and they all smile!! Food was great, dinner was above the usual expectations of a holiday hotel. I felt breakfast was a little restricting but I am a healthy breakfast person so don't hold that against them that's my choices. Think maybe it needs a refurb as it's getting a little worn in the rooms but that said still great. Pillows weren't tho! TV didn't have any English channels as such but that's not what your in holiday for so didn't really bother us.

I would certainly return. Suggest you have a car and the best beaches are in morre joble but I think you can catch a bus

Room Tip: Superior suites have a sea view but all are funky and great
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Heather J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
José G, Director General at VIK Suite Hotel Risco del Gato, responded to this reviewResponded 14 July 2014

Dear Guests,

Thank you for taking the time to write a great comment here on Trip Advisor. The opinion of our customers is always important for us and to improve our service.
We started wit the reforms in 2013 and 70% of our Suites are reformed Suites, after Summer we will continue with the reforms. Maybe on your next stay you can enjoy a new renovatet room.
We have 12 English Channels on TV, next time we will inform you better about our services.
It is our sincere hope you had a pleasant stay in the Risco del Gato and all the staff of the Hotel hope to see you again between us.

Yours sincerely,

Jose Gonzalez Allende
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about VIK Suite Hotel Risco del Gato

Address: Calle Sicasumbre 2, 35627 Costa Calma, Pajara, Fuerteventura, Spain
Region: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Costa Calma
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Costa Calma
#3 Luxury Hotel in Costa Calma
#3 Spa Hotel in Costa Calma
#4 Romantic Hotel in Costa Calma
Price Range: £116 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — VIK Suite Hotel Risco del Gato 4*
Number of rooms: 51
Official Description (provided by the hotel):
The VIK Suite Hotel Risco del Gato is an exclusive hotel with a unique architecture surrounded by 34.643 M² of gardens and heated swimming pools on different levels ... more   less 
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Also Known As:
VIK Suite Hotel Risco Del Gato Fuerteventura/Costa Calma, Pajara

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